Step One Automotive Group
Service Manager - Chrysler Dodge Jeep Ram Fiat of Fort Walton Beach
Step One Automotive Group, Fort Walton Beach, Florida, us, 32549
Overview
Service Manager - Chrysler Dodge Jeep Ram Fiat of Fort Walton Beach Join to apply for the Service Manager role at Step One Automotive Group. The Service Manager runs an efficient and profitable service department through productive staffing, customer retention, cost controls, achievement of objectives, and maintenance of all service records. The daily proficiency rate should be at 100% or greater. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Duties/Responsibilities
Manages the day-to-day operations of the service department. Forecasts goals and objectives for the department and strives to meet them. Maintains reporting systems required by general management and the factory. Monitors and controls the performance, expenses, and profitability of the department using appropriate reports and surveys. Fosters harmony and teamwork within the department and with other departments. Ensures compliance with federal, state, and local regulations affecting service operations (e.g., hazardous waste disposal, OSHA Right-to-Know). Ensures compliance with manufacturer warranty and policy procedures. Manages documents to ensure none are missing and all are processed correctly. Directs and schedules activities of all department employees; meets with Service Department staff regularly to discuss objectives and concerns. Monitors technicians’ daily productivity reports and payroll records. Collaborates with the Parts Manager to ensure adequate inventory by monitoring lost sales reports and outside purchases. Monitors Service BDC Agents to ensure appointment setting for special order parts. Reviews warranty repair orders before submission to Warranty Admin. Establishes and maintains good working relationships with customers to encourage repeat and referral business. Maintains high-quality service repairs and minimizes comebacks; conducts spot checks for quality assurance. Keeps abreast of new equipment and tools; evaluates potential purchases. Establishes best practices, policies, and procedures to address customer concerns per SOAG and OEM requirements. Works with Service Advisor staff to ensure OEM procedures for repair orders are followed. Coordinates daily meetings with Shop Foreman to review concerns, productivity, and efficiency. Maintains relationships with vocational and technical schools to support recruitment. Serves as liaison with factory representatives. Ensures customer service files are up-to-date and accessible; ensures fair estimates on costs and time required for repairs and maintenance. Prepares pricing guides and maintenance menus for frequent labor operations. Handles customer complaints promptly per dealership guidelines. Maintains 24-hour follow-up with customers to confirm satisfaction with the service experience. Utilizes proper purchasing procedures, inventory control, staff utilization, security, pricing, merchandising, and advertising to accomplish objectives. Hires, trains, motivates, counsels, and monitors service department staff; manages designated employees in alignment with SOAG policies and guidelines. Maintains a safe work environment and professional appearance. Other tasks as assigned. Additional, Dealer-Specific Duties May Include
Acting as a Recon Service Manager specializing in reconditioning of used cars for repair and resale. Develops and implements marketing plans to promote new and repeat business. Facilitates technical training and sends employees to training as needed. Creates departmental policies and procedures and ensures they are followed. Attends managers’ meetings; keeps work areas and customer waiting areas clean. Assists service technicians in vehicle repairs and aids in writing orders and monitoring WPI. Is responsible for new cars, used cars, or both. Required Skills/Abilities
Strong communication and interpersonal skills. Flexibility to work extended hours, evenings and weekends. Ability to solve practical problems with limited standardization. Ability to prioritize tasks and delegate when appropriate. Integrity, professionalism, and confidentiality. Ability to read and interpret safety rules and operating procedures. Ability to analyze problems, collect data, and draw valid conclusions; interpret technical instructions. Physical ability to lift up to 30 pounds; ability to push/pull/lift/bend as needed. Education And Experience
Two to four years of related experience and/or training in a Service Manager role preferred. Ability to pass a background check, drug screening, and Motor Vehicle Report. Additional certifications as applicable. Benefits
Medical, Dental, Vision, and Supplemental Insurance Available. Company Paid Life Insurance, Employee Assistance Program, and 100% PAID TUTITION with Strayer University for Associate's, Bachelor's, and Master's Degrees. 401(k) with Company Matching after 6 months. Paid Time Off starting Day 1; 2 weeks PTO in the first year. Five paid holidays: 4th of July, Labor Day, Thanksgiving, Christmas, and New Year’s. Major discount with Working Advantage for tickets, shopping, travel, and more. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. Seniority level
Mid-Senior level Employment type
Full-time Job function
Other Industries
Retail Motor Vehicles Referrals increase your chances of interviewing at Step One Automotive Group.
