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About the Salesforce Certified Education Cloud Consultant Exam
The Salesforce Education Cloud Consultant credential is designed for consultants who have experience implementing Salesforce Education Cloud solutions in a customer-facing role. Content: 60 scored, multiple-choice/multiple-select questions and up to 5 non-scored questions Time allotted to complete the exam: 105 minutes Passing score: 67% (41 out of 60 questions) Registration fee: USD 200, plus applicable taxes as required per local law Retake fee: USD 100, plus applicable taxes as required per local law Domain Expertise: 18% (11 Questions)
Determine the solution set that satisfies customer requirements (marketing and engagement, recruitment and admissions, student experience, and advancement and alumni relations). Explain the Education Cloud solution for K-12 customers. Education Cloud Configuration: 22% (13 Questions)
Discuss the capabilities and considerations of Education Cloud, including compatibility with other Salesforce products and features. Install and configure Education Cloud. Implementation Strategies and Best Practices: 18% (11 Questions)
Facilitate a successful implementation (plan, gather requirements, design, build, test, document, deploy, and optimize). Illustrate governance, change management, staffing, implementation strategies, deployment considerations, and adoption best practices including community resources for long-term solution success. Solution Design: 19% (11 Questions)
Evaluate the similarities, differences, and relationships between Education Cloud account model considerations and standard Salesforce Account-Contact data models. Design an appropriate and scalable solution for education customers. Locate community and open-source solutions and resources. Decide when to use Education Cloud, other Salesforce solutions, community open source solutions, and third-party applications. Integration and Data Management: 16% (10 Questions)
Evaluate integration considerations for connecting systems in an Education Cloud implementation. Analytics: 7% (4 Questions)
Distinguish between reporting solutions in Education Cloud. Demonstrate when a data analytics solution is appropriate. Salesforce Certified Education Cloud Consultant Certification Exam Trailmix
5.1 Domain Expertise: 18%
Education Cloud: Set of solutions and products to empower education institutions with the technology needed to manage the entire K-20 student lifecycle Admissions Connect is a recruiting and admissions tool that streamlines application review, drives applicant engagement and facilitates collaboration across team Both Pardot and Marketing Cloud can be used for
Email Campaigns Landing Pages Basic Forms
Pardot vs Marketing Cloud Pardot Marketing Cloud Lead Scoring & Distribution Overall Brand Journeys & Messaging Lead Scoring Transactional messages Lead Distribution Promotional Messages Sales Alert Web Behavior Tracking Social Ads Pardot Marketing Cloud Lead Scoring & Distribution Overall Brand Journeys & Messaging Lead Scoring Transactional messages Lead Distribution Promotional Messages Sales Alert Web Behavior Tracking Sales Cloud Feature Mobile Social Listening Social Ads Pardot vs Marketing Cloud Salesforce Engage (a Pardot add-on) is designed to align sales and marketing teams Key Features of Salesforce Engage
Engage Campaigns:
Launch 1:1 or 1:many campaigns directly from Salesforce using marketing-approved content Engage Alerts:
View real-time prospect activity in a card-based column view Engage Reports:
Analyze lead/contact interactions with Engage Campaigns Engage for Gmail and Outlook:
Send trackable emails directly from Gmail and Outlook
K-12 Architecture Kit is a single architecture for schools to collaborate around 360-degree views of students’ needs Education Data Architecture (EDA) is a data architecture designed for educational institutions Standard Objects
Account Contact Lead Case
Key EDA Objects Object Description Address Address information for an Account or Contact. Allows for multiple and seasonal addresses Application Track information about a prospective student’s application to your institution, from submittal through decision Test An instance of a student taking a test Test Score The score on a section of a specific test or a composite score Term A period of the academic year when your institution is in session Course Academic course offered by a Department or School Course Offering Joins a Course and a Term to store information about a specific occurrence of a Course Course Connection Connection between a Contact (student or faculty) and a Course Offering Program Enrollments Track a contact’s connection to an academic program Time Block The specific Time Block associated with this Course Offering Term Grade Stores student grades for a specific grading period Behavior Involvement Stores information about the people involved in a Case that represents a behavior event Behavior Response Stores information about the response to a behavior event Program Plan Links Courses to an Academic Program Attendance Event Stores information about a student’s attendance Relationships The relationship between two Contacts Affiliations The relationship between a Contact and an Organization Attribute A characteristic of or a credential held by the associated Contact Trigger Handler Stores which classes to run in response to DML Object Description Address Address information for an Account or Contact... Household Account – Multiple Contacts per Account Relationship – Reciprocal Method setting
