Endeavors
Overview
Job Location:
Austin, TX
Remote Type:
Hybrid
Position Type:
Part-Time
Education Level:
High School Diploma/GED
Travel Percentage:
Up to 50%
Job Shift:
Rotating
Description JOB PURPOSE : The Department of State's Reception and Placement program provides assistance for refugees to settle in the United States. It supplies resettlement agencies a one-time sum per refugee to assist with meeting expenses during a refugee's first three months in the United States.
The Reception and Placement Case Manager is responsible for orchestrating and managing essential services for refugees newly arrived in the Austin, TX area. This includes managing logistics prior to their arrival, executing resettlement services as mandated by the Cooperative Agreement, and ensuring meticulous record-keeping in client case files and logs. The role also involves substantial external communication, requiring the associate to liaise effectively with clients, volunteers, other social service agencies, and the community at large.
Responsibilities
Coordinate housing, arrange airport pickup, and offer comprehensive case management services including home visits, individualized service plans, interpretation services, transportation to essential appointments (such as medical check-ups and language classes), and other services contributing to clients' successful long-term integration.
Assist clients in accessing a variety of social services (public benefits, schooling, employment services) and make referrals to community service providers for additional support (counseling, immigration legal services, and other needs).
Communicate externally with clients, volunteers, U.S. ties, and social service agency representatives. Actively represent and support clients' interests within the broader community.
Provide cultural orientation and assistance in navigating the local community, including understanding cultural norms, laws, and systems.
Maintain accurate records of client interactions, services provided, and outcomes achieved. Prepare monthly and quarterly reports as needed.
Other duties as assigned.
Demonstrate exceptional customer service, placing the child, family, veteran or client first to support our mission to "Empower people to build better lives for themselves, their families, and their communities."
Qualifications Education
High School Diploma or GED required.
Bachelor's degree in behavioral sciences, human services, or social service fields preferred.
Experience
Must have at least 1-2 years of experience working with refugee or migrant populations and have basic understanding of resettlement best practices, or quality assurance or compliance.
Understanding of fundamental client management techniques including determining eligibility, assessing needs, identifying resources, making referrals, and conducting follow-ups.
English fluency required. Fluency in one of the following languages is preferred: Dari, Pashto, Spanish, Swahili, or French.
Attendance : Must maintain regular and acceptable attendance at such level as is determined in the employer's sole discretion.
License : Driver's License with clear record.
Vehicle : Must have daily use of a vehicle without prior notice.
Other :
Hybrid
- The Reception and Placement Case Manager must be able to work from home in a virtual capacity and go into the office. The candidate must be 21 years or older. Must be available and willing to travel to various locations and with such frequency as the business need dictates. Operational needs may require occasional evenings or weekend supervision. Must not pose a direct threat or significant risk of substantial harm to the safety or health of himself/herself or others.
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Austin, TX
Remote Type:
Hybrid
Position Type:
Part-Time
Education Level:
High School Diploma/GED
Travel Percentage:
Up to 50%
Job Shift:
Rotating
Description JOB PURPOSE : The Department of State's Reception and Placement program provides assistance for refugees to settle in the United States. It supplies resettlement agencies a one-time sum per refugee to assist with meeting expenses during a refugee's first three months in the United States.
The Reception and Placement Case Manager is responsible for orchestrating and managing essential services for refugees newly arrived in the Austin, TX area. This includes managing logistics prior to their arrival, executing resettlement services as mandated by the Cooperative Agreement, and ensuring meticulous record-keeping in client case files and logs. The role also involves substantial external communication, requiring the associate to liaise effectively with clients, volunteers, other social service agencies, and the community at large.
Responsibilities
Coordinate housing, arrange airport pickup, and offer comprehensive case management services including home visits, individualized service plans, interpretation services, transportation to essential appointments (such as medical check-ups and language classes), and other services contributing to clients' successful long-term integration.
Assist clients in accessing a variety of social services (public benefits, schooling, employment services) and make referrals to community service providers for additional support (counseling, immigration legal services, and other needs).
Communicate externally with clients, volunteers, U.S. ties, and social service agency representatives. Actively represent and support clients' interests within the broader community.
Provide cultural orientation and assistance in navigating the local community, including understanding cultural norms, laws, and systems.
Maintain accurate records of client interactions, services provided, and outcomes achieved. Prepare monthly and quarterly reports as needed.
Other duties as assigned.
Demonstrate exceptional customer service, placing the child, family, veteran or client first to support our mission to "Empower people to build better lives for themselves, their families, and their communities."
Qualifications Education
High School Diploma or GED required.
Bachelor's degree in behavioral sciences, human services, or social service fields preferred.
Experience
Must have at least 1-2 years of experience working with refugee or migrant populations and have basic understanding of resettlement best practices, or quality assurance or compliance.
Understanding of fundamental client management techniques including determining eligibility, assessing needs, identifying resources, making referrals, and conducting follow-ups.
English fluency required. Fluency in one of the following languages is preferred: Dari, Pashto, Spanish, Swahili, or French.
Attendance : Must maintain regular and acceptable attendance at such level as is determined in the employer's sole discretion.
License : Driver's License with clear record.
Vehicle : Must have daily use of a vehicle without prior notice.
Other :
Hybrid
- The Reception and Placement Case Manager must be able to work from home in a virtual capacity and go into the office. The candidate must be 21 years or older. Must be available and willing to travel to various locations and with such frequency as the business need dictates. Operational needs may require occasional evenings or weekend supervision. Must not pose a direct threat or significant risk of substantial harm to the safety or health of himself/herself or others.
#J-18808-Ljbffr