Axiom Technologies
Desktop Support Engineer (Freelancer) Denver – Colorado – USA
Axiom Technologies, Denver, Colorado, United States, 80285
Axiom Technologies
is a Global IT Services partner supporting medium to large-scale enterprises. Please visit our website for more information about what we do at www.axiomtechnologies.com We are looking for a capable resource to coordinate ranging from simple activities to more complex plans. This role will provide onsite/ on-call assistance to end-users within the organisation’s desktop computing environment in a timely and accurate fashion to ensure optimal service delivery. Key Responsibilities: Technical Support: Provide on-site and remote support for desktops, laptops, printers, mobile devices, and related hardware/software. Troubleshoot and resolve issues related to Windows, macOS, Office 365, networking, VPN, and other business-critical applications. Assist with system setups, hardware deployment, and software installations. Perform password resets, account unlocks, and basic user account administration. Maintain documentation of technical procedures and known issues. Dispatch & Coordination: Monitor incoming support tickets and assign them based on priority, issue type, location, and technician availability. Act as the central coordinator for all Desktop Support operations—ensuring efficient resource allocation. Follow up on open tickets to ensure resolution and customer satisfaction. Escalate complex or high-priority issues to senior engineers or other IT teams as needed. Track SLA compliance and keep stakeholders informed of ticket status and updates. Create shift handover reports and maintain accurate logs of ongoing issues. Requirements: Education & Experience: Associate or Bachelor’s degree in Information Technology, Computer Science, or related field preferred. 1-2 years of hands-on experience in a desktop support or helpdesk environment. Experience with dispatching or coordinating IT support is a strong plus. Technical Skills: Proficiency in supporting Windows and Mac OS environments. Familiarity with Microsoft Active Directory, Exchange, and Office 365. Experience with ITSM tools (e.g., ServiceNow, Jira, Remedy, Zendesk). Understanding of networking basics (TCP/IP, DNS, DHCP, VPN). Preferred Certifications: CompTIA A+, Network+, or Security+ Microsoft Certified: Modern Desktop Administrator Associate ITIL Foundation (for process-oriented environments) What next? If you are looking for that next challenge in your career and wish to apply for this role, please forward your resume to careers.us@axiomtechnologies.com. Job Features
Job Category
Technical Apply For This Job