List Value Inversion
Table-Driven Trigger Management (TDTM) The EDA Readiness Initiative on AppExchange
Self-certification criteria for EDA Ready
The Salesforce.org Open Source Commons Program Salesforce.org Success Services The Salesforce Pro Bono Program Recommended Data Import sequence Data import steps including School Information, Curriculum Information, Student Information, Suspect (Prospect/Lead) Salesforce.org Elevate and Elevate Giving Pages Accounting Subledger and related concepts 5.3 Implementation Strategies and Best Practices: 18%
Phased approach to implementation Focus on your data 5 Reasons Why You Need Good Governance Compliance Cost Saving Delivery Innovation Relationships Governance operating models
Centralized Decentralized Hybrid
Application Lifecycle Management
Plan Release Develop Test Build Release Test Release Release
Change Set Development Model Org Development Model Package Development Model Notes on Salesforce.org release schedules Advisor Link is now Student Success Hub for Higher Education Student Success Hub is a managed package built on EDA to support the whole student Student Portal requires a Customer Community Plus license Latest version of EDA for higher ed or K-12 Architecture Kit Full access to standard objects and Lightning Experience Community licenses and enterprise edition considerations Success Teams and Early alerts for student support Pathways is a degree planning tool 5.5 Integration and Data Management: 16%
Three types of Data Skew
Account Data Skew Ownership Skew Lookup Skew
Bulk Queries limitations Truncating a custom object Data management steps and optimization Results are pushed to the users for review Users pull results to answer questions An overview of key Salesforce Flow enhancements and newly introduced features in the Spring ’25 Release. Salesforce will offer its AI courses and AI certifications free of charge to anyone through the end of 2025.
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The Salesforce Education Cloud Consultant credential is designed for consultants who have experience implementing Salesforce Education Cloud solutions in a customer-facing role. Content: 60 scored, multiple-choice/multiple-select questions and up to 5 non-scored questions Time allotted to complete the exam: 105 minutes Passing score: 67% (41 out of 60 questions) Registration fee: USD 200, plus applicable taxes as required per local law Retake fee: USD 100, plus applicable taxes as required per local law Domain Expertise: 18% (11 Questions)
Determine the solution set that satisfies customer requirements (marketing and engagement, recruitment and admissions, student experience, and advancement and alumni relations). Explain the Education Cloud solution for K-12 customers. Education Cloud Configuration: 22% (13 Questions)
Discuss the capabilities and considerations of Education Cloud, including compatibility with other Salesforce products and features. Install and configure Education Cloud. Implementation Strategies and Best Practices: 18% (11 Questions)
Facilitate a successful implementation (plan, gather requirements, design, build, test, document, deploy, and optimize). Illustrate governance, change management, staffing, implementation strategies, deployment considerations, and adoption best practices including community resources for long-term solution success. Solution Design: 19% (11 Questions)
Evaluate the similarities, differences, and relationships between Education Cloud account model considerations and standard Salesforce Account-Contact data models. Design an appropriate and scalable solution for education customers. Locate community and open-source solutions and resources. Decide when to use Education Cloud, other Salesforce solutions, community open source solutions, and third-party applications. Integration and Data Management: 16% (10 Questions)
Evaluate integration considerations for connecting systems in an Education Cloud implementation. Analytics: 7% (4 Questions)
Distinguish between reporting solutions in Education Cloud. Demonstrate when a data analytics solution is appropriate. Salesforce Certified Education Cloud Consultant Certification Exam Trailmix
5.1 Domain Expertise: 18%
Education Cloud: Set of solutions and products to empower education institutions with the technology needed to manage the entire K-20 student lifecycle Admissions Connect is a recruiting and admissions tool that streamlines application review, drives applicant engagement and facilitates collaboration across team Both Pardot and Marketing Cloud can be used for
