Hawaii Health Systems Corporation
PATIENT ACCOUNT REPRESENTATIVE II (REGIONAL) #56890 (KAUAI -KV11)
Hawaii Health Systems Corporation, Houston, Texas, United States
JOB DESCRIPTION
DATE POSTED:
October 04, 2024
POSITION TITLE:
PATIENT ACCOUNT REPRESENTATIVE II (REGIONAL)
STATUS:
Permanent | Full-Time (1.0 FTE)
SALARY:
$3,768 per month | SR13 | BU03
LOCATIONS:
This is a regional position located in the Patient Financial Services (PFS) department of the Hawai’i Health Systems Corporation (HHSC) Kaua’i Region, a public benefit corporation of the State of Hawai’i. HHSC Kaua’i Region consists of Kaua’i Veterans Memorial Hospital (KVMH) and Samuel Mahelona Memorial Hospital (SMMH), both critical access hospitals; The Kaua’i Region Clinics; and its affiliates.
The PFS department manages and coordinates patient billing, follow-up, cash posting, insurance payment reconciliation, and collection services; and manages all healthcare insurance revenue recovery activities.
JOB FUNCTIONS:
We are seeking a passionate individual who thrives in a dynamic, fast-paced environment, dedicated to providing exceptional service to join us as one of our Patient Account Representative II (Regional). As the Patient Account Representative II (Regional), you will be responsible for collecting cash by working with all payors to ensure timely recovery of outstanding accounts receivables and processing of claims to ensure maximum reimbursement is received for services provided. Duties include determining credit status, arranging for payments, processing accounts for collection agencies in accordance with established policies, and other duties as assigned. This position involves completing a significant amount of work within a constrained time-frame. Work schedule may include working weekends, holidays, and/or evenings and may require travel to and from different facilities within the region as needed. The position reports to the Regional Revenue Cycle Officer, position no. 109768, or its designee.
MINIMUM QUALIFICATION REQUIREMENTS:
To qualify, you must meet
all
of the following requirements. Please note that unless specifically indicated, the required education and experience are credited based on a 40-hour workweek. All applicants are required to provide evidence of all applicable education, licenses, and certifications.
Education:
High school diploma or equivalent. An Associate’s or Bachelor’s from an accredited college or university may substitute for all of the General Experience required.
License:
Possession of a current, valid State of Hawai’i type# 3 driver’s license preferred.
Certifications:
None required.
General Experience:
Two (2) years of typing, stenographic, clerical work, cashiering, data input, customer service skills or any combination of these experiences which demonstrate knowledge of English grammar, spelling, arithmetic, standard office equipment; and the ability to read and understand oral and written instructions, carry out procedures in clerical work systems, speak and write simply and directly, observe differences in copy and proofread words and numbers quickly and accurately, and operate various kinds of office equipment; and ability to deal effectively with others in eliciting information and providing service.
Specialized Experience:
One (1) year of work experience performing medical billing and collections in a hospital, long-term care facility, outpatient clinic, or clinic setting; interviewing patients and/or responsible persons to secure financial information, arranging for method of payment and extension of credit, and determining financial status; reviewing accounts for delinquent payments and contacting payers to seek payment.
DESIRED SKILLS:
Knowledge of:
office practices and procedures; grammar, spelling, punctuation, and word usage; use of standard office machines; techniques of interviewing others to obtain pertinent information; credit and collection practices; customer service philosophies and practices.
Ability to:
Make arithmetic computations; compare names and numbers rapidly and accurately; file materials numerically and alphabetically; follow oral and written instructions; communicate positively and effectively with staff, patients, and patient families; work harmoniously with others; understand, explain, and apply policies, procedures, rules, and regulations pertinent to the admission of patients to an acute, skilled nursing, or outpatient hospital or outpatient procedure; keep matters confidential; interview others to obtain pertinent admissions information; ability to speak and write English.
WORKING CONDITIONS / HEALTH & PHYSICAL REQUIREMENTS:
Applicants must meet the health and physical requirements deemed necessary to effectively and safely perform the essential functions of the position with or without reasonable accommodation.
