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Overview
Company Overview: Since 1931, The B. F. Saul Company has been engaged in the acquisition, renovation, construction, and management of residential property in the Washington Metropolitan area. The Residential division is currently comprised of four luxury properties: The Waycroft (Arlington, VA), Park Van Ness (Washington, DC), The Kennedy-Warren (Washington, DC), Lyon Place (Arlington, VA), and The Milton at Twinbrook Quarter. Coming soon Hampden House (2025). The Residential division prides itself on providing a high level of customer service to residents to ensure complete resident satisfaction. Do you have a passion for customer service and networking? Are you friendly with a positive attitude and strong organizational skills? If so, we have an opportunity for you to utilize those skills and grow as a Lead Concierge with B.F. Saul Company & Affiliates at the Kennedy Warren. Responsibilities
Provide superior customer service at the front desk for residents, visitors, and vendors under the direction of the General Manager. Oversee the concierge team and ensure resident needs are met and residents feel welcomed and safe. Maintain a gracious and professional image at all times. Greet residents and respond to inquiries; address concerns in line with company customer service standards. Ensure only authorized individuals enter the building. Manage multiple phone lines and direct calls appropriately. Assist with resident packages and mail. Create monthly Concierge schedule and find shift coverage when Concierges call out. Shift: Monday-Friday, 7:00 am – 3:00 pm; there may be some weekend and night shifts. Requirements/Experience/Education
High school diploma or GED. Related experience as a concierge or a strong customer service background. Ability to work under pressure with strong organizational skills, attention to detail, and excellent follow-through. Strong written, verbal, and computer skills; knowledge of Yardi is a plus. Flexible attitude and ability to adapt quickly to various situations; a positive attitude and willingness to help others. Flexibility to work evening and weekend shifts; ability to work independently. Physical Requirements
Lifting of 25 lbs or more; regular ability to talk and hear. Ability to stand for prolonged periods or walk long distances; occasional standing, climbing stairs, stooping, and bending. Benefits
Competitive salary ($20/hr – $24/hr based on experience). Sales incentive program, tuition reimbursement, commuter benefits, PTO, and a diverse and inclusive work culture. Additional benefits as applicable. Apply today to join our dynamic team! The Residential division is proud to be an equal opportunity workplace. We foster an environment that recognizes employees’ unique skillsets and ensures all employees have an equal opportunity to grow and advance. If you are a candidate in need of assistance or an accommodation in the application process, please contact corporate.resumes@bfsaul.com or 301-986-6000. Equal Opportunity Employer/Veterans/Disabled
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Company Overview: Since 1931, The B. F. Saul Company has been engaged in the acquisition, renovation, construction, and management of residential property in the Washington Metropolitan area. The Residential division is currently comprised of four luxury properties: The Waycroft (Arlington, VA), Park Van Ness (Washington, DC), The Kennedy-Warren (Washington, DC), Lyon Place (Arlington, VA), and The Milton at Twinbrook Quarter. Coming soon Hampden House (2025). The Residential division prides itself on providing a high level of customer service to residents to ensure complete resident satisfaction. Do you have a passion for customer service and networking? Are you friendly with a positive attitude and strong organizational skills? If so, we have an opportunity for you to utilize those skills and grow as a Lead Concierge with B.F. Saul Company & Affiliates at the Kennedy Warren. Responsibilities
Provide superior customer service at the front desk for residents, visitors, and vendors under the direction of the General Manager. Oversee the concierge team and ensure resident needs are met and residents feel welcomed and safe. Maintain a gracious and professional image at all times. Greet residents and respond to inquiries; address concerns in line with company customer service standards. Ensure only authorized individuals enter the building. Manage multiple phone lines and direct calls appropriately. Assist with resident packages and mail. Create monthly Concierge schedule and find shift coverage when Concierges call out. Shift: Monday-Friday, 7:00 am – 3:00 pm; there may be some weekend and night shifts. Requirements/Experience/Education
High school diploma or GED. Related experience as a concierge or a strong customer service background. Ability to work under pressure with strong organizational skills, attention to detail, and excellent follow-through. Strong written, verbal, and computer skills; knowledge of Yardi is a plus. Flexible attitude and ability to adapt quickly to various situations; a positive attitude and willingness to help others. Flexibility to work evening and weekend shifts; ability to work independently. Physical Requirements
Lifting of 25 lbs or more; regular ability to talk and hear. Ability to stand for prolonged periods or walk long distances; occasional standing, climbing stairs, stooping, and bending. Benefits
Competitive salary ($20/hr – $24/hr based on experience). Sales incentive program, tuition reimbursement, commuter benefits, PTO, and a diverse and inclusive work culture. Additional benefits as applicable. Apply today to join our dynamic team! The Residential division is proud to be an equal opportunity workplace. We foster an environment that recognizes employees’ unique skillsets and ensures all employees have an equal opportunity to grow and advance. If you are a candidate in need of assistance or an accommodation in the application process, please contact corporate.resumes@bfsaul.com or 301-986-6000. Equal Opportunity Employer/Veterans/Disabled
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