Application Operations L1 Analyst

**Location:** Frisco, TX **(HYBRID 3X PER WEEK IN OFFICE MANDATORY)*** Monitoring alert dashboards, investigating errors, and working through minor application or infrastructure issues* Managing email communications and responding to phone calls from internal teams, third party vendors, data processing vendors, and financial institutions.* Consulting with product engineering and technical support teams to mitigate lower level issues* Identifying and escalating major production issues for investigation and triaging* Investigating backend host connectivity issues with external vendors* Documenting and maintaining processes and procedures detailing technical specifications and operating procedures* BS in Computer Science or related field* 2+ years related experience.* Linux or other Unix experience* Resolving client issues* Excellent Communication and Interpersonal skills* Understanding SQL queries and database* DNS experience* System Admin exposure* Familiar with analytical tools (Splunk, AppDynamics)* ITIL Process exposure* Google Cloud experience* Medical Insurance* Dental Insurance* Life Insurance* Vision Insurance* Short/Long Term Disability* Paid Vacation* 401kA career at NCR Atleos means embracing our innovative culture and values, seeking new adventures and carving your own path. #J-18808-Ljbffr