Name * Email * A valid email address is required. Phone * United States +1 United Kingdom +44 American Samoa +1 Antigua and Barbuda +1 Argentina +54 Aruba +297 Australia +61 Belize +501 Bermuda +1 Bolivia +591 British Indian Ocean Territory +246 British Virgin Islands +1 Burkina Faso +226 Cameroon (Cameroun) +237 Canada +1 Caribbean Netherlands +599 Chad (Tchad) +235 Chile +56 Christmas Island +61 Colombia +57 Cook Islands +682 Costa Rica +506 Cuba +53 Djibouti +253 Dominica +1 Eritrea +291 Estonia (Eesti) +372 Ethiopia +251 Falkland Islands (Islas Malvinas) +500 Finland (Suomi) +358 France +33 Gabon +241 Grenada +1 Guadeloupe +590 Guam +1 Guatemala +502 Guernsey +44 Honduras +504 Iceland (Ísland) +354 Ireland +353 Isle of Man +44 Italy (Italia) +39 Jamaica +1 Jersey +44 Kiribati +686 Malaysia +60 Mali +223 Marshall Islands +692 Mauritius (Moris) +230 Mayotte +262 Montserrat +1 Nauru +674 Netherlands (Nederland) +31 Niue +683 Norfolk Island +672 Northern Mariana Islands +1 Norway (Norge) +47 Paraguay +595 Philippines +63 Poland (Polska) +48 Portugal +351 Saint Helena +290 Saint Kitts and Nevis +1 Saint Lucia +1 Saint Vincent and the Grenadines +1 Samoa +685 San Marino +378 Solomon Islands +677 South Africa +27 Svalbard and Jan Mayen +47 Togo +228 Tonga +676 Turkmenistan +993 Turks and Caicos Islands +1 U.S. Virgin Islands +1 Uganda +256 United Kingdom +44 United States +1 Uruguay +598 Vanuatu +678 Wallis and Futuna (Wallis-et-Futuna) +681 Åland Islands +358 United States +1 United Kingdom +44 Afghanistan (افغانستان) +93 Albania (Shqipëri) +355 Algeria (الجزائر) +213 American Samoa +1 Andorra +376 Angola +244 Anguilla +1 Antigua and Barbuda +1 Argentina +54 Armenia (Հայաստան) +374 Aruba +297 Australia +61 Austria (Österreich) +43 Azerbaijan (Azərbaycan) +994 Bahamas +1 Bahrain (البحرين) +973 Bangladesh (বাংলাদেশ) +880 Barbados +1 Belarus (Беларусь) +375 Belgium (België) +32 Belize +501 Benin (Bénin) +229 Bermuda +1 Bhutan (འབྲུག) +975 Bolivia +591 Bosnia and Herzegovina (Босна и Херцеговина) +387 Botswana +267 Brazil (Brasil) +55 British Indian Ocean Territory +246 British Virgin Islands +1 Brunei +673 Bulgaria (България) +359 Burkina Faso +226 Burundi (Uburundi) +257 Cambodia (កម្ពុជា) +855 Cameroon (Cameroun) +237 Canada +1 Cape Verde (Kabu Verdi) +238 Caribbean Netherlands +599 Cayman Islands +1 Central African Republic (République centrafricaine) +236 Chad (Tchad) +235 Chile +56 China (中国) +86 Christmas Island +61 Cocos (Keeling) Islands +61 Colombia +57 Comoros (جزر القمر) +269 Congo (DRC) (Jamhuri ya Kidemokrasia ya Kongo) +243 Congo (Republic) (Congo-Brazzaville) +242 Cook Islands +682 Costa Rica +506 Côte d’Ivoire +225 Croatia (Hrvatska) +385 Cuba +53 Curaçao +599 Cyprus (Κύπρος) +357 Czech Republic (Česká republika) +420 Denmark (Danmark) +45 Djibouti +253 Dominica +1 Dominican Republic (República Dominicana) +1 Ecuador +593 Egypt (مصر) +20 El Salvador +503 Equatorial Guinea (Guinea Ecuatorial) +240 Eritrea +291 Estonia (Eesti) +372 Ethiopia +251 Falkland Islands (Islas Malvinas) +500 Faroe Islands (Føroyar) +298 Fiji +679 Finland (Suomi) +358 France +33 French Guiana (Guyane française) +594 French Polynesia (Polynésie française) +689 Gabon +241 Gambia +220 Georgia (საქართველო) +995 Germany (Deutschland) +49 Ghana (Gaana) +233 Gibraltar +350 Greece (Ελλάδα) +30 Greenland (Kalaallit Nunaat) +299 Grenada +1 Guadeloupe +590 Guam +1 Guatemala +502 Guernsey +44 Guinea (Guinée) +224 Guinea-Bissau (Guiné Bissau) +245 Guyana +592 Haiti +509 Honduras +504 Hong Kong (香港) +852 Hungary (Magyarország) +36 Iceland (Ísland) +354 India (भारत) +91 