Fair Haven Community Health Care
Call Center Representative
Fair Haven Community Health Care, New Haven, Connecticut, us, 06540
Fair Haven Community Health Care
FHCHC is a forward-thinking, dynamic, and exciting community health center that
provides care for multiple generations at over 143,000 office visits in 21 locations.Overseen by a Board of Directors, the majority of whom are patients themselves, we are proud to offer a wide range of primary and specialty care services, as well as evidence-based patient programs to educate patients in healthy lifestyle choices. As we grow and are able to bring high-quality health care to more areas that need access, we continue to put our patients first in everything we do.
The mission of FHCHC is “ To improve the health and social well-being of the communities we serve through equitable, high quality, patient-centered care that is culturally responsive .” For 53 years, we have been a health care leader in our community focused on providing excellent, affordable primary care to all patients, regardless of insurance status or ability to pay. Fair Haven is proud to have a motivated team of professionals who are constantly seeking ways to enhance and improve the health and well-being of all patients. We believe that everyone should have access to high-quality medical and dental care, regardless of ability to pay. Job purpose The Call Center Representative works closely with patients and clinical professionals while utilizing excellent customer service skills, accurate data entry while professionally managing a high volume of incoming calls in a call center environment. Schedules patient appointments and perform tasks in medical records. Duties and responsibilities The Call Center Representative will effectively triage calls and accurately schedule all new and existing patients with appropriate provider. Typical duties include but are not limited to: Schedule, utilize triage referral guidelines and script usage to assist patients who call into the call center Answer multi-line telephone system, screen and direct telephone calls to the appropriate person in an efficient manner while utilizing appropriate paging system Accurately acquire, confirm and input demographic and insurance information for all patients. Perform other related duties as assigned. Qualifications High
School
diploma,
or
GED
is
required.
An
Associate’s
degree
is
highly
preferred.
Minimum
of one
to
two
year
relevant
work
experience
in a
high
volume
medical
call
center
highly
preferred.
The
Call
Center
Representative
is
the
first
point
of
contact
for
our
organization;
must
be
compassionate,
highly
motivated,
organized
individual.
Electronic
appointment
scheduling
and
data
entry
experience
required.
Exceptional
phone
etiquette
incorporating
strong
communication,
interpersonal
and
customer
service
skills
a
necessity.
Strong
critical
thinking
and
problem
solving
skills
with the
ability
to
work as a member
of the
team
to
serve
patients
is
a
must.
Bi-lingual in
English
and
Spanish
is
required. Physical
Requirements/Work
Environment Variable
8
hr.
shifts
between 7am-8pm,
including weekends
as
needed Minimal
physical
effort Must
be
able
to
operate
computer
and telephone
continuously District
travel
as
necessary American with Disabilities Requirements: External and internal applicants, as well as position incumbents who become disabled, must be able to perform the essential job specific functions (listed within each job specific responsibility) either unaided or with the assistance of a reasonable accommodation to be determined by the organization on a case by case basis. Fair Haven Community Health Care is an Equal Opportunity Employer. FHCHC does not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status or any other basis covered by appropriate law. All employment is decided on the basis of qualifications, merit, and business need.
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provides care for multiple generations at over 143,000 office visits in 21 locations.Overseen by a Board of Directors, the majority of whom are patients themselves, we are proud to offer a wide range of primary and specialty care services, as well as evidence-based patient programs to educate patients in healthy lifestyle choices. As we grow and are able to bring high-quality health care to more areas that need access, we continue to put our patients first in everything we do.
The mission of FHCHC is “ To improve the health and social well-being of the communities we serve through equitable, high quality, patient-centered care that is culturally responsive .” For 53 years, we have been a health care leader in our community focused on providing excellent, affordable primary care to all patients, regardless of insurance status or ability to pay. Fair Haven is proud to have a motivated team of professionals who are constantly seeking ways to enhance and improve the health and well-being of all patients. We believe that everyone should have access to high-quality medical and dental care, regardless of ability to pay. Job purpose The Call Center Representative works closely with patients and clinical professionals while utilizing excellent customer service skills, accurate data entry while professionally managing a high volume of incoming calls in a call center environment. Schedules patient appointments and perform tasks in medical records. Duties and responsibilities The Call Center Representative will effectively triage calls and accurately schedule all new and existing patients with appropriate provider. Typical duties include but are not limited to: Schedule, utilize triage referral guidelines and script usage to assist patients who call into the call center Answer multi-line telephone system, screen and direct telephone calls to the appropriate person in an efficient manner while utilizing appropriate paging system Accurately acquire, confirm and input demographic and insurance information for all patients. Perform other related duties as assigned. Qualifications High
School
diploma,
or
GED
is
required.
An
Associate’s
degree
is
highly
preferred.
Minimum
of one
to
two
year
relevant
work
experience
in a
high
volume
medical
call
center
highly
preferred.
The
Call
Center
Representative
is
the
first
point
of
contact
for
our
organization;
must
be
compassionate,
highly
motivated,
organized
individual.
Electronic
appointment
scheduling
and
data
entry
experience
required.
Exceptional
phone
etiquette
incorporating
strong
communication,
interpersonal
and
customer
service
skills
a
necessity.
Strong
critical
thinking
and
problem
solving
skills
with the
ability
to
work as a member
of the
team
to
serve
patients
is
a
must.
Bi-lingual in
English
and
Spanish
is
required. Physical
Requirements/Work
Environment Variable
8
hr.
shifts
between 7am-8pm,
including weekends
as
needed Minimal
physical
effort Must
be
able
to
operate
computer
and telephone
continuously District
travel
as
necessary American with Disabilities Requirements: External and internal applicants, as well as position incumbents who become disabled, must be able to perform the essential job specific functions (listed within each job specific responsibility) either unaided or with the assistance of a reasonable accommodation to be determined by the organization on a case by case basis. Fair Haven Community Health Care is an Equal Opportunity Employer. FHCHC does not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status or any other basis covered by appropriate law. All employment is decided on the basis of qualifications, merit, and business need.
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