NYU Langone Hospitals
Supervisor, Sendout - Laboratory - Full Time, Days
NYU Langone Hospitals, Baltimore, Maryland, United States
Overview
NYU Langone Hospital—Suffolk is a 306-bed medical center serving residents of eastern Long Island. The hospital includes the Knapp Cardiac Care Center, an ambulatory surgical pavilion with women\'s imaging, a sleep laboratory, and bariatric surgery. The Provisional Level 2 Trauma Center provides comprehensive and specialized care for patients with traumatic injuries. The Stroke Center is designated by the New York State Department of Health as a Primary Stroke Center, with neurologists available 24 hours a day, 7 days a week. The facility also operates outpatient sites, including an outpatient wound care center, a hemodialysis center, and various primary care and specialty offices. For more information, visit the NYU Langone Hospital—Suffolk site and follow us on social media channels including LinkedIn, Glassdoor, Indeed, Facebook, Twitter, YouTube and Instagram. Position Summary
We have an exciting opportunity to join our team as a Supervisor, Sendout - Laboratory - Full Time, Days. In this role, the successful candidate is responsible for the Central Processing and Sendout department. Acts as a liaison between the reference lab, management, and providers regarding specialty testing, special shipments, NYSDOH special testing permits, and exception handling. Coordinates quality assurance activities for critical values, shipping and tracking, inventory control, and result documentation. Performs all related duties as required to ensure quality results for patient care. Responsibilities
Supervision: supervise Central Processing and Send Out section employees. Personnel scheduling & coverage for the section. QA responsibility for the section. Training and competency assessments for Data Entry Operators. Employee assessments and leadership reporting as needed. Obtain special reports for leadership and cost containment as required. Competence in management and troubleshooting for reference lab related testing, including coordination with Physicians, Directors/Assistant Directors, and Managers of specialty testing and arrangements for direct shipments to reference labs. Coordinate applications for Non-Permitted Lab testing with NYSDOH, physicians, and reference labs; gather information for specialty testing sample requirements and ensure proper handling of specimens from processing to delivery. Coordinate with off-site sites within the NYU Hospitals System to ensure proper handling and timely shipment of send-out tests. Troubleshoot problem specimens and ARUP exception handling; communicate with primary care providers and transcribe ARUP critical call reports as reported by ARUP. Quality assurance for Central Processing and Send-out testing, including pending log review and verifying specimen source entry for ARUP specifications. Daily and monthly cross-matching of ARUPs Critical Value Report to ensure timely reporting of critical values. Maintain up-to-date certificates of accreditation for send-out labs (CAP, CMS, NYSDOH). Scan results into the EPIC system and finalize patient results for the Chemistry Sendout section and related departments; perform QA report review. Inventory quality assurance for all reference lab supplies (ARUP and Viracor): ordering supplies and ensuring they are not past expiration. Coordinate specimen handling for in-house testing validation and special shipments to reference labs; coordinate testing comparisons and data entry in Excel. Stay current with reference lab testing updates and communicate changes to lab personnel, management, administration, and the LIS team. Communicate changes related to specimen criteria, NYSDOH approvals, and turn-around times. Attendance and reliability: provide proper notification of absences, arrive on time, and adhere to guidelines for sick time, vacation, personal days, overtime, and leave usage. Minimum Qualifications
Associate Degree with a minimum of 3 years clinical laboratory experience, particularly in shipping and handling of biohazardous materials, and knowledge of medical terminology. Excellent communication and interpersonal skills required. Preferred Qualifications
Supervisory experience; current certificate in shipping and handling of biohazardous materials; good computer skills; flexibility and multitasking abilities are preferred. NYU Langone Hospital—Suffolk provides its staff with a supportive work environment and a commitment to inclusion in all aspects of recruiting and employment. We encourage all qualified individuals to apply and complete online applications. View Know Your Rights: Workplace discrimination is illegal. NYU Langone Hospital-Suffolk provides a salary range to comply with state salary transparency laws. The range for this role is $61,001.75 - $66,950.00 annually. Actual salaries depend on experience, specialty, education, and hospital need. This range excludes bonuses or other forms of compensation or benefits. View the Pay Transparency Notice for details.