Indonesia +62 Iran (ایران) +98 Iraq (العراق) +964 Ireland +353 Isle of Man +44 Israel (ישראל) +972 Italy (Italia) +39 Jamaica +1 Japan (日本) +81 Jersey +44 Jordan (الأردن) +962 Kazakhstan (Казахстан) +7 Kenya +254 Kiribati +686 Kosovo +383 Kuwait (الكويت) +965 Kyrgyzstan (Кыргызстан) +996 Laos (ລາວ) +856 Latvia (Latvija) +371 Lebanon (لبنان) +961 Lesotho +266 Liberia +231 Libya (ليبيا) +218 Liechtenstein +423 Lithuania (Lietuva) +370 Luxembourg +352 Macau (澳門) +853 Macedonia (FYROM) (Македонија) +389 Madagascar (Madagasikara) +261 Malawi +265 Malaysia +60 Maldives +960 Mali +223 Malta +356 Marshall Islands +692 Martinique +596 Mauritania (موريتانيا) +222 Mauritius (Moris) +230 Mayotte +262 Mexico (México) +52 Micronesia +691 Moldova (Republica Moldova) +373 Monaco +377 Mongolia (Монгол) +976 Montenegro (Crna Gora) +382 Montserrat +1 Morocco (المغرب) +212 Mozambique (Moçambique) +258 Myanmar (Burma) (မြန်မာ) +95 Namibia (Namibië) +264 Nauru +674 Nepal (नेपाल) +977 Netherlands (Nederland) +31 New Caledonia (Nouvelle-Calédonie) +687 New Zealand +64 Nicaragua +505 Niger (Nijar) +227 Nigeria +234 Niue +683 Norfolk Island +672 North Korea (조선 민주주의 인민 공화국) +850 Northern Mariana Islands +1 Norway (Norge) +47 Oman (عُمان) +968 Pakistan (پاکستان) +92 Palau +680 Palestine (فلسطين) +970 Panama (Panamá) +507 Papua New Guinea +675 Paraguay +595 Peru (Perú) +51 Philippines +63 Poland (Polska) +48 Portugal +351 Puerto Rico +1 Qatar (قطر) +974 Réunion (La Réunion) +262 Romania (România) +40 Russia (Россия) +7 Rwanda +250 Saint Barthélemy +590 Saint Helena +290 Saint Kitts and Nevis +1 Saint Lucia +1 Saint Martin (Saint-Martin (partie française)) +590 Saint Pierre and Miquelon (Saint-Pierre-et-Miquelon) +508 Saint Vincent and the Grenadines +1 Samoa +685 San Marino +378 São Tomé and Príncipe (São Tomé e Príncipe) +239 Saudi Arabia (المملكة العربية السعودية) +966 Senegal (Sénégal) +221 Serbia (Србија) +381 Seychelles +248 Sierra Leone +232 Singapore +65 Sint Maarten +1 Slovakia (Slovensko) +421 Slovenia (Slovenija) +386 Solomon Islands +677 Somalia (Soomaaliya) +252 South Africa +27 South Korea (대한민국) +82 South Sudan (جنوب السودان) +211 Spain (España) +34 Sri Lanka (ශ්රී ලංකාව) +94 Sudan (السودان) +249 Suriname +597 Svalbard and Jan Mayen +47 Swaziland +268 Sweden (Sverige) +46 Switzerland (Schweiz) +41 Syria (سوريا) +963 Taiwan (台灣) +886 Tajikistan +992 Tanzania +255 Thailand (ไทย) +66 Timor-Leste +670 Togo +228 Tokelau +690 Tonga +676 Trinidad and Tobago +1 Tunisia (تونس) +216 Turkey (Türkiye) +90 Turkmenistan +993 Turks and Caicos Islands +1 Tuvalu +688 U.S. Virgin Islands +1 Uganda +256 Ukraine (Україна) +380 United Arab Emirates (الإمارات العربية المتحدة) +971 United Kingdom +44 United States +1 Uruguay +598 Uzbekistan (Oʻzbekiston) +998 Vanuatu +678 Vatican City (Città del Vaticano) +39 Venezuela +58 Vietnam (Việt Nam) +84 Wallis and Futuna (Wallis-et-Futuna) +681 Western Sahara (الصحراء الغربية) +212 Yemen (اليمن) +967 Zambia +260 Zimbabwe +263 Åland Islands +358 A valid phone number is required. Years of Experience * Axiom Technologies selection process includes Background Verification Checks. Do you comply and agree to proceed with them? *