Working Conditions: Work schedule may include working weekends, holidays, and/or evenings and may require travel to and from different facilities within the region as needed.
COMPANY DESCRIPTION:
Join our dynamic team at HHSC Kaua’i Region, where we are proud to offer a comprehensive range of healthcare services at our critical access hospitals – KVMH and SMMH. From full-service emergency departments to specialized surgeries, family and internal medicine, intensive care, obstetrics and gynecology, behavioral health, pediatrics, and a range of ancillary services, we are dedicated to providing quality, compassionate care to our community. With locations across Kaua’i, including outpatient clinics and urgent care facilities, we strive to make healthcare accessible to all. As part of the Hawai’i Health Systems Corporation, we uphold values of excellence, transparency, accountability, integrity, and teamwork. Join us as we work together to deliver exceptional care and make a positive impact in the lives of those we serve.
BENEFITS:
Join our ‘ohana and experience a comprehensive benefits package that goes beyond just compensation. Our organization is dedicated to nurturing the well-being of our colleagues and the community we serve. For eligible employees, we offer a selection of health plans, including medical, prescription, dental, and vision coverage. Secure your future with automatic enrollment to our Employees’ Retirement System plan, and take advantage of the IRC 457 deferred compensation plan for additional financial peace of mind. We understand life’s uncertainties, which is why we provide fully paid term life insurance, workers' compensation, and temporary disability insurance. Opt for the Island Flex – Flexible Spending Accounts to manage healthcare and dependent care expenses efficiently. Our Employee Assistance Program is designed to support you and your family through any of life’s challenges. Enjoy time off with thirteen (13) days (104 hours) paid holidays, extending to fourteen (14) days (112 hours) during election years, and a generous allotment of twenty-one (21) paid vacation and sick days, or 168 hours, annually. We also support your continued growth and furthering your education through our
Student Loan Repayment & Scholarship Programs . Discover more about how we care for our team at our
benefits
page.
*NOTE: The compensation for paid holidays, vacation time, and sick leave is based on a full-time equivalent (FTE) status for 8-hour workdays. If an employee’s FTE status is less than 1.0, the accrual of these benefits will be adjusted accordingly.
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DATE POSTED:
October 04, 2024
POSITION TITLE:
PATIENT ACCOUNT REPRESENTATIVE II (REGIONAL)
STATUS:
Permanent | Full-Time (1.0 FTE)
SALARY:
$3,768 per month | SR13 | BU03
LOCATIONS:
This is a regional position located in the Patient Financial Services (PFS) department of the Hawai’i Health Systems Corporation (HHSC) Kaua’i Region, a public benefit corporation of the State of Hawai’i. HHSC Kaua’i Region consists of Kaua’i Veterans Memorial Hospital (KVMH) and Samuel Mahelona Memorial Hospital (SMMH), both critical access hospitals; The Kaua’i Region Clinics; and its affiliates.
The PFS department manages and coordinates patient billing, follow-up, cash posting, insurance payment reconciliation, and collection services; and manages all healthcare insurance revenue recovery activities.
JOB FUNCTIONS:
We are seeking a passionate individual who thrives in a dynamic, fast-paced environment, dedicated to providing exceptional service to join us as one of our Patient Account Representative II (Regional). As the Patient Account Representative II (Regional), you will be responsible for collecting cash by working with all payors to ensure timely recovery of outstanding accounts receivables and processing of claims to ensure maximum reimbursement is received for services provided. Duties include determining credit status, arranging for payments, processing accounts for collection agencies in accordance with established policies, and other duties as assigned. This position involves completing a significant amount of work within a constrained time-frame. Work schedule may include working weekends, holidays, and/or evenings and may require travel to and from different facilities within the region as needed. The position reports to the Regional Revenue Cycle Officer, position no. 109768, or its designee.
MINIMUM QUALIFICATION REQUIREMENTS:
To qualify, you must meet
all
of the following requirements. Please note that unless specifically indicated, the required education and experience are credited based on a 40-hour workweek. All applicants are required to provide evidence of all applicable education, licenses, and certifications.
