Dayforce US, Inc.
Posted Wednesday, July 9, 2025 at 4:00 AM | Expires Wednesday, September 10, 2025 at 3:59 AM
Dayforce is a global human capital management (HCM) company headquartered in Toronto, Ontario, and Minneapolis, Minnesota, with operations across North America, Europe, Middle East, Africa (EMEA), and the Asia Pacific Japan (APJ) region.
Our award-winning Cloud HCM platform offers a unified solution database and continuous calculation engine, driving efficiency, productivity and compliance for the global workforce.
Our brand promise - Makes Work Life Better
- Reflects our commitment to employees, customers, partners and communities globally. Location: Work is what you do, not where you go.For this role, we are open to remote work and can hire anywhere in Philippines. About the Position In this highly collaborative and fast-paced environment, the Customer Transitions Consultant delivers application support to Dayforce customers. You will work directly with customers (including Payroll, HR, Benefits and IT administrators) to champion customer priorities, drive incidents to closure, and enhance the customer experience during the transition to support process. You will combine your strong technical, payroll and functional problem-solving skills with a keen business sense to deliver top notch customer-focused support. You will demonstrate initiative, agility and follow-through on areas of responsibility, by developing solid product and domain expertise. This will allow you to maintain the highest level of customer satisfaction by providing proactive support and consistently exceeding customer expectations. The leadership team will look to you to provide peer to peer mentoring, identify knowledge gaps and provide feedback. What you’ll get to do Responsible for ensuring all aspects of the transition to support process are managed end to end Will work with our implementation and support teams to ensure clients are prepared to transition to support Work directly with clients to ensure they are aware of the ongoing BAU support process and have access to the tools required to succeed in BAU. Responsible for tracking time and associated effort with transition process Work with cross-functional internal partners to resolve client issues identified during the hyper-care period Leverages strong analytical and problem-solving skills to efficiently resolve incidents Provides customers with regular and timely incident updates Maintains the highest level of customer satisfaction Create and continually refine transition documentation Skills and experience we value Experience in providing Application Support to large scale organizations Strong knowledge of the Dayforce Application Experience in an implementation or project management role Experience in conducting virtual presentation and training Superior communication, organizational, and problem-solving skills. Familiarity with conducting meetings via video conference services (e.g. Zoom, Microsoft Teams) Bachelor's Degree, or equivalent relevant experience Strong analytical skills; demonstrated ability to bring high complexity customer issues to resolution Ability to work flexible hours Experience with HCM (HR, Payroll, Benefits, Workforce Management, Performance Management, Recruiting) applications What’s in it for you Dayforce is fueled by the diversity of our talented employees. We are an equal opportunity employer and consider and embrace ALL individuals and what makes them unique. We believe our employees should be happy and healthy, with peace of mind and a sense of fulfillment. We encourage individuals to apply based on their passions. Dayforce encourages personal and professional growth. We offer excellent time away from work programs, comprehensive wellness initiatives and recognition through competitive pay and benefits. With a commitment to community impact, including volunteer days and our charity, Dayforce Cares we provide opportunities for you to thrive both in your career and personal life. Our focus is not just on your job but on supporting you to be the best version of yourself. Fraudulent Recruiting Beware of fraudulent recruiting. Legitimate Dayforce contacts will use an @dayforce.com email address. We do not request money, checks, equipment orders, or sensitive personal data during the recruitment process. If you have been asked for any of the above, or believe you have been contacted by someone posing as a Dayforce employee, please refer to our fraudulent recruiting statement found here: https://www.dayforce.com/be-aware-of-recruiting-fraud
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- Reflects our commitment to employees, customers, partners and communities globally. Location: Work is what you do, not where you go.For this role, we are open to remote work and can hire anywhere in Philippines. About the Position In this highly collaborative and fast-paced environment, the Customer Transitions Consultant delivers application support to Dayforce customers. You will work directly with customers (including Payroll, HR, Benefits and IT administrators) to champion customer priorities, drive incidents to closure, and enhance the customer experience during the transition to support process. You will combine your strong technical, payroll and functional problem-solving skills with a keen business sense to deliver top notch customer-focused support. You will demonstrate initiative, agility and follow-through on areas of responsibility, by developing solid product and domain expertise. This will allow you to maintain the highest level of customer satisfaction by providing proactive support and consistently exceeding customer expectations. The leadership team will look to you to provide peer to peer mentoring, identify knowledge gaps and provide feedback. What you’ll get to do Responsible for ensuring all aspects of the transition to support process are managed end to end Will work with our implementation and support teams to ensure clients are prepared to transition to support Work directly with clients to ensure they are aware of the ongoing BAU support process and have access to the tools required to succeed in BAU. Responsible for tracking time and associated effort with transition process Work with cross-functional internal partners to resolve client issues identified during the hyper-care period Leverages strong analytical and problem-solving skills to efficiently resolve incidents Provides customers with regular and timely incident updates Maintains the highest level of customer satisfaction Create and continually refine transition documentation Skills and experience we value Experience in providing Application Support to large scale organizations Strong knowledge of the Dayforce Application Experience in an implementation or project management role Experience in conducting virtual presentation and training Superior communication, organizational, and problem-solving skills. Familiarity with conducting meetings via video conference services (e.g. Zoom, Microsoft Teams) Bachelor's Degree, or equivalent relevant experience Strong analytical skills; demonstrated ability to bring high complexity customer issues to resolution Ability to work flexible hours Experience with HCM (HR, Payroll, Benefits, Workforce Management, Performance Management, Recruiting) applications What’s in it for you Dayforce is fueled by the diversity of our talented employees. We are an equal opportunity employer and consider and embrace ALL individuals and what makes them unique. We believe our employees should be happy and healthy, with peace of mind and a sense of fulfillment. We encourage individuals to apply based on their passions. Dayforce encourages personal and professional growth. We offer excellent time away from work programs, comprehensive wellness initiatives and recognition through competitive pay and benefits. With a commitment to community impact, including volunteer days and our charity, Dayforce Cares we provide opportunities for you to thrive both in your career and personal life. Our focus is not just on your job but on supporting you to be the best version of yourself. Fraudulent Recruiting Beware of fraudulent recruiting. Legitimate Dayforce contacts will use an @dayforce.com email address. We do not request money, checks, equipment orders, or sensitive personal data during the recruitment process. If you have been asked for any of the above, or believe you have been contacted by someone posing as a Dayforce employee, please refer to our fraudulent recruiting statement found here: https://www.dayforce.com/be-aware-of-recruiting-fraud
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