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is a Global IT Services partner supporting medium to large-scale enterprises. Please visit our website for more information about what we do at www.axiomtechnologies.com We are looking for a capable resource to coordinate ranging from simple activities to more complex plans. This role will provide onsite/ on-call assistance to end-users within the organisation’s desktop computing environment in a timely and accurate fashion to ensure optimal service delivery. Key Responsibilities: Technical Support: Provide on-site and remote support for desktops, laptops, printers, mobile devices, and related hardware/software. Troubleshoot and resolve issues related to Windows, macOS, Office 365, networking, VPN, and other business-critical applications. Assist with system setups, hardware deployment, and software installations. Perform password resets, account unlocks, and basic user account administration. Maintain documentation of technical procedures and known issues. Dispatch & Coordination: Monitor incoming support tickets and assign them based on priority, issue type, location, and technician availability. Act as the central coordinator for all Desktop Support operations—ensuring efficient resource allocation. Follow up on open tickets to ensure resolution and customer satisfaction. Escalate complex or high-priority issues to senior engineers or other IT teams as needed. Track SLA compliance and keep stakeholders informed of ticket status and updates. Create shift handover reports and maintain accurate logs of ongoing issues. Requirements: Education & Experience: Associate or Bachelor’s degree in Information Technology, Computer Science, or related field preferred. 1-2 years of hands-on experience in a desktop support or helpdesk environment. Experience with dispatching or coordinating IT support is a strong plus. Technical Skills: Proficiency in supporting Windows and Mac OS environments. Familiarity with Microsoft Active Directory, Exchange, and Office 365. Experience with ITSM tools (e.g., ServiceNow, Jira, Remedy, Zendesk). Understanding of networking basics (TCP/IP, DNS, DHCP, VPN). Preferred Certifications: CompTIA A+, Network+, or Security+ Microsoft Certified: Modern Desktop Administrator Associate ITIL Foundation (for process-oriented environments) What next? If you are looking for that next challenge in your career and wish to apply for this role, please forward your resume to careers.us@axiomtechnologies.com. Job Features
Job Category
Technical Apply For This Job
Name * Email * A valid email address is required. Phone * United States +1 United Kingdom +44 American Samoa +1 Antigua and Barbuda +1 Argentina +54 Aruba +297 Australia +61 Belize +501 Bermuda +1 Bolivia +591 British Indian Ocean Territory +246 British Virgin Islands +1 Burkina Faso +226 Cameroon (Cameroun) +237 Canada +1 Caribbean Netherlands +599 Chad (Tchad) +235 Chile +56 Christmas Island +61 Colombia +57 Cook Islands +682 Costa Rica +506 Cuba +53 Djibouti +253 Dominica +1 Eritrea +291 Estonia (Eesti) +372 Ethiopia +251 