Gusto
About Gusto
Denver, CO; Atlanta, GA; Phoenix, AZ; Chicago, IL About Gusto Gusto is a modern, online people platform that helps small businesses take care of their teams. On top of full-service payroll, Gusto offers health insurance, 401(k)s, expert HR, and team management tools. Gusto offices in Denver, San Francisco, and New York serve more than 400,000 businesses nationwide. Our mission is to create a world where work empowers a better life, and we are committed to a collaborative and inclusive workplace, both physically and virtually. About the Role We are looking for a strategic and results-driven Account Manager to own customer relationships, maximize retention, and drive account expansion within a dedicated Book of Business (BoB). This role combines Sales, Customer Success, and Account Management to ensure customers realize the value of Gusto’s products and identify opportunities for growth. Responsibilities
Account Management & Customer Success: Manage a dedicated BoB, ensure high engagement, adoption, and long-term customer satisfaction at scale; build relationships to uncover cross-sell and upsell opportunities; guide customers through key moments in the customer journey to maximize value, drive expansion, and proactively reduce churn; leverage product insights and customer data to assess account health and drive proactive outreach. Sales & Opportunity Identification: Identify and execute growth opportunities by addressing customer pain points with Gusto’s suite of products; use a hunter and farmer approach to maintain and expand relationships; own outbound prospecting, pitching, and closing within existing accounts to drive revenue; conduct outbound dials and meetings daily to support relationship development and drive expansion revenue goals; use data-driven insights to prioritize accounts; align with internal teams to provide best-in-class service and product solutions. Qualifications
Proven 3+ years experience in B2B SaaS Customer Success, Account Management, or Sales with a track record of retention and expansion revenue. Experience managing a large book of business and operating at scale. Strong ability to analyze customer data, assess account health, and execute targeted outreach. Excellent relationship management and communication skills with a consultative, customer-first approach. Deep understanding of Gusto’s products and the ability to translate customer pain points into tailored solutions. Strategic mindset with the ability to prioritize, adapt, and execute in a fast-paced environment. Compensation & Location
Our cash compensation range for this role is $95,000 to $125,000 OTE in Denver, Atlanta, Phoenix, Chicago and most remote locations. Remote locations vary based on geographical pay approach. Final offer amounts depend on location, experience, and expertise. Gusto has physical office spaces in Denver, San Francisco, and New York City. Employees based in those locations will be expected to work from the office on designated days approximately 2-3 days per week (or more depending on role). The same office expectations apply to all Symmetry roles, Gusto’s subsidiary, whose physical office is in Scottsdale. Note: The San Francisco office expectations cover the San Francisco and San Jose metro areas. If working from a non-office location, a secure internet connection is required. Equal Opportunity & Diversity
Gusto is proud to be an equal opportunity employer. We do not discriminate in hiring or any employment decision based on race, color, religion, national origin, age, sex, pregnancy, marital status, ancestry, disability, veteran status, gender identity or expression, sexual orientation, or other legally protected characteristics. We are committed to providing reasonable accommodations for qualified individuals with disabilities and will support candidates throughout the process.
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Denver, CO; Atlanta, GA; Phoenix, AZ; Chicago, IL About Gusto Gusto is a modern, online people platform that helps small businesses take care of their teams. On top of full-service payroll, Gusto offers health insurance, 401(k)s, expert HR, and team management tools. Gusto offices in Denver, San Francisco, and New York serve more than 400,000 businesses nationwide. Our mission is to create a world where work empowers a better life, and we are committed to a collaborative and inclusive workplace, both physically and virtually. About the Role We are looking for a strategic and results-driven Account Manager to own customer relationships, maximize retention, and drive account expansion within a dedicated Book of Business (BoB). This role combines Sales, Customer Success, and Account Management to ensure customers realize the value of Gusto’s products and identify opportunities for growth. Responsibilities
Account Management & Customer Success: Manage a dedicated BoB, ensure high engagement, adoption, and long-term customer satisfaction at scale; build relationships to uncover cross-sell and upsell opportunities; guide customers through key moments in the customer journey to maximize value, drive expansion, and proactively reduce churn; leverage product insights and customer data to assess account health and drive proactive outreach. Sales & Opportunity Identification: Identify and execute growth opportunities by addressing customer pain points with Gusto’s suite of products; use a hunter and farmer approach to maintain and expand relationships; own outbound prospecting, pitching, and closing within existing accounts to drive revenue; conduct outbound dials and meetings daily to support relationship development and drive expansion revenue goals; use data-driven insights to prioritize accounts; align with internal teams to provide best-in-class service and product solutions. Qualifications
Proven 3+ years experience in B2B SaaS Customer Success, Account Management, or Sales with a track record of retention and expansion revenue. Experience managing a large book of business and operating at scale. Strong ability to analyze customer data, assess account health, and execute targeted outreach. Excellent relationship management and communication skills with a consultative, customer-first approach. Deep understanding of Gusto’s products and the ability to translate customer pain points into tailored solutions. Strategic mindset with the ability to prioritize, adapt, and execute in a fast-paced environment. Compensation & Location
Our cash compensation range for this role is $95,000 to $125,000 OTE in Denver, Atlanta, Phoenix, Chicago and most remote locations. Remote locations vary based on geographical pay approach. Final offer amounts depend on location, experience, and expertise. Gusto has physical office spaces in Denver, San Francisco, and New York City. Employees based in those locations will be expected to work from the office on designated days approximately 2-3 days per week (or more depending on role). The same office expectations apply to all Symmetry roles, Gusto’s subsidiary, whose physical office is in Scottsdale. Note: The San Francisco office expectations cover the San Francisco and San Jose metro areas. If working from a non-office location, a secure internet connection is required. Equal Opportunity & Diversity
Gusto is proud to be an equal opportunity employer. We do not discriminate in hiring or any employment decision based on race, color, religion, national origin, age, sex, pregnancy, marital status, ancestry, disability, veteran status, gender identity or expression, sexual orientation, or other legally protected characteristics. We are committed to providing reasonable accommodations for qualified individuals with disabilities and will support candidates throughout the process.
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