Xfinity Retail Service Associate

Comcast brings together the best in media and technology. We drive innovation to create the world's best entertainment and online experiences. As a Fortune 50 leader, we set the pace in a variety of innovative and fascinating businesses and create career opportunities across a wide range of locations and disciplines. Job Summary Responsible for supporting the store team to deliver a best-in-class experience for customers. Provides great support to customers and the store team while constantly striving for improvement. Maintains accurate inventory, clean stores, tight back of house spaces, and ensures excited customers who come back to learn more. Works on straightforward tasks using established procedures. Job Description Core Responsibilities Provides strong understanding and enthusiasm for technology, especially company products and services, and is a go-to resource who supports the store team in the front and back of the store. Constantly scans the sales floor to ensure counters, devices, accessories, and walkways are accessible, clean, and functioning, and reports to leadership when exceptions are found. May greet customers, ensuring that for sales opportunities they are connected to a sales consultant in a timely manner. The Store Service Associate should be well-prepared to demonstrate company technology to new customers to ensure they know the basics of Xfinity services. Performs non-sales customer service transactions, including equipment returns and swaps, customer pick-up for buy-online-pick-up in-store order fulfillment. Serves as an in-store expert for Xfinity Mobile support, providing in-store post-sales support for device data transfers and phone number ports. Supports the onboarding of Xfinity Mobile customers, post-sale or in tandem with a sales representative, which may involve assisting customers set up online accounts, data transfer, mobile device education, or assisting with account set-up errors. Assists Store Leadership in Inventory and Merchandising responsibilities. Frequently checks and inspects the back of the store for clean, secure, and appropriately placed inventory. Assists with receiving inventory and properly stocking the back of house to store standards. Helps the leadership team by conducting the weekly cycle count process and helps look for opportunities to improve the store count process. Knows current processes and procedures and suggests improvements that enhance the customer and/or store experience. Readily adjusts and adapts to store management priorities and direction, always demonstrating professionalism and integrity. Must be able to carry and lift up to 25-pound boxes, stand and move about the store constantly. Regular, consistent, and punctual attendance. Must be able to work nights and weekends, variable schedule(s), and overtime as necessary. Other duties and responsibilities as assigned. Education Level High School or Equivalent Years of Experience Generally requires 0-2 years related experience. Comcast is an EEO/AA/Drug-Free Workplace. Comcast is an equal opportunity workplace. We will consider all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, genetic information, or any other basis protected by applicable law. Skills: Customer-Focused; Workplace Organization; Teamwork; Self-Motivation; Resilience; Communication; Professional Integrity Salary: Base Pay: $17.00 The application window is 30 days from the date the job is posted, unless the number of applicants requires it to close sooner or later. Base pay is one part of the Total Rewards that Comcast provides to compensate and recognize employees for their work. Most sales positions are eligible for a Commission under the terms of an applicable plan, while most non-sales positions are eligible for a Bonus. Additionally, Comcast provides best-in-class Benefits to eligible employees.

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