eRecording Solutions Specialist

ENTERPRISE SERVICES**Job Description:****About ePN and Old Republic Title:** ePN (eRecording Partners Network), a division of Old Republic Title, is a trusted leader in providing innovative eRecording and payment solutions to the title and real estate industries. As part of Old Republic Title—an organization with over a century of financial strength and stability—we’re committed to delivering secure, efficient, and customer-focused services that help our clients succeed.When you join ePN and Old Republic Title, you become part of a collaborative team that values integrity, innovation, and long-term relationships. We take pride in supporting our employees with opportunities to grow their skills and careers, while contributing to a company recognized for excellence across the nation.**In this role, you will:** Provide operational assistance for Customers through analysis, training, documentation, and resolution within designated areas of expertise.\*This position is located in Minnetonka, in office 5 days a week.**Some of the responsibilities may include:*** Provide support services using internal and external applications* Troubleshoot escalated issues daily for customer issues* Escalate issues based on business impact and service level agreement (SLA) requirements.* Thoroughly document incident activities* Have an understanding of support service concepts and be able to identify the differences among events as incident or problem.* Escalate and coordinate communication across functional groups.* Provide a high level of customer satisfaction.* Act as a point of escalation for Tier I staff.* Provide shift coverage as needed.**To be successful, you will need to:*** Possesses intermediate proficiency in Microsoft Excel including, VLookup, Pivot Tables, with the capacity to manipulate data.* Proficient in Microsoft Windows and Office suite (Outlook, Word, Excel, Teams, etc.)* Proficient in navigating computers and browsers to manage digital tasks and accessing online resources* Able to follow instructions given both in writing and verbally to complete tasks accurately* Maintain detailed and technical expertise of business operations, workflow, and procedures for supported business functions.* Proficient in understanding processes and concepts to interpret and apply information effectively.* Possesses documentation skills with the ability to record processes in a clear, concise, and organized manner* Skilled in understanding workflow configurations* Typing skills: 40-50 wpm* Knowledge of Salesforce or another CRM (Customer Relationship Management) system is preferred but not required.**Helpful Experience:*** Typically has 1-3 years of relevant work experience in a support role* Knowledge of real estate property documents is preferred but not required**Educational Requirements:*** Associate's Degree or higher degree preferred but not required; relevant work experience will be considered.**Schedule:*** At a minimum, the ability to work an identified 8 hour shift between the hours of 7:00 a.m. to 7:00 p.m., Monday through Friday.* Ability to work overtime as requested and approved by supervisor.#LI-MB1The estimated pay range stated represents the typical pay range for this position or similarly employed employees or employees performing substantially similar work. Factors which may be used to determine the actual pay rate may include, but are not limited to, education, training or experience; seniority; merit and work performance; quantity or quality of production; regional differences in compensation; differences in local minimum wages, or ability and effort.**Position's Pay Range**:$25.00 - $30.00### ## **Benefits may include:*** Comprehensive medical, prescriptions, dental and vision plans* 401(k) plan with a discretionary company match* Shareholder Purchase and Reinvestment Plan* Basic life and accidental death and dismemberment insurance premium paid by the company* Voluntary supplemental life insurance for employees, spouses and dependent children* Fertility and Family Building Benefits* Paid Disability benefits* Paid time off programs* 11 Company paid holidays per year* Flexible spending account* Health savings account (available to High Deductible Health Plan participants only)* Employee Assistance Program* Educational Assistance Program* Voluntary benefits, such as Critical Illness, Hospital Indemnity, Pet Insurance and Accident Insurance* Title insurance policies and certain escrow services for the employee’s primary personal residence at no charge* Transportation benefit plan for mass transit, parking and vanpool, in several marketsNote: If you currently are employed by Old Republic Title (or one of its wholly owned affiliated companies) please get in touch with your human resources representative regarding the application process.## For California applicants, please click the following link to view our*Old Republic Title is an Equal Opportunity Employer* #J-18808-Ljbffr