Hartford HealthCare
PT Access Svcs Registrar I / PAS St Vincents Registration
Hartford HealthCare, Bridgeport, Connecticut, us, 06610
Join to apply for the
PT Access Svcs Registrar I / PAS St Vincents Registration
role at
Hartford HealthCare Location Detail:
St Vincents Medical Center (10427) Shift Detail:
Per-Diem Work where every moment matters. Every day, more than 40,000 Hartford HealthCare colleagues come to work with one thing in common: Pride in what we do, knowing every moment matters here. We invite you to become part of Connecticut’s most comprehensive healthcare network.
Position Overview Patient Access Services (PAS) Registrars are the patient’s first point of contact for seeking service at HHC facilities. This position is accountable for meeting and greeting visitor/patient needs by assessing and communicating points of intervention including providing interpretation for patients experiencing language barriers. There are three (3) PAS Registrar levels defined that align with years of relative experience, applicable knowledge, and proficiency scope. Financial responsibilities include obtaining patient personal information via registration/admissions, verification, and collection of co-payments, providing deductibles and estimate prices for procedures and ensuring proper payment for services rendered including third party payers. PAS Registrars ensure department and hospital financial goals are achieved through critical decision making, analyzing insurance eligibility, payer conflicts, and ensuring authorization is on file. They are responsible for practicing sound decision making as it relates to patient privacy and safety standards. Patient Access is committed to anticipating the needs of patients and exceeding patient expectations; preparing patient charts; meeting daily, weekly and monthly productivity standards; and directing visitors and other receptionist duties. This is an entry level position that requires minimal healthcare experience and is customer service-focused, with continuous training to remain proficient with front end enhancements to the registration process.
Position Responsibilities
Exhibits excellent communication and customer service skills at all times
Greets patients and visitors in a professional, prompt, courteous and helpful manner as soon as possible, whether in person or via phone
Problem solving, patience and understanding
Serve as first/initial point of contact for incoming calls related to patient’s privacy and services; document individualized visit at time of service
Communicate clearly, calmly and diplomatically with customers, co-workers, and visitors
Utilize listening and comprehension skills
Develop organizational, flexibility and time management skills to accomplish daily tasking
Assess, analyze and use decision making to resolve customer complaints and deescalate situations
Practice sound decision making related to patient privacy and safety standards
Interact with patients, caregivers and family members as intermediary
Assess the need to correspond with the patient’s health care representative or conservator to complete the registration process
Patient Registration
Obtain vital demographic and insurance information to verify patient identity, ADT accuracy, treatment plan, and reimbursement
Use patient identifiers to select the correct medical record and obtain accurate demographic and financial data
Provide safe and accurate documentation to start the patient encounter for clinical and revenue cycle teams
Utilize online eligibility products and/or contact payors or patients for accurate billing information
Refer self-pay patients to Financial Counselor when needed
Verify and collect patient financial liability due at time of service to support financial stability for the organization
Scan medical record documents, insurance cards and patient IDs into the ADT system per procedures
Secure signatures and witness consent-to-treat documents as required
Follow CMS, DPH, State and Federal guidelines for compliance with billing and payment regulations
Use interpreter services as needed during registration
Initiate rapid response when needed and alert clinical teams
Contribute to action plans to mitigate patient identification errors
Notify Conservators to obtain consent for treatment and review demographic/regulatory forms
Meet daily, weekly and monthly productivity standards
Accept feedback on quality and productivity standards
Training and Development
Continuous education on identifying critical symptoms (e.g., stroke, heart attack, suicidal/homicidal conditions) on arrival
Complete HealthStream trainings as required
Complete initial 6 months of training for essential job responsibilities and ongoing proficiency
Develop proficiency in other areas of registration to provide coverage as needed
Adheres to downtime procedures
Create downtime labels and wristbands using Microsoft Word
Photocopy insurance cards and patient photo IDs
Handwrite downtime charts and input into computer accurately and promptly
Other Duties
Perform other duties as directed within the department and organization
Regularly assist/support coworkers in all aspects of their duties
PAS Registrar Levels PAS Registrar Level I
Provide excellent customer service at all times
Utilize online eligibility products and/or contact payors for accurate billing information
Improve own performance through HealthStream training and coaching
Meet performance standards and metric goals
Follow up on registrations with high accuracy using work queues
Knowledge of coordination of benefits
Attention to detail, multi-tasking and adaptability
Self-motivation, high energy, tenacity
Qualifications Requirements and Specifications:
Education:
High School Diploma/GED equivalent
Experience:
6 months
Language Skills:
Minimum - Excellent verbal and written communication skills
Preferred - Excellent verbal and written communication skills
Multilingual desired
Excellent customer service skills
Insurance terminology and benefit processing knowledge
Attention to detail, multi-tasking, analytical skills and adaptability
Strong complex problem-solving skills and ability to make decisions under supervision
Excellent organizational skills and ability to switch tasks frequently
Self-motivated, high-energy, tenacity
We take great care of careers. Hartford HealthCare offers opportunities for career development and growth. Every moment matters. And this is your moment.