Email Campaigns Landing Pages Basic Forms
Pardot vs Marketing Cloud Pardot Marketing Cloud Lead Scoring & Distribution Overall Brand Journeys & Messaging Lead Scoring Transactional messages Lead Distribution Promotional Messages Sales Alert Web Behavior Tracking Social Ads Pardot Marketing Cloud Lead Scoring & Distribution Overall Brand Journeys & Messaging Lead Scoring Transactional messages Lead Distribution Promotional Messages Sales Alert Web Behavior Tracking Sales Cloud Feature Mobile Social Listening Social Ads Pardot vs Marketing Cloud Salesforce Engage (a Pardot add-on) is designed to align sales and marketing teams Key Features of Salesforce Engage
Engage Campaigns:
Launch 1:1 or 1:many campaigns directly from Salesforce using marketing-approved content Engage Alerts:
View real-time prospect activity in a card-based column view Engage Reports:
Analyze lead/contact interactions with Engage Campaigns Engage for Gmail and Outlook:
Send trackable emails directly from Gmail and Outlook
K-12 Architecture Kit is a single architecture for schools to collaborate around 360-degree views of students’ needs Education Data Architecture (EDA) is a data architecture designed for educational institutions Standard Objects
Account Contact Lead Case
Key EDA Objects Object Description Address Address information for an Account or Contact. Allows for multiple and seasonal addresses Application Track information about a prospective student’s application to your institution, from submittal through decision Test An instance of a student taking a test Test Score The score on a section of a specific test or a composite score Term A period of the academic year when your institution is in session Course Academic course offered by a Department or School Course Offering Joins a Course and a Term to store information about a specific occurrence of a Course Course Connection Connection between a Contact (student or faculty) and a Course Offering Program Enrollments Track a contact’s connection to an academic program Time Block The specific Time Block associated with this Course Offering Term Grade Stores student grades for a specific grading period Behavior Involvement Stores information about the people involved in a Case that represents a behavior event Behavior Response Stores information about the response to a behavior event Program Plan Links Courses to an Academic Program Attendance Event Stores information about a student’s attendance Relationships The relationship between two Contacts Affiliations The relationship between a Contact and an Organization Attribute A characteristic of or a credential held by the associated Contact Trigger Handler Stores which classes to run in response to DML Object Description Address Address information for an Account or Contact... Household Account – Multiple Contacts per Account Relationship – Reciprocal Method setting
List Value Inversion
Table-Driven Trigger Management (TDTM) The EDA Readiness Initiative on AppExchange
Self-certification criteria for EDA Ready
The Salesforce.org Open Source Commons Program Salesforce.org Success Services The Salesforce Pro Bono Program Recommended Data Import sequence Data import steps including School Information, Curriculum Information, Student Information, Suspect (Prospect/Lead) Salesforce.org Elevate and Elevate Giving Pages Accounting Subledger and related concepts 5.3 Implementation Strategies and Best Practices: 18%
Phased approach to implementation Focus on your data 5 Reasons Why You Need Good Governance Compliance Cost Saving Delivery Innovation Relationships Governance operating models
Centralized Decentralized Hybrid
Application Lifecycle Management
Plan Release Develop Test Build Release Test Release Release
Change Set Development Model Org Development Model Package Development Model Notes on Salesforce.org release schedules Advisor Link is now Student Success Hub for Higher Education Student Success Hub is a managed package built on EDA to support the whole student Student Portal requires a Customer Community Plus license Latest version of EDA for higher ed or K-12 Architecture Kit Full access to standard objects and Lightning Experience Community licenses and enterprise edition considerations Success Teams and Early alerts for student support Pathways is a degree planning tool 5.5 Integration and Data Management: 16%
Three types of Data Skew
Account Data Skew Ownership Skew Lookup Skew
Bulk Queries limitations Truncating a custom object Data management steps and optimization Results are pushed to the users for review Users pull results to answer questions An overview of key Salesforce Flow enhancements and newly introduced features in the Spring ’25 Release. Salesforce will offer its AI courses and AI certifications free of charge to anyone through the end of 2025.
#J-18808-Ljbffr