Falkland Islands (Islas Malvinas) +500 Finland (Suomi) +358 France +33 Gabon +241 Grenada +1 Guadeloupe +590 Guam +1 Guatemala +502 Guernsey +44 Honduras +504 Iceland (Ísland) +354 Ireland +353 Isle of Man +44 Italy (Italia) +39 Jamaica +1 Jersey +44 Kiribati +686 Malaysia +60 Mali +223 Marshall Islands +692 Mauritius (Moris) +230 Mayotte +262 Montserrat +1 Nauru +674 Netherlands (Nederland) +31 Niue +683 Norfolk Island +672 Northern Mariana Islands +1 Norway (Norge) +47 Paraguay +595 Philippines +63 Poland (Polska) +48 Portugal +351 Saint Helena +290 Saint Kitts and Nevis +1 Saint Lucia +1 Saint Vincent and the Grenadines +1 Samoa +685 San Marino +378 Solomon Islands +677 South Africa +27 Svalbard and Jan Mayen +47 Togo +228 Tonga +676 Turkmenistan +993 Turks and Caicos Islands +1 U.S. Virgin Islands +1 Uganda +256 United Kingdom +44 United States +1 Uruguay +598 Vanuatu +678 Wallis and Futuna (Wallis-et-Futuna) +681 Åland Islands +358 United States +1 United Kingdom +44 Afghanistan (افغانستان) +93 Albania (Shqipëri) +355 Algeria (الجزائر) +213 American Samoa +1 Andorra +376 Angola +244 Anguilla +1 Antigua and Barbuda +1 Argentina +54 Armenia (Հայաստան) +374 Aruba +297 Australia +61 Austria (Österreich) +43 Azerbaijan (Azərbaycan) +994 Bahamas +1 Bahrain (البحرين) +973 Bangladesh (বাংলাদেশ) +880 Barbados +1 Belarus (Беларусь) +375 Belgium (België) +32 Belize +501 Benin (Bénin) +229 Bermuda +1 Bhutan (འབྲུག) +975 Bolivia +591 Bosnia and Herzegovina (Босна и Херцеговина) +387 Botswana +267 Brazil (Brasil) +55 British Indian Ocean Territory +246 British Virgin Islands +1 Brunei +673 Bulgaria (България) +359 Burkina Faso +226 Burundi (Uburundi) +257 Cambodia (កម្ពុជា) +855 Cameroon (Cameroun) +237 Canada +1 Cape Verde (Kabu Verdi) +238 Caribbean Netherlands +599 Cayman Islands +1 Central African Republic (République centrafricaine) +236 Chad (Tchad) +235 Chile +56 China (中国) +86 Christmas Island +61 Cocos (Keeling) Islands +61 Colombia +57 Comoros (جزر القمر) +269 Congo (DRC) (Jamhuri ya Kidemokrasia ya Kongo) +243 Congo (Republic) (Congo-Brazzaville) +242 Cook Islands +682 Costa Rica +506 Côte d’Ivoire +225 Croatia (Hrvatska) +385 Cuba +53 Curaçao +599 Cyprus (Κύπρος) +357 Czech Republic (Česká republika) +420 Denmark (Danmark) +45 Djibouti +253 Dominica +1 Dominican Republic (República Dominicana) +1 Ecuador +593 Egypt (مصر) +20 El Salvador +503 Equatorial Guinea (Guinea Ecuatorial) +240 Eritrea +291 Estonia (Eesti) +372 Ethiopia +251 Falkland Islands (Islas Malvinas) +500 Faroe Islands (Føroyar) +298 Fiji +679 Finland (Suomi) +358 France +33 French Guiana (Guyane française) +594 French Polynesia (Polynésie française) +689 Gabon +241 Gambia +220 Georgia (საქართველო) +995 Germany (Deutschland) +49 Ghana (Gaana) +233 Gibraltar +350 Greece (Ελλάδα) +30 Greenland (Kalaallit Nunaat) +299 Grenada +1 Guadeloupe +590 Guam +1 Guatemala +502 Guernsey +44 Guinea (Guinée) +224 Guinea-Bissau (Guiné Bissau) +245 Guyana +592 Haiti +509 Honduras +504 Hong Kong (香港) +852 Hungary (Magyarország) +36 Iceland (Ísland) +354 India (भारत) +91 Indonesia +62 Iran (ایران) +98 Iraq (العراق) +964 Ireland +353 