AXS
Client Services Supervisor (Theaters and Residencies)
AXS, Los Angeles, California, United States, 90079
Overview
Client Services Supervisor (Theaters and Residencies) at AXS. Provide front-line, high-quality service and support for client at box offices nationwide. Acts as relationship manager and tech support; advises, assists, and advocates for ticketing venue partners and provides support for all products and services. What Will You Do?
Assist with event and promotion configuration for full-service clients. Share best practices and advise on event and promotion configuration. Partner with Ticketing Services Managers by developing relationships and understanding each venue’s challenges. Remain an expert on all products/services and stay current with new releases. Respond to support and service requests from clients/venues. Troubleshoot and resolve or escalate technical support issues. Track and report all client interactions to ensure high-quality service. Assist in monitoring incoming support requests and assign tasks to staff; provide assistance to Junior Client Services staff. What Will You Bring?
4-6 years working in live event ticketing and event programming experience. High School Diploma or equivalent (BA/BS preferred). Problem-solving and decision-making skills in a high-pressure environment. Ability to balance day-to-day duties and multitask across multiple clients. Commitment to collaboration and teamwork. Proficiency with Microsoft Office (Word, Excel, Outlook). Ability to lead, mentor, and coach a team. Pay & Benefits
Pay Scale: $23.17 - $31.25 per hour. Bonus: Not eligible for a bonus under the current plan. Benefits: Full-time benefits include medical, dental, and vision insurance; paid holidays, vacation, sick time; company-paid basic life insurance; voluntary life insurance; parental leave; 401k with employer match (3%); flexible spending and health savings accounts; wellness programs. What’s in it for You?
Extraordinary People — we’re not kidding! Meaningful Mission — helping revolutionize an industry and improve experiences for fans and clients. Development & Learning — opportunities for training and education reimbursement. Community & Belonging — ERGs and volunteer/community engagement programs. Interview Process
Stage 1: 20-minute Recruiter Video Interview Stage 2: Assessment Stage 3: 30-minute Hiring Manager Video Interview Stage 4: 1-hour Onsite Interview About AXS
AXS, a subsidiary of AEG, sells millions of tickets for 1600+ premier venues, sports teams, and event organizers globally. Headquartered in Los Angeles, AXS employs many professionals in multiple locations. Visit https://solutions.axs.com/careers/ for more information about culture and values. Legal & Diversity
AEG is an equal opportunity employer and will not discriminate on the basis of race, color, religion, national origin, sex, age, or any other protected status. We are committed to a diverse, inclusive workplace and encourage qualified candidates to apply, even if they do not check every box. We may update job descriptions as needed. Role Details
Seniority level: Mid-Senior level Employment type: Full-time Job function: Other Industries: Entertainment Providers Location
Santa Monica, CA Compensation: $75,000.00 - $90,000.00 per year
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Client Services Supervisor (Theaters and Residencies) at AXS. Provide front-line, high-quality service and support for client at box offices nationwide. Acts as relationship manager and tech support; advises, assists, and advocates for ticketing venue partners and provides support for all products and services. What Will You Do?
Assist with event and promotion configuration for full-service clients. Share best practices and advise on event and promotion configuration. Partner with Ticketing Services Managers by developing relationships and understanding each venue’s challenges. Remain an expert on all products/services and stay current with new releases. Respond to support and service requests from clients/venues. Troubleshoot and resolve or escalate technical support issues. Track and report all client interactions to ensure high-quality service. Assist in monitoring incoming support requests and assign tasks to staff; provide assistance to Junior Client Services staff. What Will You Bring?
4-6 years working in live event ticketing and event programming experience. High School Diploma or equivalent (BA/BS preferred). Problem-solving and decision-making skills in a high-pressure environment. Ability to balance day-to-day duties and multitask across multiple clients. Commitment to collaboration and teamwork. Proficiency with Microsoft Office (Word, Excel, Outlook). Ability to lead, mentor, and coach a team. Pay & Benefits
Pay Scale: $23.17 - $31.25 per hour. Bonus: Not eligible for a bonus under the current plan. Benefits: Full-time benefits include medical, dental, and vision insurance; paid holidays, vacation, sick time; company-paid basic life insurance; voluntary life insurance; parental leave; 401k with employer match (3%); flexible spending and health savings accounts; wellness programs. What’s in it for You?
Extraordinary People — we’re not kidding! Meaningful Mission — helping revolutionize an industry and improve experiences for fans and clients. Development & Learning — opportunities for training and education reimbursement. Community & Belonging — ERGs and volunteer/community engagement programs. Interview Process
Stage 1: 20-minute Recruiter Video Interview Stage 2: Assessment Stage 3: 30-minute Hiring Manager Video Interview Stage 4: 1-hour Onsite Interview About AXS
AXS, a subsidiary of AEG, sells millions of tickets for 1600+ premier venues, sports teams, and event organizers globally. Headquartered in Los Angeles, AXS employs many professionals in multiple locations. Visit https://solutions.axs.com/careers/ for more information about culture and values. Legal & Diversity
AEG is an equal opportunity employer and will not discriminate on the basis of race, color, religion, national origin, sex, age, or any other protected status. We are committed to a diverse, inclusive workplace and encourage qualified candidates to apply, even if they do not check every box. We may update job descriptions as needed. Role Details
Seniority level: Mid-Senior level Employment type: Full-time Job function: Other Industries: Entertainment Providers Location
Santa Monica, CA Compensation: $75,000.00 - $90,000.00 per year
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