Coordinated Care Services, Inc.
Organization:
The Child Advocacy Center of Greater Rochester Posting Start:
2025-09-17 Location:
Rochester, NY 14620 Job Title:
Family Advocate Posting End:
2025-11-17
A Brief Job Description POSITION TITLE:
Family Advocate
SALARY RANGE:
$45,760 - $48,000
REPORTS TO:
Manager of Family Advocacy
FLSA STATUS:
Full time (40 hours), Non-exempt
GENERAL DESCRIPTION:
The Family Advocate provides direct advocacy support services to child victims and non-offending family members. The Family Advocate monitors case progress, maintains client files and documents services provided accordingly. The Family Advocate performs the job duties according to professional ethics, maintaining a high standard of confidentiality and in line with the National Children’s Alliance program standards.
The Family Advocate position is full-time at 40 hours per week typically during standard office hours, and reports to the Manager of Family Advocacy.
Essential Duties and Responsibilities
During appointments at the child advocacy center, engage and establish rapport with child victims and non-offending family members.
Provide advocacy services according to the National Children’s Alliance (NCA) standards and as delineated in the CACGROC Multidisciplinary Team (MDT) Child Abuse Guidelines.
Coordinate, schedule and/or make referrals for services to be provided by team members and other providers as warranted.
Assist families in understanding the legal system in relation to the prosecution of child abuse cases and provide proactive outreach, follow-up and accompaniment services to victims and non-offending family members throughout the investigative and judicial process.
Administer screenings to assess the needs of the victim and non-offending family members including but not limited to a mental health screening.
Develop comprehensive safety plans with the non-offending caregivers as needed.
Provide proactive outreach and follow-up to ensure victims and non-offending family members are engaged in mental health services, if necessary.
Assist non-offending caregivers/guardians with completing and filing NYS Office of Victim Services (OVS) compensation claim applications.
Responsible for the documentation and data collection of cases in the Collaborate system, coordinating with the Data Program Manager.
Answer calls on the triage phone, assess client needs, coordinate services, and provide appropriate referrals as needed.
Work collaboratively with the multidisciplinary team (MDT) providing support at the child advocacy center or by responding in the field as appropriate.
Communicate effectively with child victims, witnesses, and others regardless of age, sex, social, economic, cultural, or ethnic backgrounds, maintaining a strict standard of confidentiality.
Off-site visits are sometimes necessary to meet the needs of the client/case. Off-site visits may include hospitals, schools, or the client’s home. Typically, these visits are with another MDT member.
Other duties as assigned
Qualification Requirements To perform this job successfully, an individual must be able to demonstrate proficiency in meeting competencies required for position; able to perform each essential duty satisfactorily with or without reasonable accommodations. The requirements listed below are representative of the knowledge, skill and/or ability required.
Education and Experience Bachelor’s degree in social work, counseling, criminal justice, psychology or related field with three or more years’ experience working with victims and/or vulnerable children/families.
Skills, Knowledge and Abilities
Outstanding customer service, interpersonal communication, and listening skills
Prior experience providing crisis counseling or problem solving with at-risk children and families
Knowledge of advocacy standards and skills relating to victims of crime
Knowledge of child abuse dynamics, child protective and law enforcement investigation procedures, and the legal reporting mandates for professionals
Ability to engage and build rapport with all children and family members
Familiarity with the legal, social service, medical and mental health systems responsible for protecting children
Ability to build and maintain positive working relationships with multiple agencies
Ability to effectively prioritize and organize assignments in a fast-paced work environment
Respect for diversity and a commitment to providing culturally competent and inclusive services
Physical Requirements
Prolonged periods of working on a computer
Ability to communicate, both verbally and in written form
Ability to bend, squat, and climb stairs, as well as lift 25 pounds
Must be able to work a flexible schedule and have reliable transportation to travel to multiple sites when needed
Apply Online
Contact Information Shannon Bigongiari, MBA, SHRM-SCP
Director of Human Resources & Administration | She/Her
Email:
sbigongiari@cacgroc.org
Direct:
585-935-7828
Fax:
585-232-1391
#J-18808-Ljbffr
The Child Advocacy Center of Greater Rochester Posting Start:
2025-09-17 Location:
Rochester, NY 14620 Job Title:
Family Advocate Posting End:
2025-11-17
A Brief Job Description POSITION TITLE:
Family Advocate
SALARY RANGE:
$45,760 - $48,000
REPORTS TO:
Manager of Family Advocacy
FLSA STATUS:
Full time (40 hours), Non-exempt
GENERAL DESCRIPTION:
The Family Advocate provides direct advocacy support services to child victims and non-offending family members. The Family Advocate monitors case progress, maintains client files and documents services provided accordingly. The Family Advocate performs the job duties according to professional ethics, maintaining a high standard of confidentiality and in line with the National Children’s Alliance program standards.
