Senior IT Technical Advisor

Join us as a Senior IT Technical Advisor to deliver expert support, manage IT systems, mentor junior staff, and enjoy competitive pay, generous benefits, flexible time off, and growth opportunities. The Benefits of joining us : Highly competitive salary Generous vacation policy Additional time off during the holiday season Training opportunities in the South Collective RRSP Health and wellness allowance Mobile phone and internet allowance Public transit allowance Access to a telemedicine platform Responsibilities: Provide remote phone support for Level 1 and Level 2 incidents Create, modify, and manage users, groups, and access rights via Active Directory Provide occasional Level 1 and Level 2 client support Maintain up-to-date incident documentation within the ticketing system Monitor the alerting and monitoring software Provide software, hardware, and operational support Escalate incidents and follow up with users Perform on-call duties to ensure service coverage outside regular business hours (with financial compensation) Maintain up-to-date client hardware and software inventory Diagnose and perform hardware repairs for desktops, laptops, hard drives, network tools, and other equipment Install computer workstations, software, network printers, and other peripherals Assist administrators with their projects Participate in client onboardings Advise clients on technology-related decisions Configure monitoring tools Provide documentation templates Act as a coach for junior technicians Ensure proper escalation of requests to the appropriate teams Serve as an escalation point for Level 2 and Level 3 requests

Qualifications: Have a minimum of 2 years of experience in IT support Possess basic knowledge of the following: Microsoft network environments (Active Directory) Microsoft Office Suite and MS-365 systems Networking and network equipment (Cisco switches and routers, network cabling, TCP/IP protocols) Citrix and VMware virtualization products (an asset) Apply Now

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