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Service Manager - Chrysler Dodge Jeep Ram Fiat of Fort Walton Beach Join to apply for the Service Manager role at Step One Automotive Group. The Service Manager runs an efficient and profitable service department through productive staffing, customer retention, cost controls, achievement of objectives, and maintenance of all service records. The daily proficiency rate should be at 100% or greater. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Duties/Responsibilities
Manages the day-to-day operations of the service department. Forecasts goals and objectives for the department and strives to meet them. Maintains reporting systems required by general management and the factory. Monitors and controls the performance, expenses, and profitability of the department using appropriate reports and surveys. Fosters harmony and teamwork within the department and with other departments. Ensures compliance with federal, state, and local regulations affecting service operations (e.g., hazardous waste disposal, OSHA Right-to-Know). Ensures compliance with manufacturer warranty and policy procedures. Manages documents to ensure none are missing and all are processed correctly. Directs and schedules activities of all department employees; meets with Service Department staff regularly to discuss objectives and concerns. Monitors technicians’ daily productivity reports and payroll records. Collaborates with the Parts Manager to ensure adequate inventory by monitoring lost sales reports and outside purchases. Monitors Service BDC Agents to ensure appointment setting for special order parts. Reviews warranty repair orders before submission to Warranty Admin. Establishes and maintains good working relationships with customers to encourage repeat and referral business. Maintains high-quality service repairs and minimizes comebacks; conducts spot checks for quality assurance. Keeps abreast of new equipment and tools; evaluates potential purchases. Establishes best practices, policies, and procedures to address customer concerns per SOAG and OEM requirements. Works with Service Advisor staff to ensure OEM procedures for repair orders are followed. Coordinates daily meetings with Shop Foreman to review concerns, productivity, and efficiency. Maintains relationships with vocational and technical schools to support recruitment. Serves as liaison with factory representatives. Ensures customer service files are up-to-date and accessible; ensures fair estimates on costs and time required for repairs and maintenance. Prepares pricing guides and maintenance menus for frequent labor operations. Handles customer complaints promptly per dealership guidelines. Maintains 24-hour follow-up with customers to confirm satisfaction with the service experience. Utilizes proper purchasing procedures, inventory control, staff utilization, security, pricing, merchandising, and advertising to accomplish objectives. Hires, trains, motivates, counsels, and monitors service department staff; manages designated employees in alignment with SOAG policies and guidelines. Maintains a safe work environment and professional appearance. Other tasks as assigned. Additional, Dealer-Specific Duties May Include
Acting as a Recon Service Manager specializing in reconditioning of used cars for repair and resale. Develops and implements marketing plans to promote new and repeat business. Facilitates technical training and sends employees to training as needed. Creates departmental policies and procedures and ensures they are followed. Attends managers’ meetings; keeps work areas and customer waiting areas clean. Assists service technicians in vehicle repairs and aids in writing orders and monitoring WPI. Is responsible for new cars, used cars, or both. Required Skills/Abilities
Strong communication and interpersonal skills. Flexibility to work extended hours, evenings and weekends. Ability to solve practical problems with limited standardization. Ability to prioritize tasks and delegate when appropriate. Integrity, professionalism, and confidentiality. Ability to read and interpret safety rules and operating procedures. Ability to analyze problems, collect data, and draw valid conclusions; interpret technical instructions. Physical ability to lift up to 30 pounds; ability to push/pull/lift/bend as needed. Education And Experience
Two to four years of related experience and/or training in a Service Manager role preferred. Ability to pass a background check, drug screening, and Motor Vehicle Report. Additional certifications as applicable. Benefits
Medical, Dental, Vision, and Supplemental Insurance Available. Company Paid Life Insurance, Employee Assistance Program, and 100% PAID TUTITION with Strayer University for Associate's, Bachelor's, and Master's Degrees. 401(k) with Company Matching after 6 months. Paid Time Off starting Day 1; 2 weeks PTO in the first year. Five paid holidays: 4th of July, Labor Day, Thanksgiving, Christmas, and New Year’s. Major discount with Working Advantage for tickets, shopping, travel, and more. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. Seniority level
Mid-Senior level Employment type
Full-time Job function
Other Industries
Retail Motor Vehicles Referrals increase your chances of interviewing at Step One Automotive Group.
#J-18808-Ljbffr