Education:
High school diploma or equivalent. An Associate’s or Bachelor’s from an accredited college or university may substitute for all of the General Experience required.
License:
Possession of a current, valid State of Hawai’i type# 3 driver’s license preferred.
Certifications:
None required.
General Experience:
Two (2) years of typing, stenographic, clerical work, cashiering, data input, customer service skills or any combination of these experiences which demonstrate knowledge of English grammar, spelling, arithmetic, standard office equipment; and the ability to read and understand oral and written instructions, carry out procedures in clerical work systems, speak and write simply and directly, observe differences in copy and proofread words and numbers quickly and accurately, and operate various kinds of office equipment; and ability to deal effectively with others in eliciting information and providing service.
Specialized Experience:
One (1) year of work experience performing medical billing and collections in a hospital, long-term care facility, outpatient clinic, or clinic setting; interviewing patients and/or responsible persons to secure financial information, arranging for method of payment and extension of credit, and determining financial status; reviewing accounts for delinquent payments and contacting payers to seek payment.
DESIRED SKILLS:
Knowledge of:
office practices and procedures; grammar, spelling, punctuation, and word usage; use of standard office machines; techniques of interviewing others to obtain pertinent information; credit and collection practices; customer service philosophies and practices.
Ability to:
Make arithmetic computations; compare names and numbers rapidly and accurately; file materials numerically and alphabetically; follow oral and written instructions; communicate positively and effectively with staff, patients, and patient families; work harmoniously with others; understand, explain, and apply policies, procedures, rules, and regulations pertinent to the admission of patients to an acute, skilled nursing, or outpatient hospital or outpatient procedure; keep matters confidential; interview others to obtain pertinent admissions information; ability to speak and write English.
WORKING CONDITIONS / HEALTH & PHYSICAL REQUIREMENTS:
Applicants must meet the health and physical requirements deemed necessary to effectively and safely perform the essential functions of the position with or without reasonable accommodation.
Working Conditions: Work schedule may include working weekends, holidays, and/or evenings and may require travel to and from different facilities within the region as needed.
COMPANY DESCRIPTION:
Join our dynamic team at HHSC Kaua’i Region, where we are proud to offer a comprehensive range of healthcare services at our critical access hospitals – KVMH and SMMH. From full-service emergency departments to specialized surgeries, family and internal medicine, intensive care, obstetrics and gynecology, behavioral health, pediatrics, and a range of ancillary services, we are dedicated to providing quality, compassionate care to our community. With locations across Kaua’i, including outpatient clinics and urgent care facilities, we strive to make healthcare accessible to all. As part of the Hawai’i Health Systems Corporation, we uphold values of excellence, transparency, accountability, integrity, and teamwork. Join us as we work together to deliver exceptional care and make a positive impact in the lives of those we serve.
BENEFITS:
Join our ‘ohana and experience a comprehensive benefits package that goes beyond just compensation. Our organization is dedicated to nurturing the well-being of our colleagues and the community we serve. For eligible employees, we offer a selection of health plans, including medical, prescription, dental, and vision coverage. Secure your future with automatic enrollment to our Employees’ Retirement System plan, and take advantage of the IRC 457 deferred compensation plan for additional financial peace of mind. We understand life’s uncertainties, which is why we provide fully paid term life insurance, workers' compensation, and temporary disability insurance. Opt for the Island Flex – Flexible Spending Accounts to manage healthcare and dependent care expenses efficiently. Our Employee Assistance Program is designed to support you and your family through any of life’s challenges. Enjoy time off with thirteen (13) days (104 hours) paid holidays, extending to fourteen (14) days (112 hours) during election years, and a generous allotment of twenty-one (21) paid vacation and sick days, or 168 hours, annually. We also support your continued growth and furthering your education through our
Student Loan Repayment & Scholarship Programs . Discover more about how we care for our team at our
benefits
page.
*NOTE: The compensation for paid holidays, vacation time, and sick leave is based on a full-time equivalent (FTE) status for 8-hour workdays. If an employee’s FTE status is less than 1.0, the accrual of these benefits will be adjusted accordingly.
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