Bellco
Overview
Bellco Corporate Offices, 7600 E Orchard Rd, Greenwood Village, Colorado, United States of America Job Description Application deadline is 5 days after the date the role was posted. Bellco Credit Union is a local not-for-profit organization that has been serving members, communities, and employees since 1936. Bellco offers a comprehensive employee benefits package and strives to develop staff to become expert financial-service professionals. Position
Collections Supervisor ____________________________________________________________________________ Function Description
Under general supervision, the Collections Supervisor directs and leads the Collectors to ensure efficient and effective debt recovery of consumer loans and real estate. Train, mentor and coach collectors to maximize efficiencies, minimize delinquency/charge off, and maximize recoveries. A successful supervisor will manage all day-to-day activities. Organizational Relationships
Reports to:
SVP – Consumer Lending Contacts include: credit union members, branch/department staff, auditors, regulators, partners, vendors, governmental agencies, executive staff, attorneys regarding bankruptcies, court appearances, insurance companies, realtors, and property management companies. Law agencies regarding fraud, forgery, theft, and embezzlement. Qualifications
Experience:
3 years of collection supervisor or manager background preferred. Skills:
Strong leadership and team management skills. Knowledge of applicable laws, rules, and regulations within consumer and mortgage portfolios, required. Experience working with investors such as Fannie Mae and understanding requirements. Ability to effectively present information and respond to questions from members, clients, and management. Ability to handle stressful situations and difficult conversations professionally. Analytical skills to assess performance and develop improvement strategies. Basic operation of all general office equipment. Intermediate skills in Excel, Word, and Outlook. Excellent written and oral communication with clients, members, and staff. Thorough understanding of CFPB, OCC, FDCPA, Fannie Mae, Freddie Mac, and FHA guidelines/regulations preferred. Familiarity with loan documents (Note, Deed of Trust, Credit Reports, Property Evaluations). Experience with investors such as Fannie Mae and Freddie Mac. Bilingual (English and Spanish) a plus but not required. Note:
The original material includes references to multiple agencies and investor programs; this section preserves those requirements as stated. Essential Functions
Demonstrates Bellco’s core values in all interactions and holds staff accountable to standards. Leads change and adapts to shifting priorities and multiple demands. Supervises daily portfolio activities across multiple products to ensure compliance, optimize portfolio performance, minimize losses, and exceed member expectations. Determines work priorities, plans, schedules, assigns and reviews work; trains and evaluates personnel. Monitors collection efforts to minimize delinquency and losses and maximize recoveries. Assigns tasks and coaches collection agents. Ensures regulatory and investor compliance throughout the loan resolution process. Ensures timely member outreach and proper handling of all collection activities per mortgage servicing standards. Creates and implements processes and policies to ensure compliance and reduce risk within the business unit. Conducts telephone monitoring and coaching; oversees daily volumes, SLA adherence, and collection policies. Assists the Collection Loss Mitigation Manager with maintenance and testing of the Akcelerant system in collections. Reviews departmental reports to determine effectiveness and conducts spot auditing of staff work. Stays informed of legislative changes and updates to servicing rules; trains staff accordingly. Collaborates with other departments to resolve disputes and improve processes. Conducts regular team meetings and one-on-one sessions to discuss progress, initiatives, and strategies. Creates a motivating environment and accountability for performance to achieve collection targets. Recommends new practices to minimize losses; recruits, trains, and manages the collection team; completes performance reviews and, when needed, disciplinary actions in partnership with HR. Handles member escalations as necessary. Generates and analyzes reports on delinquency trends, roll rates, and cure rates; tracks KPIs such as contact rate and promise-to-pay. Works with loss mitigation to escalate eligible loans for modifications or foreclosures. Maintains appropriate documentation for all member interactions and resolutions. Coordinates with foreclosure and bankruptcy teams for continuity and accuracy. Supports audits and responds to QC findings related to delinquency servicing. Management retains discretion to add or change duties at any time. Working Conditions and Benefits
Bellco Credit Union provides a comprehensive benefits package including: Medical, Dental, Vision, 401(k) with company match, supplemental life insurance, paid vacation, paid sick days, and paid holidays. In addition to base compensation, Bellco offers bonuses for the following roles: non-exempt branch roles may earn monthly bonuses for meeting production goals and quarterly bonuses for team goals; exempt branch roles may earn quarterly bonuses for production and team goals; exempt non-branch management roles may be eligible for an annual managerial bonus; non-branch non-management roles may be eligible for on-the-spot bonuses for extraordinary performance. Bellco Corporate Offices, 7600 E Orchard Rd, Greenwood Village, Colorado, United States of America