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NYU Langone Hospital—Suffolk is a 306-bed medical center serving residents of eastern Long Island. The hospital includes the Knapp Cardiac Care Center, an ambulatory surgical pavilion with women\'s imaging, a sleep laboratory, and bariatric surgery. The Provisional Level 2 Trauma Center provides comprehensive and specialized care for patients with traumatic injuries. The Stroke Center is designated by the New York State Department of Health as a Primary Stroke Center, with neurologists available 24 hours a day, 7 days a week. The facility also operates outpatient sites, including an outpatient wound care center, a hemodialysis center, and various primary care and specialty offices. For more information, visit the NYU Langone Hospital—Suffolk site and follow us on social media channels including LinkedIn, Glassdoor, Indeed, Facebook, Twitter, YouTube and Instagram. Position Summary
We have an exciting opportunity to join our team as a Supervisor, Sendout - Laboratory - Full Time, Days. In this role, the successful candidate is responsible for the Central Processing and Sendout department. Acts as a liaison between the reference lab, management, and providers regarding specialty testing, special shipments, NYSDOH special testing permits, and exception handling. Coordinates quality assurance activities for critical values, shipping and tracking, inventory control, and result documentation. Performs all related duties as required to ensure quality results for patient care. Responsibilities
Supervision: supervise Central Processing and Send Out section employees. Personnel scheduling & coverage for the section. QA responsibility for the section. Training and competency assessments for Data Entry Operators. Employee assessments and leadership reporting as needed. Obtain special reports for leadership and cost containment as required. Competence in management and troubleshooting for reference lab related testing, including coordination with Physicians, Directors/Assistant Directors, and Managers of specialty testing and arrangements for direct shipments to reference labs. Coordinate applications for Non-Permitted Lab testing with NYSDOH, physicians, and reference labs; gather information for specialty testing sample requirements and ensure proper handling of specimens from processing to delivery. Coordinate with off-site sites within the NYU Hospitals System to ensure proper handling and timely shipment of send-out tests. Troubleshoot problem specimens and ARUP exception handling; communicate with primary care providers and transcribe ARUP critical call reports as reported by ARUP. Quality assurance for Central Processing and Send-out testing, including pending log review and verifying specimen source entry for ARUP specifications. Daily and monthly cross-matching of ARUPs Critical Value Report to ensure timely reporting of critical values. Maintain up-to-date certificates of accreditation for send-out labs (CAP, CMS, NYSDOH). Scan results into the EPIC system and finalize patient results for the Chemistry Sendout section and related departments; perform QA report review. Inventory quality assurance for all reference lab supplies (ARUP and Viracor): ordering supplies and ensuring they are not past expiration. Coordinate specimen handling for in-house testing validation and special shipments to reference labs; coordinate testing comparisons and data entry in Excel. Stay current with reference lab testing updates and communicate changes to lab personnel, management, administration, and the LIS team. Communicate changes related to specimen criteria, NYSDOH approvals, and turn-around times. Attendance and reliability: provide proper notification of absences, arrive on time, and adhere to guidelines for sick time, vacation, personal days, overtime, and leave usage. Minimum Qualifications
Associate Degree with a minimum of 3 years clinical laboratory experience, particularly in shipping and handling of biohazardous materials, and knowledge of medical terminology. Excellent communication and interpersonal skills required. Preferred Qualifications
Supervisory experience; current certificate in shipping and handling of biohazardous materials; good computer skills; flexibility and multitasking abilities are preferred. NYU Langone Hospital—Suffolk provides its staff with a supportive work environment and a commitment to inclusion in all aspects of recruiting and employment. We encourage all qualified individuals to apply and complete online applications. View Know Your Rights: Workplace discrimination is illegal. NYU Langone Hospital-Suffolk provides a salary range to comply with state salary transparency laws. The range for this role is $61,001.75 - $66,950.00 annually. Actual salaries depend on experience, specialty, education, and hospital need. This range excludes bonuses or other forms of compensation or benefits. View the Pay Transparency Notice for details.
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