Duck River Electric Membership Corporation
IT Systems Administrator
Duck River Electric Membership Corporation, Black River Falls, Wisconsin, United States, 54615
Overview
Jackson Electric Cooperative is a power distribution utility conveniently situated near the I-94 corridor, providing quick access to larger communities while maintaining the charm and tranquility of rural life. Jackson Electric Cooperative (JEC) is located in Black River Falls, Wisconsin and serves more than 8,000 members across Jackson and neighboring counties. Nestled in an area renowned for its natural beauty and outdoor recreation, Jackson County is a year-round destination for nature enthusiasts. From the expansive Black River State Forest and more than 100 miles of ATV/UTV trails to opportunities for kayaking, camping, fishing, and exploring the Wazee Lake Recreation Area, (Wisconsin’s deepest inland lake and a former historic mine quarry) the region offers a unique blend of adventure and tranquility. We are looking for an experienced IT Systems Administrator to provide software and hardware technical support and training to users across JEC’s organization. This is a trusted and responsible position within the Jackson Electric Cooperative, and the successful candidate will be a proven team player with integrity, highly developed collaborative project management skills, and a strong customer service orientation. In this position, you will be responsible for providing support and resolving issues related to hardware, software, and network connectivity, while documenting solutions and escalating complex issues. This person will partner with the Cooperative’s Shared Services to learn and understand the Cooperative’s network and security ecosystem. Responsibilities
Provide software and hardware technical support and training to users across JEC’s organization. Support and resolve issues related to hardware, software, and network connectivity. Document solutions and escalate complex issues as needed. Partner with the Cooperative’s Shared Services to learn and understand the network and security ecosystem. Qualifications
Associate’s degree in an IT related field preferred. High school diploma or equivalent required. Prefer experience in software installation, troubleshooting systems, communicating technical ideas to users, and working in a team environment. Experience supporting Windows and MS Office products and desktop and server operating systems a plus. Strong understanding of computer hardware, software, and network technologies required. Must be able to attain and maintain proficiency in utility specific programs, manage multiple projects with minimal supervision and good judgement, and adapt to changing environments. Must be able to diagnose technical issues, identify root cause, and provide resolution quickly and effectively. Attention to detail, a high level of accuracy, and excellent customer service skills are required.
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Jackson Electric Cooperative is a power distribution utility conveniently situated near the I-94 corridor, providing quick access to larger communities while maintaining the charm and tranquility of rural life. Jackson Electric Cooperative (JEC) is located in Black River Falls, Wisconsin and serves more than 8,000 members across Jackson and neighboring counties. Nestled in an area renowned for its natural beauty and outdoor recreation, Jackson County is a year-round destination for nature enthusiasts. From the expansive Black River State Forest and more than 100 miles of ATV/UTV trails to opportunities for kayaking, camping, fishing, and exploring the Wazee Lake Recreation Area, (Wisconsin’s deepest inland lake and a former historic mine quarry) the region offers a unique blend of adventure and tranquility. We are looking for an experienced IT Systems Administrator to provide software and hardware technical support and training to users across JEC’s organization. This is a trusted and responsible position within the Jackson Electric Cooperative, and the successful candidate will be a proven team player with integrity, highly developed collaborative project management skills, and a strong customer service orientation. In this position, you will be responsible for providing support and resolving issues related to hardware, software, and network connectivity, while documenting solutions and escalating complex issues. This person will partner with the Cooperative’s Shared Services to learn and understand the Cooperative’s network and security ecosystem. Responsibilities
Provide software and hardware technical support and training to users across JEC’s organization. Support and resolve issues related to hardware, software, and network connectivity. Document solutions and escalate complex issues as needed. Partner with the Cooperative’s Shared Services to learn and understand the network and security ecosystem. Qualifications
Associate’s degree in an IT related field preferred. High school diploma or equivalent required. Prefer experience in software installation, troubleshooting systems, communicating technical ideas to users, and working in a team environment. Experience supporting Windows and MS Office products and desktop and server operating systems a plus. Strong understanding of computer hardware, software, and network technologies required. Must be able to attain and maintain proficiency in utility specific programs, manage multiple projects with minimal supervision and good judgement, and adapt to changing environments. Must be able to diagnose technical issues, identify root cause, and provide resolution quickly and effectively. Attention to detail, a high level of accuracy, and excellent customer service skills are required.
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