Inspired Flight
Overview
Inspired Flight is a U.S.-based drone manufacturer founded in San Luis Obispo, California. Our team designs, builds and supports highly capable and flexible drone platforms for both commercial and government customers, with a mission to conserve resources, create jobs, and save lives through American drone manufacturing.
Role Summary Inspired Flight is looking for a Customer Success Specialist to support our mission by delivering world-class customer service. As the first point of contact for customers in the field, you will manage customer interactions, diagnose issues, and provide a high-touch experience. The ideal candidate has UAV experience and can perform flight log analysis and on-the-fly troubleshooting, and can manage multiple tasks in a fast-paced, multi-hat team.
Responsibilities
Coordinate communication and alignment between customers and Flight Operations, Sales, and Customer Success teams to ensure seamless collaboration and information flow
Troubleshoot Inspired Flight products via phone and email
Continual improvement of UX Technical Documentation
Manage Return Merchandise Authorization queue
Provide feedback of customer field experiences to internal product and engineering teams to drive continuous improvement
Serve as an external ambassador for the Inspired Flight brand, representing the company with professionalism and integrity across customer, industry, and partner engagements
Qualifications
History with hardware-based technology businesses
Use drones for industrial or government purposes
Familiarity with Freshdesk or other support ticketing systems
Strong communication & critical thinking skills
UAV Pilot experience and/or an FAA Part 107 License
Prior experience in technical customer support or solutions engineering
Education/Experience Requirements
Associates or bachelor's degree in a relevant field or at least two years of related experience and/or training; or equivalent combination of education and experience.
Salary & Benefits Offered
$20 - $30 per hour
Paid Time Off & Sick Time
World Class Health, Dental, Vision Insurance Plan
401k w/ 6% company match
Equity Stock Options
Quarterly Team Bonus Plan
Location This is an in-office position at Inspired Flight’s HQ. Potential travel is available for enhanced learning experience with Inspired Flight customers and products.
Physical Demands The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee may need to sit and stand for long periods; talk, hear, and use hands and fingers to operate a computer and telephone.
Equal Opportunity Employer Inspired Flight is deeply committed to building a workplace where inclusion is not only valued, but prioritized. We pride ourselves on being an equal opportunity employer that seeks to create a welcoming and diverse environment. All applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity, or expression, family status, marital status, sexual orientation, national origin, genetics, neurodiversity, age, or veteran status, or any other non-merit based or legally protected grounds.
The above job description is not intended to be an all-inclusive list of duties and standards of the position. Incumbents will follow any other instructions, and perform any other related duties, as assigned by their supervisor.
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Role Summary Inspired Flight is looking for a Customer Success Specialist to support our mission by delivering world-class customer service. As the first point of contact for customers in the field, you will manage customer interactions, diagnose issues, and provide a high-touch experience. The ideal candidate has UAV experience and can perform flight log analysis and on-the-fly troubleshooting, and can manage multiple tasks in a fast-paced, multi-hat team.
Responsibilities
Coordinate communication and alignment between customers and Flight Operations, Sales, and Customer Success teams to ensure seamless collaboration and information flow
Troubleshoot Inspired Flight products via phone and email
Continual improvement of UX Technical Documentation
Manage Return Merchandise Authorization queue
Provide feedback of customer field experiences to internal product and engineering teams to drive continuous improvement
Serve as an external ambassador for the Inspired Flight brand, representing the company with professionalism and integrity across customer, industry, and partner engagements
Qualifications
History with hardware-based technology businesses
Use drones for industrial or government purposes
Familiarity with Freshdesk or other support ticketing systems
Strong communication & critical thinking skills
UAV Pilot experience and/or an FAA Part 107 License
Prior experience in technical customer support or solutions engineering
Education/Experience Requirements
Associates or bachelor's degree in a relevant field or at least two years of related experience and/or training; or equivalent combination of education and experience.
Salary & Benefits Offered
$20 - $30 per hour
Paid Time Off & Sick Time
World Class Health, Dental, Vision Insurance Plan
401k w/ 6% company match
Equity Stock Options
Quarterly Team Bonus Plan
Location This is an in-office position at Inspired Flight’s HQ. Potential travel is available for enhanced learning experience with Inspired Flight customers and products.
Physical Demands The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee may need to sit and stand for long periods; talk, hear, and use hands and fingers to operate a computer and telephone.
Equal Opportunity Employer Inspired Flight is deeply committed to building a workplace where inclusion is not only valued, but prioritized. We pride ourselves on being an equal opportunity employer that seeks to create a welcoming and diverse environment. All applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity, or expression, family status, marital status, sexual orientation, national origin, genetics, neurodiversity, age, or veteran status, or any other non-merit based or legally protected grounds.
The above job description is not intended to be an all-inclusive list of duties and standards of the position. Incumbents will follow any other instructions, and perform any other related duties, as assigned by their supervisor.
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