Salvation Army Tucson
Interim Subsidy Case Manager-11-330-SC/Gardena
Salvation Army Tucson, Los Angeles, California, United States, 90079
Overview
The Interim Subsidy Case Manager in the Shallow Subsidy Program works as part of a multi-disciplinary team serving clients in the community. S/he will provide transitional support, case management to Permanently Housed participants, and will collaborate closely with landlords to mediate landlord-tenant issues and ensure successful tenancies, which would include, but not be limited to, the following activities: Responsibilities
Participate in weekly/monthly staff meetings, and CIS meetings as needed. Conduct initial assessment to determine client’s specific needs. Create a Housing stability plan with client, which includes documentation of client financial independence goals. Coordinate goal related services and provide ongoing monitoring of the Housing stability plan. Track and document participant progress through case management. Collaborate with care team and connected health care professionals to maintain stable permanent housing. Assess participants’ overall wellness, needs, preferences and abilities to connect them with the appropriate resources. Establish and maintain relationships with landlords, property management companies. Conduct annual habitability inspections of permanent housing units where program participants reside. Responsible for quarterly and annual recertification of eligibility of each continuing household, including in-person meetings (home/office/public area). Submit check requests for Property Management/landlords monthly. Checks will be distributed through U.S. Post Office, Direct Deposit, and Hand Delivery based on the discretion of the supervisor. Provide tenant education: tenant rights and responsibilities, housing discrimination and communication with landlords. Attend a mandatory annual training on tenant/housing rights in California. Maintain regular and open communication with landlords to assess satisfaction and address questions or concerns. Document and maintain up-to-date information on services provided to participants in the Homeless Management Information System (HMIS) in GIRP (Goal, Intervention, Response, Plan). Participate in staff meetings and attend LAHSA approved trainings monthly as assigned by the Supportive Housing Program Manager. Provide crisis intervention resources as needed if housing stability is in danger. Maintain a caseload of up to 35 clients (subject to funder considerations). Respond to grievances from landlords and participants related to housing conditions and provide resolution per policy. Adopt a “whatever-it-takes” approach in assisting clients to retain housing and independent living. Practice the Housing First model, Harm Reduction, Conflict Resolution, and Trauma Informed Care. Maintain individual tracking systems for participant and program information. Execute all duties as outlined by the Shallow Subsidy SRS provided by funders (LAHSA). Other duties as assigned by the program manager. Working Conditions Most direct service work is performed in the community (e.g., clients’ homes). The Interim Subsidy Case Manager must have the ability to walk, stand, bend, squat, climb, kneel and twist; grasp, push, pull objects; operate computer, fax and telephone; and lift up to 25 lbs. Minimum Qualifications
A Bachelor’s degree preferred, but not required At least 2 years of experience working with affordable housing services At least 1 year of experience working with homeless people who have mental illness and/or substance use issues Skills, Knowledge & Abilities
Commitment to the holistic mission of The Salvation Army and The Community Integration Services Able to represent the Salvation Army with community organizations Strong organizational, administrative, and multitasking skills A criminal background check is required Driving within LA County is required, with driving test and MVR check as applicable Ability to work well with others and to uphold CIS as a program of excellence Highly proficient in Adobe Pro and Microsoft Office Suite (Excel and Word) Qualifications
Experience
Required
At least 1 year of experience working with homeless people who have mental illness and/or substance use issues; At least 2 years of experience working with affordable housing services Licenses & Certifications
Required
Driver's License Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.
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The Interim Subsidy Case Manager in the Shallow Subsidy Program works as part of a multi-disciplinary team serving clients in the community. S/he will provide transitional support, case management to Permanently Housed participants, and will collaborate closely with landlords to mediate landlord-tenant issues and ensure successful tenancies, which would include, but not be limited to, the following activities: Responsibilities
Participate in weekly/monthly staff meetings, and CIS meetings as needed. Conduct initial assessment to determine client’s specific needs. Create a Housing stability plan with client, which includes documentation of client financial independence goals. Coordinate goal related services and provide ongoing monitoring of the Housing stability plan. Track and document participant progress through case management. Collaborate with care team and connected health care professionals to maintain stable permanent housing. Assess participants’ overall wellness, needs, preferences and abilities to connect them with the appropriate resources. Establish and maintain relationships with landlords, property management companies. Conduct annual habitability inspections of permanent housing units where program participants reside. Responsible for quarterly and annual recertification of eligibility of each continuing household, including in-person meetings (home/office/public area). Submit check requests for Property Management/landlords monthly. Checks will be distributed through U.S. Post Office, Direct Deposit, and Hand Delivery based on the discretion of the supervisor. Provide tenant education: tenant rights and responsibilities, housing discrimination and communication with landlords. Attend a mandatory annual training on tenant/housing rights in California. Maintain regular and open communication with landlords to assess satisfaction and address questions or concerns. Document and maintain up-to-date information on services provided to participants in the Homeless Management Information System (HMIS) in GIRP (Goal, Intervention, Response, Plan). Participate in staff meetings and attend LAHSA approved trainings monthly as assigned by the Supportive Housing Program Manager. Provide crisis intervention resources as needed if housing stability is in danger. Maintain a caseload of up to 35 clients (subject to funder considerations). Respond to grievances from landlords and participants related to housing conditions and provide resolution per policy. Adopt a “whatever-it-takes” approach in assisting clients to retain housing and independent living. Practice the Housing First model, Harm Reduction, Conflict Resolution, and Trauma Informed Care. Maintain individual tracking systems for participant and program information. Execute all duties as outlined by the Shallow Subsidy SRS provided by funders (LAHSA). Other duties as assigned by the program manager. Working Conditions Most direct service work is performed in the community (e.g., clients’ homes). The Interim Subsidy Case Manager must have the ability to walk, stand, bend, squat, climb, kneel and twist; grasp, push, pull objects; operate computer, fax and telephone; and lift up to 25 lbs. Minimum Qualifications
A Bachelor’s degree preferred, but not required At least 2 years of experience working with affordable housing services At least 1 year of experience working with homeless people who have mental illness and/or substance use issues Skills, Knowledge & Abilities
Commitment to the holistic mission of The Salvation Army and The Community Integration Services Able to represent the Salvation Army with community organizations Strong organizational, administrative, and multitasking skills A criminal background check is required Driving within LA County is required, with driving test and MVR check as applicable Ability to work well with others and to uphold CIS as a program of excellence Highly proficient in Adobe Pro and Microsoft Office Suite (Excel and Word) Qualifications
Experience
Required
At least 1 year of experience working with homeless people who have mental illness and/or substance use issues; At least 2 years of experience working with affordable housing services Licenses & Certifications
Required
Driver's License Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.
#J-18808-Ljbffr