Isle of Man +44 Israel (ישראל) +972 Italy (Italia) +39 Jamaica +1 Japan (日本) +81 Jersey +44 Jordan (الأردن) +962 Kazakhstan (Казахстан) +7 Kenya +254 Kiribati +686 Kosovo +383 Kuwait (الكويت) +965 Kyrgyzstan (Кыргызстан) +996 Laos (ລາວ) +856 Latvia (Latvija) +371 Lebanon (لبنان) +961 Lesotho +266 Liberia +231 Libya (ليبيا) +218 Liechtenstein +423 Lithuania (Lietuva) +370 Luxembourg +352 Macau (澳門) +853 Macedonia (FYROM) (Македонија) +389 Madagascar (Madagasikara) +261 Malawi +265 Malaysia +60 Maldives +960 Mali +223 Malta +356 Marshall Islands +692 Martinique +596 Mauritania (موريتانيا) +222 Mauritius (Moris) +230 Mayotte +262 Mexico (México) +52 Micronesia +691 Moldova (Republica Moldova) +373 Monaco +377 Mongolia (Монгол) +976 Montenegro (Crna Gora) +382 Montserrat +1 Morocco (المغرب) +212 Mozambique (Moçambique) +258 Myanmar (Burma) (မြန်မာ) +95 Namibia (Namibië) +264 Nauru +674 Nepal (नेपाल) +977 Netherlands (Nederland) +31 New Caledonia (Nouvelle-Calédonie) +687 New Zealand +64 Nicaragua +505 Niger (Nijar) +227 Nigeria +234 Niue +683 Norfolk Island +672 North Korea (조선 민주주의 인민 공화국) +850 Northern Mariana Islands +1 Norway (Norge) +47 Oman (عُمان) +968 Pakistan (پاکستان) +92 Palau +680 Palestine (فلسطين) +970 Panama (Panamá) +507 Papua New Guinea +675 Paraguay +595 Peru (Perú) +51 Philippines +63 Poland (Polska) +48 Portugal +351 Puerto Rico +1 Qatar (قطر) +974 Réunion (La Réunion) +262 Romania (România) +40 Russia (Россия) +7 Rwanda +250 Saint Barthélemy +590 Saint Helena +290 Saint Kitts and Nevis +1 Saint Lucia +1 Saint Martin (Saint-Martin (partie française)) +590 Saint Pierre and Miquelon (Saint-Pierre-et-Miquelon) +508 Saint Vincent and the Grenadines +1 Samoa +685 San Marino +378 São Tomé and Príncipe (São Tomé e Príncipe) +239 Saudi Arabia (المملكة العربية السعودية) +966 Senegal (Sénégal) +221 Serbia (Србија) +381 Seychelles +248 Sierra Leone +232 Singapore +65 Sint Maarten +1 Slovakia (Slovensko) +421 Slovenia (Slovenija) +386 Solomon Islands +677 Somalia (Soomaaliya) +252 South Africa +27 South Korea (대한민국) +82 South Sudan (جنوب السودان) +211 Spain (España) +34 Sri Lanka (ශ්රී ලංකාව) +94 Sudan (السودان) +249 Suriname +597 Svalbard and Jan Mayen +47 Swaziland +268 Sweden (Sverige) +46 Switzerland (Schweiz) +41 Syria (سوريا) +963 Taiwan (台灣) +886 Tajikistan +992 Tanzania +255 Thailand (ไทย) +66 Timor-Leste +670 Togo +228 Tokelau +690 Tonga +676 Trinidad and Tobago +1 Tunisia (تونس) +216 Turkey (Türkiye) +90 Turkmenistan +993 Turks and Caicos Islands +1 Tuvalu +688 U.S. Virgin Islands +1 Uganda +256 Ukraine (Україна) +380 United Arab Emirates (الإمارات العربية المتحدة) +971 United Kingdom +44 United States +1 Uruguay +598 Uzbekistan (Oʻzbekiston) +998 Vanuatu +678 Vatican City (Città del Vaticano) +39 Venezuela +58 Vietnam (Việt Nam) +84 Wallis and Futuna (Wallis-et-Futuna) +681 Western Sahara (الصحراء الغربية) +212 Yemen (اليمن) +967 Zambia +260 Zimbabwe +263 Åland Islands +358 A valid phone number is required. Years of Experience * Axiom Technologies selection process includes Background Verification Checks. Do you comply and agree to proceed with them? *
#J-18808-Ljbffr