The University of Kansas Health System
Patient Scheduling Representative-PRN - daytime hours, Monday-Friday
The University of Kansas Health System, Kansas City, Missouri, United States, 64101
Overview
Patient Scheduling Representative-PRN - daytime hours, Monday-Friday at The University of Kansas Health System Location: Westwood Medical Pavilion - West Position Summary / Career Interest: The Patient Service Representative Scheduling (PSR Scheduler) is an important member of the physician's care team and critical for creating a pleasant and seamless patient experience within an ambulatory clinic. This role primarily schedules patient appointments and may work away from the front desk in a call center setting taking high volumes of patient phone calls. The PSR Scheduler may also complete MyChart and EMR (Electronic Medical Record) appointment requests, process external medical records, assist front desk operations as needed, and help the physician care team prepare for daily patient appointments. The role may also assist in front office functions of an ambulatory clinic to provide support as needed. Hours
Hours will be Monday-Friday, during typical business hours (between 8 a.m. and 4:30 p.m.).
Responsibilities And Essential Job Functions
Scheduling: Responds to a high-volume of incoming telephone calls and schedules internal and external referrals, in-person appointments, telehealth visits, surgeries, procedures and/or ancillary services using Epic Cadence decision trees.
Registration and records: Assists patients in registering and canceling appointments; accurately documents and routes calls; efficiently navigates medical records and ensures patient information is up-to-date and correctly entered.
Compliance and processes: Follows regulatory and compliance standards; follows documented protocols and guidelines; handles outgoing calls and faxed materials; maintains knowledge of appointment types, locations, providers, and specialties.
Care team support: Communicates with the care team and supports staff on patient issues; interacts with insurance information, authorizations, and referrals; assists with MyChart activation and online check-ins.
Patient experience: Strives to deliver a coordinated patient itinerary, may involve multiple appointments, and supports patient experience initiatives including marketing campaigns and event registrations.
Front desk and scheduling support: Supports front desk and scheduling workflows; maintains productive relationships with providers and the clinical care team; understands health system services and programs; follows apparel policies and communicates system policies to patients.
Coverage and scope: May provide coverage at alternate locations as needed; may work in a call center setting; ensures workspace maintenance and PPE guidelines are followed.
Documentation: Responsible for registering patients during scheduling, including demographic entry, insurance verification, MSPQ completion, scanning and document preparation, and processing of referrals/orders/appointment requests; handles preauthorization of clinic visits and procedures as needed.
Post-visit: Schedules follow-up internal and external orders and creates patient itineraries; ensures proper front desk coverage until last patient is dismissed.
Other duties: Performs related front-office support tasks within an ambulatory clinic; ready to perform professional, clinical and technical competencies of the department as required.
Required Education And Experience
High School Graduate
1 or more years direct customer service in a health care or contact center environment
Ability to read, write, speak, and understand English
High level of customer service skills with problem resolution
Basic computer skills including Microsoft Excel, Word, Outlook and Teams
Ability to maintain patient confidentiality
Preferred Education And Experience
College coursework towards an Associate’s or Bachelor’s Degree
Experience in a call center work environment
Working knowledge of medical terminology
Working knowledge of EPIC or other patient/customer database
Clerical, registration and/or customer service experience in health care
If bilingual, documented proof of language proficiency
Time Type Part time
Job Requisition ID R-46189
We are an equal employment opportunity employer without regard to a person’s race, color, religion, sex (including pregnancy, gender identity and sexual orientation), national origin, ancestry, age (40 or older), disability, veteran status or genetic information.
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Patient Scheduling Representative-PRN - daytime hours, Monday-Friday at The University of Kansas Health System Location: Westwood Medical Pavilion - West Position Summary / Career Interest: The Patient Service Representative Scheduling (PSR Scheduler) is an important member of the physician's care team and critical for creating a pleasant and seamless patient experience within an ambulatory clinic. This role primarily schedules patient appointments and may work away from the front desk in a call center setting taking high volumes of patient phone calls. The PSR Scheduler may also complete MyChart and EMR (Electronic Medical Record) appointment requests, process external medical records, assist front desk operations as needed, and help the physician care team prepare for daily patient appointments. The role may also assist in front office functions of an ambulatory clinic to provide support as needed. Hours
Hours will be Monday-Friday, during typical business hours (between 8 a.m. and 4:30 p.m.).
Responsibilities And Essential Job Functions
Scheduling: Responds to a high-volume of incoming telephone calls and schedules internal and external referrals, in-person appointments, telehealth visits, surgeries, procedures and/or ancillary services using Epic Cadence decision trees.
Registration and records: Assists patients in registering and canceling appointments; accurately documents and routes calls; efficiently navigates medical records and ensures patient information is up-to-date and correctly entered.
Compliance and processes: Follows regulatory and compliance standards; follows documented protocols and guidelines; handles outgoing calls and faxed materials; maintains knowledge of appointment types, locations, providers, and specialties.
Care team support: Communicates with the care team and supports staff on patient issues; interacts with insurance information, authorizations, and referrals; assists with MyChart activation and online check-ins.
Patient experience: Strives to deliver a coordinated patient itinerary, may involve multiple appointments, and supports patient experience initiatives including marketing campaigns and event registrations.
Front desk and scheduling support: Supports front desk and scheduling workflows; maintains productive relationships with providers and the clinical care team; understands health system services and programs; follows apparel policies and communicates system policies to patients.
Coverage and scope: May provide coverage at alternate locations as needed; may work in a call center setting; ensures workspace maintenance and PPE guidelines are followed.
Documentation: Responsible for registering patients during scheduling, including demographic entry, insurance verification, MSPQ completion, scanning and document preparation, and processing of referrals/orders/appointment requests; handles preauthorization of clinic visits and procedures as needed.
Post-visit: Schedules follow-up internal and external orders and creates patient itineraries; ensures proper front desk coverage until last patient is dismissed.
Other duties: Performs related front-office support tasks within an ambulatory clinic; ready to perform professional, clinical and technical competencies of the department as required.
Required Education And Experience
High School Graduate
1 or more years direct customer service in a health care or contact center environment
Ability to read, write, speak, and understand English
High level of customer service skills with problem resolution
Basic computer skills including Microsoft Excel, Word, Outlook and Teams
Ability to maintain patient confidentiality
Preferred Education And Experience
College coursework towards an Associate’s or Bachelor’s Degree
Experience in a call center work environment
Working knowledge of medical terminology
Working knowledge of EPIC or other patient/customer database
Clerical, registration and/or customer service experience in health care
If bilingual, documented proof of language proficiency
Time Type Part time
Job Requisition ID R-46189
We are an equal employment opportunity employer without regard to a person’s race, color, religion, sex (including pregnancy, gender identity and sexual orientation), national origin, ancestry, age (40 or older), disability, veteran status or genetic information.
#J-18808-Ljbffr