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Bellco Corporate Offices, 7600 E Orchard Rd, Greenwood Village, Colorado, United States of America Job Description Application deadline is 5 days after the date the role was posted. Bellco Credit Union is a local not-for-profit organization that has been serving members, communities, and employees since 1936. Bellco offers a comprehensive employee benefits package and strives to develop staff to become expert financial-service professionals. Position
Collections Supervisor ____________________________________________________________________________ Function Description
Under general supervision, the Collections Supervisor directs and leads the Collectors to ensure efficient and effective debt recovery of consumer loans and real estate. Train, mentor and coach collectors to maximize efficiencies, minimize delinquency/charge off, and maximize recoveries. A successful supervisor will manage all day-to-day activities. Organizational Relationships
Reports to:
SVP – Consumer Lending Contacts include: credit union members, branch/department staff, auditors, regulators, partners, vendors, governmental agencies, executive staff, attorneys regarding bankruptcies, court appearances, insurance companies, realtors, and property management companies. Law agencies regarding fraud, forgery, theft, and embezzlement. Qualifications
Experience:
3 years of collection supervisor or manager background preferred. Skills:
Strong leadership and team management skills. Knowledge of applicable laws, rules, and regulations within consumer and mortgage portfolios, required. Experience working with investors such as Fannie Mae and understanding requirements. Ability to effectively present information and respond to questions from members, clients, and management. Ability to handle stressful situations and difficult conversations professionally. Analytical skills to assess performance and develop improvement strategies. Basic operation of all general office equipment. Intermediate skills in Excel, Word, and Outlook. Excellent written and oral communication with clients, members, and staff. Thorough understanding of CFPB, OCC, FDCPA, Fannie Mae, Freddie Mac, and FHA guidelines/regulations preferred. Familiarity with loan documents (Note, Deed of Trust, Credit Reports, Property Evaluations). Experience with investors such as Fannie Mae and Freddie Mac. Bilingual (English and Spanish) a plus but not required. Note:
The original material includes references to multiple agencies and investor programs; this section preserves those requirements as stated. Essential Functions
Demonstrates Bellco’s core values in all interactions and holds staff accountable to standards. Leads change and adapts to shifting priorities and multiple demands. Supervises daily portfolio activities across multiple products to ensure compliance, optimize portfolio performance, minimize losses, and exceed member expectations. Determines work priorities, plans, schedules, assigns and reviews work; trains and evaluates personnel. Monitors collection efforts to minimize delinquency and losses and maximize recoveries. Assigns tasks and coaches collection agents. Ensures regulatory and investor compliance throughout the loan resolution process. Ensures timely member outreach and proper handling of all collection activities per mortgage servicing standards. Creates and implements processes and policies to ensure compliance and reduce risk within the business unit. Conducts telephone monitoring and coaching; oversees daily volumes, SLA adherence, and collection policies. Assists the Collection Loss Mitigation Manager with maintenance and testing of the Akcelerant system in collections. Reviews departmental reports to determine effectiveness and conducts spot auditing of staff work. Stays informed of legislative changes and updates to servicing rules; trains staff accordingly. Collaborates with other departments to resolve disputes and improve processes. Conducts regular team meetings and one-on-one sessions to discuss progress, initiatives, and strategies. Creates a motivating environment and accountability for performance to achieve collection targets. Recommends new practices to minimize losses; recruits, trains, and manages the collection team; completes performance reviews and, when needed, disciplinary actions in partnership with HR. Handles member escalations as necessary. Generates and analyzes reports on delinquency trends, roll rates, and cure rates; tracks KPIs such as contact rate and promise-to-pay. Works with loss mitigation to escalate eligible loans for modifications or foreclosures. Maintains appropriate documentation for all member interactions and resolutions. Coordinates with foreclosure and bankruptcy teams for continuity and accuracy. Supports audits and responds to QC findings related to delinquency servicing. Management retains discretion to add or change duties at any time. Working Conditions and Benefits
Bellco Credit Union provides a comprehensive benefits package including: Medical, Dental, Vision, 401(k) with company match, supplemental life insurance, paid vacation, paid sick days, and paid holidays. In addition to base compensation, Bellco offers bonuses for the following roles: non-exempt branch roles may earn monthly bonuses for meeting production goals and quarterly bonuses for team goals; exempt branch roles may earn quarterly bonuses for production and team goals; exempt non-branch management roles may be eligible for an annual managerial bonus; non-branch non-management roles may be eligible for on-the-spot bonuses for extraordinary performance. Bellco Corporate Offices, 7600 E Orchard Rd, Greenwood Village, Colorado, United States of America
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