CSA Group
Manager Learning and Development Programs - Technical Sales
CSA Group, Cleveland, Ohio, us, 44101
Overview
CSA Group is building a world class team focused on safety, performance and environmental impact. We are looking for a Manager, Learning and Development Programs to partner with the Director, Learning & Development to execute the CSA Academy Strategy and Learning Center Programs, with a focus on supporting the Commercial Units (CSA Group’s Technical Sales team). The role is responsible for identifying learning needs across the Commercial Units (Industrial, Home & Commercial, Healthcare, GMA, etc.), designing and delivering impactful learning solutions, and fostering a Culture of Continuous Learning. The Manager will lead end-to-end development and execution of training programs that enhance product knowledge, sales capabilities, and performance outcomes. This position manages end-to-end learning program design, development, and delivery with a focus on improving Commercial Unit (Sales) performance. Responsibilities
Collaborate with Sales, Product, and Marketing teams to align learning initiatives with business goals and technical sales strategies. Consult with business units to assess learning needs and recommend tailored solutions that drive performance and engagement. Support the execution of CSA Academy and Learning Center programs, ensuring alignment with organizational priorities. Lead the design, development, and delivery of onboarding, upskilling, and leadership development programs for technical sales professionals. Create blended learning experiences using eLearning, instructor-led training, simulations, and microlearning formats. Facilitate engaging workshops and virtual sessions focused on solution selling, technical presentations, and customer engagement. Work with business units to define and track learning KPIs to measure performance improvement for CU staff. Conduct post-training evaluations and apply insights to improve program effectiveness continuously. Partner with Sales Operations to analyze performance data and link learning outcomes to business impact. Maintain learning records, reports, evaluations and learning effectiveness measures using the corporate Learning Management System. Engage with CU leadership and cross-functional leaders on learning and development strategies. Coordinate with HR and Talent teams to support career development and succession planning within the sales organization. Promote a culture of continuous development opportunities and knowledge sharing. Qualifications
Post-Secondary education in Adult Education, Instructional Design or Human Resources. Certified Human Resources Leader (CHRL), Certified Training and Development Professional (CTDP), Certified Professional in Learning and Performance (CPLP) or equivalent designation/certification would be an asset. 5-7 years of experience with Technical Sales programs focused on Learning and Development, Instructional Design and/or facilitation of adult learning. Strong understanding of B2B sales processes and technical product positioning in the TIC industry would be an asset. Familiarity with CRM/CMS and sales enablement tools (e.g., Salesforce). Certified to deliver Franklin Covey material/programs would be an asset. Excellent Facilitation Skills as well as superior verbal and written communication skills. Knowledge of industry trends and current learning technologies. Proficient in using technology to facilitate learning (Captivate, Articulate 360, AI, VR/AR, etc.). Excellent project planning and execution ability; strong time management skills. Employment Details
Employment Status: Regular Time Type: Full time CSA Group is an Equal Opportunity Employer and is committed to diversity, equity, and inclusion. We prohibit discrimination and harassment of any kind based on any grounds stipulated by applicable laws. We are an organization where opportunities are based on skills and abilities, and differences are respected and valued. Please contact talentacquisition@csagroup.org if you require accommodation in the interview process.
#J-18808-Ljbffr
CSA Group is building a world class team focused on safety, performance and environmental impact. We are looking for a Manager, Learning and Development Programs to partner with the Director, Learning & Development to execute the CSA Academy Strategy and Learning Center Programs, with a focus on supporting the Commercial Units (CSA Group’s Technical Sales team). The role is responsible for identifying learning needs across the Commercial Units (Industrial, Home & Commercial, Healthcare, GMA, etc.), designing and delivering impactful learning solutions, and fostering a Culture of Continuous Learning. The Manager will lead end-to-end development and execution of training programs that enhance product knowledge, sales capabilities, and performance outcomes. This position manages end-to-end learning program design, development, and delivery with a focus on improving Commercial Unit (Sales) performance. Responsibilities
Collaborate with Sales, Product, and Marketing teams to align learning initiatives with business goals and technical sales strategies. Consult with business units to assess learning needs and recommend tailored solutions that drive performance and engagement. Support the execution of CSA Academy and Learning Center programs, ensuring alignment with organizational priorities. Lead the design, development, and delivery of onboarding, upskilling, and leadership development programs for technical sales professionals. Create blended learning experiences using eLearning, instructor-led training, simulations, and microlearning formats. Facilitate engaging workshops and virtual sessions focused on solution selling, technical presentations, and customer engagement. Work with business units to define and track learning KPIs to measure performance improvement for CU staff. Conduct post-training evaluations and apply insights to improve program effectiveness continuously. Partner with Sales Operations to analyze performance data and link learning outcomes to business impact. Maintain learning records, reports, evaluations and learning effectiveness measures using the corporate Learning Management System. Engage with CU leadership and cross-functional leaders on learning and development strategies. Coordinate with HR and Talent teams to support career development and succession planning within the sales organization. Promote a culture of continuous development opportunities and knowledge sharing. Qualifications
Post-Secondary education in Adult Education, Instructional Design or Human Resources. Certified Human Resources Leader (CHRL), Certified Training and Development Professional (CTDP), Certified Professional in Learning and Performance (CPLP) or equivalent designation/certification would be an asset. 5-7 years of experience with Technical Sales programs focused on Learning and Development, Instructional Design and/or facilitation of adult learning. Strong understanding of B2B sales processes and technical product positioning in the TIC industry would be an asset. Familiarity with CRM/CMS and sales enablement tools (e.g., Salesforce). Certified to deliver Franklin Covey material/programs would be an asset. Excellent Facilitation Skills as well as superior verbal and written communication skills. Knowledge of industry trends and current learning technologies. Proficient in using technology to facilitate learning (Captivate, Articulate 360, AI, VR/AR, etc.). Excellent project planning and execution ability; strong time management skills. Employment Details
Employment Status: Regular Time Type: Full time CSA Group is an Equal Opportunity Employer and is committed to diversity, equity, and inclusion. We prohibit discrimination and harassment of any kind based on any grounds stipulated by applicable laws. We are an organization where opportunities are based on skills and abilities, and differences are respected and valued. Please contact talentacquisition@csagroup.org if you require accommodation in the interview process.
#J-18808-Ljbffr