Cloudera
. For information on how we process your personal data, please review our .* Design solutions on the Force.com platform that meet the objectives and requirements as defined by stakeholders, subject matter experts and system analysts* Create and/or modify Sobject schema to achieve business objectives while minimizing complexity and maintaining data access control policies* Implement business logic using process automation flows, validation rules, approval processes, and email alerts when configuration can solve the business need and best practices can be applied* Develop custom code using Apex, Lightning Components/Web Components, Visualforce to implement business logic when configuration alone cannot optimally meet the business requirements* Leverage Java, Javascript, CSS and HTML as required in delivery of front end functionality on integrations and sites* Integrate Salesforce with other applications either by working with internal Integration Team or developing custom web services where necessary* Manage the change control process from development sandboxes to production instances across the development lifecycle* Use test driven development and achieve above minimum code coverage requirements on custom code* Leverage test automation and continuous delivery practices to ensure successful deployments* Ensure all necessary changes are documented, peer reviewed, tested and approved before deploying changes to production* Grant or revoke user accounts and modify permissions as required and per access control policy* Modify fields, page layouts, list views, reports, and dashboards, and perform other basic configuration changes as requested and appropriate* Manage system changes without interruption to the user* Ensure modifications adhere to the change control process* Communicate system changes to users in advance so they understand the change and how to use it prior to implementation* Install and manage third-party AppExchange packages* Review issue queue and respond to assigned tasks in a timely manner* Resolve support tickets as assigned and within established service level objectives* Complete assigned tasks within established service level objectives* Escalate issues to to vendor technical support as appropriate* Answer user questions and direct them to training materials* Document root cause analysis for any bug fixes and develop a knowledge base for other analysts, administrators and developers* Assist with the creation of training materials (cheatsheets, user guides, training videos)* Develop technical specification and runbook documentation for other administrators and developers* B.S. or B.A. degree in Computer Science, Engineering or related field (M.A. or M.S. preferred)* 5+ years of experience as a Salesforce Developer and 5+ years as a Salesforce Administrator* Salesforce Platform App Builder and Developer I certification (Developer II preferred)* Salesforce Administrator certification (Advanced Administrator preferred)* Expert Level knowledge of Service Cloud and Experience Cloud* Demonstrated skill building complex solutions with Force.com using Apex, SOQL/SOSL, Lightning Components/Web Components and Visualforce* Practical working experience with at least one other programming language (JavaScript, Java, Python, Go, Rust, etc.)* Practical working experience with relational databases and SQL programming* Ability to adjust and set priorities to meet deadlines* Strong verbal communication skills* Ability to work effectively in a professional manner* Strong customer service orientation* Experience with Jira or other support ticket management systems* Experience with Agile software development practices (Scrum/Kanban)* Experience Salesforce CPQ (or similar tools) is highly desirable* Experience with continuous integration/delivery (CI/CD) tools (Gearset preferred)* Experience with Salesforce Streaming API and pub-sub architectures* Experience with developing custom Apex REST web services or Salesforce Functions* Experience with test automation suites for Salesforce development* Willingness to explore/learn other technologies and development skills outside of the Force.com platform* Generous PTO Policy* Support work life balance with* Flexible WFH Policy* Mental & Physical Wellness programs* Phone and Internet Reimbursement program* Access to Continued Career Development* Comprehensive Benefits and Competitive Packages* Employee Resource Groups
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