We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.
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PT Access Svcs Registrar I / PAS St Vincents Registration
role at
Hartford HealthCare Location Detail:
St Vincents Medical Center (10427) Shift Detail:
Per-Diem Work where every moment matters. Every day, more than 40,000 Hartford HealthCare colleagues come to work with one thing in common: Pride in what we do, knowing every moment matters here. We invite you to become part of Connecticut’s most comprehensive healthcare network.
Position Overview Patient Access Services (PAS) Registrars are the patient’s first point of contact for seeking service at HHC facilities. This position is accountable for meeting and greeting visitor/patient needs by assessing and communicating points of intervention including providing interpretation for patients experiencing language barriers. There are three (3) PAS Registrar levels defined that align with years of relative experience, applicable knowledge, and proficiency scope. Financial responsibilities include obtaining patient personal information via registration/admissions, verification, and collection of co-payments, providing deductibles and estimate prices for procedures and ensuring proper payment for services rendered including third party payers. PAS Registrars ensure department and hospital financial goals are achieved through critical decision making, analyzing insurance eligibility, payer conflicts, and ensuring authorization is on file. They are responsible for practicing sound decision making as it relates to patient privacy and safety standards. Patient Access is committed to anticipating the needs of patients and exceeding patient expectations; preparing patient charts; meeting daily, weekly and monthly productivity standards; and directing visitors and other receptionist duties. This is an entry level position that requires minimal healthcare experience and is customer service-focused, with continuous training to remain proficient with front end enhancements to the registration process.
Position Responsibilities
Exhibits excellent communication and customer service skills at all times
Greets patients and visitors in a professional, prompt, courteous and helpful manner as soon as possible, whether in person or via phone
Problem solving, patience and understanding
Serve as first/initial point of contact for incoming calls related to patient’s privacy and services; document individualized visit at time of service
Communicate clearly, calmly and diplomatically with customers, co-workers, and visitors
Utilize listening and comprehension skills
Develop organizational, flexibility and time management skills to accomplish daily tasking
Assess, analyze and use decision making to resolve customer complaints and deescalate situations
Practice sound decision making related to patient privacy and safety standards
Interact with patients, caregivers and family members as intermediary
Assess the need to correspond with the patient’s health care representative or conservator to complete the registration process
Patient Registration
Obtain vital demographic and insurance information to verify patient identity, ADT accuracy, treatment plan, and reimbursement
Use patient identifiers to select the correct medical record and obtain accurate demographic and financial data
Provide safe and accurate documentation to start the patient encounter for clinical and revenue cycle teams
Utilize online eligibility products and/or contact payors or patients for accurate billing information
Refer self-pay patients to Financial Counselor when needed
Verify and collect patient financial liability due at time of service to support financial stability for the organization
Scan medical record documents, insurance cards and patient IDs into the ADT system per procedures
Secure signatures and witness consent-to-treat documents as required
Follow CMS, DPH, State and Federal guidelines for compliance with billing and payment regulations
Use interpreter services as needed during registration
Initiate rapid response when needed and alert clinical teams
Contribute to action plans to mitigate patient identification errors
Notify Conservators to obtain consent for treatment and review demographic/regulatory forms
Meet daily, weekly and monthly productivity standards
Accept feedback on quality and productivity standards
Training and Development
Continuous education on identifying critical symptoms (e.g., stroke, heart attack, suicidal/homicidal conditions) on arrival
Complete HealthStream trainings as required
Complete initial 6 months of training for essential job responsibilities and ongoing proficiency
Develop proficiency in other areas of registration to provide coverage as needed
Adheres to downtime procedures
Create downtime labels and wristbands using Microsoft Word
Photocopy insurance cards and patient photo IDs
Handwrite downtime charts and input into computer accurately and promptly
Other Duties
Perform other duties as directed within the department and organization
Regularly assist/support coworkers in all aspects of their duties
PAS Registrar Levels PAS Registrar Level I
Provide excellent customer service at all times
Utilize online eligibility products and/or contact payors for accurate billing information
Improve own performance through HealthStream training and coaching
Meet performance standards and metric goals
Follow up on registrations with high accuracy using work queues
Knowledge of coordination of benefits
Attention to detail, multi-tasking and adaptability
Self-motivation, high energy, tenacity
Qualifications Requirements and Specifications:
Education:
High School Diploma/GED equivalent
Experience:
6 months
Language Skills:
Minimum - Excellent verbal and written communication skills
Preferred - Excellent verbal and written communication skills
Multilingual desired
Excellent customer service skills
Insurance terminology and benefit processing knowledge
Attention to detail, multi-tasking, analytical skills and adaptability
Strong complex problem-solving skills and ability to make decisions under supervision
Excellent organizational skills and ability to switch tasks frequently
Self-motivated, high-energy, tenacity
We take great care of careers. Hartford HealthCare offers opportunities for career development and growth. Every moment matters. And this is your moment.
We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.
#J-18808-Ljbffr