Tyler Technologies, Inc.
Overview
The Customer Support Representative (CSR) is required to solve problems, ask probing questions to understand the customer’s inquiry, and achieve a high first-call-resolution percentage. This position is responsible for interacting with and serving customers, resolving inquiries, assisting them in using various web-based services, addressing login issues, and answering questions about government programs. It is also responsible for accurately processing incoming agreements, securely handling billing information, and other duties as assigned. Location
Honolulu, Hawaii | Seattle, Washington | Boise, Idaho | Salem, Oregon | Overland Park, Kansas Travel
0-5% Responsibilities
Processing of incoming customer inquiries promptly and efficiently through unscripted telephone, email, and chat conversations Resolve inquiries regarding login issues, billing issues, technical problems, service questions, and other general concerns Take detailed notes, document customer contacts quickly, and maintain customer records during and after each contact in the Customer Relationship Management system Understand and determine the cause of problems quickly and apply the proper solution Review and process documents for compliance with established regulations Execute online transactions and handle payment and other sensitive information securely and in accordance with company policies and procedures Demonstrate commitment to customer satisfaction and always interact with customers in a professional and courteous manner Solve technical problems with minimal supervision Navigate a computer effectively and learn to use and support multiple web-based systems quickly Provide accurate and complete information to meet customer needs and achieve satisfaction Work with supervisor to stay updated on product knowledge and company policies and procedures, and effectively handle changes Compile and report feedback on customer satisfaction Other responsibilities assigned by the Manager Qualifications
Undergraduate/associate degree or minimum two years of related work experience Outstanding verbal and written communications skills Strong analytical thinking and problem-solving skills Understanding of Microsoft Office Applications Strong organizational and prioritization skills Knowledge of payment processing and/or knowledge of financial reporting is a plus Willingness to define new operational processes or procedures when the customer service team must take on new duties Works well with others in a team environment Strong phone handling skills and active listening Ability to multi-task, prioritize and manage time effectively Exceptional communication and public relations skills with strong phone/email contact abilities Active listener who can quickly discern customer needs Preferred experience with month-end close, CDB billing, and invoice procedures Maintains a positive attitude and effectively delivers a positive outlook/message in various circumstances Demonstrates a polite, tactful, and friendly attitude, fostering a supportive work environment State-Specific Salary Range Disclosure Requirements
Salary will generally fall between $33,600 - $45,000 before adjustment for geographic differences. Recruiter can confirm if position is incentive eligible. Great Place to Work & Grow Your Career
Come join us as we transform the public sector! Our mission, vision, and values guide everything we do. We’re frequently recognized as a great workplace locally and nationally. See our awards and accolades. Taking Care of You & Your Family
Your health and well-being are important to us. We invest in our team members by offering competitive benefits to support health and financial wellness. Learn more about how we care for our people. Equal Opportunity Employer
Tyler Technologies is proud to be an equal opportunity employer. All qualified applicants will receive consideration without regard to race, creed, gender, marital status, sexual orientation, citizenship status, color, religion, national origin, age, disability, protected veteran status, or any other status protected under local, state, or federal laws. If you require reasonable accommodation for any part of the application or hiring process due to a disability, please submit your request by emailing jobs@tylertech.com or by calling 800-646-2633 ext. 791008. Contact and Safety Information
If you feel you may have been contacted by someone falsely representing Tyler, please contact info@tylertech.com immediately. For suspicious offers, run an antivirus scan and report to appropriate channels. Join our Talent Network to stay connected and up to date on our latest job openings and talent news.
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The Customer Support Representative (CSR) is required to solve problems, ask probing questions to understand the customer’s inquiry, and achieve a high first-call-resolution percentage. This position is responsible for interacting with and serving customers, resolving inquiries, assisting them in using various web-based services, addressing login issues, and answering questions about government programs. It is also responsible for accurately processing incoming agreements, securely handling billing information, and other duties as assigned. Location
Honolulu, Hawaii | Seattle, Washington | Boise, Idaho | Salem, Oregon | Overland Park, Kansas Travel
0-5% Responsibilities
Processing of incoming customer inquiries promptly and efficiently through unscripted telephone, email, and chat conversations Resolve inquiries regarding login issues, billing issues, technical problems, service questions, and other general concerns Take detailed notes, document customer contacts quickly, and maintain customer records during and after each contact in the Customer Relationship Management system Understand and determine the cause of problems quickly and apply the proper solution Review and process documents for compliance with established regulations Execute online transactions and handle payment and other sensitive information securely and in accordance with company policies and procedures Demonstrate commitment to customer satisfaction and always interact with customers in a professional and courteous manner Solve technical problems with minimal supervision Navigate a computer effectively and learn to use and support multiple web-based systems quickly Provide accurate and complete information to meet customer needs and achieve satisfaction Work with supervisor to stay updated on product knowledge and company policies and procedures, and effectively handle changes Compile and report feedback on customer satisfaction Other responsibilities assigned by the Manager Qualifications
Undergraduate/associate degree or minimum two years of related work experience Outstanding verbal and written communications skills Strong analytical thinking and problem-solving skills Understanding of Microsoft Office Applications Strong organizational and prioritization skills Knowledge of payment processing and/or knowledge of financial reporting is a plus Willingness to define new operational processes or procedures when the customer service team must take on new duties Works well with others in a team environment Strong phone handling skills and active listening Ability to multi-task, prioritize and manage time effectively Exceptional communication and public relations skills with strong phone/email contact abilities Active listener who can quickly discern customer needs Preferred experience with month-end close, CDB billing, and invoice procedures Maintains a positive attitude and effectively delivers a positive outlook/message in various circumstances Demonstrates a polite, tactful, and friendly attitude, fostering a supportive work environment State-Specific Salary Range Disclosure Requirements
Salary will generally fall between $33,600 - $45,000 before adjustment for geographic differences. Recruiter can confirm if position is incentive eligible. Great Place to Work & Grow Your Career
Come join us as we transform the public sector! Our mission, vision, and values guide everything we do. We’re frequently recognized as a great workplace locally and nationally. See our awards and accolades. Taking Care of You & Your Family
Your health and well-being are important to us. We invest in our team members by offering competitive benefits to support health and financial wellness. Learn more about how we care for our people. Equal Opportunity Employer
Tyler Technologies is proud to be an equal opportunity employer. All qualified applicants will receive consideration without regard to race, creed, gender, marital status, sexual orientation, citizenship status, color, religion, national origin, age, disability, protected veteran status, or any other status protected under local, state, or federal laws. If you require reasonable accommodation for any part of the application or hiring process due to a disability, please submit your request by emailing jobs@tylertech.com or by calling 800-646-2633 ext. 791008. Contact and Safety Information
If you feel you may have been contacted by someone falsely representing Tyler, please contact info@tylertech.com immediately. For suspicious offers, run an antivirus scan and report to appropriate channels. Join our Talent Network to stay connected and up to date on our latest job openings and talent news.
#J-18808-Ljbffr