The Family Advocate position is full-time at 40 hours per week typically during standard office hours, and reports to the Manager of Family Advocacy.
Essential Duties and Responsibilities
During appointments at the child advocacy center, engage and establish rapport with child victims and non-offending family members.
Provide advocacy services according to the National Children’s Alliance (NCA) standards and as delineated in the CACGROC Multidisciplinary Team (MDT) Child Abuse Guidelines.
Coordinate, schedule and/or make referrals for services to be provided by team members and other providers as warranted.
Assist families in understanding the legal system in relation to the prosecution of child abuse cases and provide proactive outreach, follow-up and accompaniment services to victims and non-offending family members throughout the investigative and judicial process.
Administer screenings to assess the needs of the victim and non-offending family members including but not limited to a mental health screening.
Develop comprehensive safety plans with the non-offending caregivers as needed.
Provide proactive outreach and follow-up to ensure victims and non-offending family members are engaged in mental health services, if necessary.
Assist non-offending caregivers/guardians with completing and filing NYS Office of Victim Services (OVS) compensation claim applications.
Responsible for the documentation and data collection of cases in the Collaborate system, coordinating with the Data Program Manager.
Answer calls on the triage phone, assess client needs, coordinate services, and provide appropriate referrals as needed.
Work collaboratively with the multidisciplinary team (MDT) providing support at the child advocacy center or by responding in the field as appropriate.
Communicate effectively with child victims, witnesses, and others regardless of age, sex, social, economic, cultural, or ethnic backgrounds, maintaining a strict standard of confidentiality.
Off-site visits are sometimes necessary to meet the needs of the client/case. Off-site visits may include hospitals, schools, or the client’s home. Typically, these visits are with another MDT member.
Other duties as assigned
Qualification Requirements To perform this job successfully, an individual must be able to demonstrate proficiency in meeting competencies required for position; able to perform each essential duty satisfactorily with or without reasonable accommodations. The requirements listed below are representative of the knowledge, skill and/or ability required.
Education and Experience Bachelor’s degree in social work, counseling, criminal justice, psychology or related field with three or more years’ experience working with victims and/or vulnerable children/families.
Skills, Knowledge and Abilities
Outstanding customer service, interpersonal communication, and listening skills
Prior experience providing crisis counseling or problem solving with at-risk children and families
Knowledge of advocacy standards and skills relating to victims of crime
Knowledge of child abuse dynamics, child protective and law enforcement investigation procedures, and the legal reporting mandates for professionals
Ability to engage and build rapport with all children and family members
Familiarity with the legal, social service, medical and mental health systems responsible for protecting children
Ability to build and maintain positive working relationships with multiple agencies
Ability to effectively prioritize and organize assignments in a fast-paced work environment
Respect for diversity and a commitment to providing culturally competent and inclusive services
Physical Requirements
Prolonged periods of working on a computer
Ability to communicate, both verbally and in written form
Ability to bend, squat, and climb stairs, as well as lift 25 pounds
Must be able to work a flexible schedule and have reliable transportation to travel to multiple sites when needed
Apply Online
Contact Information Shannon Bigongiari, MBA, SHRM-SCP
Director of Human Resources & Administration | She/Her
Email:
sbigongiari@cacgroc.org
Direct:
585-935-7828
Fax:
585-232-1391
#J-18808-Ljbffr