Hitachi Vantara Corporation
Field Service Technician
Hitachi Vantara Corporation, Livermore, California, United States, 94551
Description
Job title:
Field Service Technician Reports to:
Field Service Manager Summary of the position: Responsible for technical support of Sullair products including installations, maintenance, repairs and troubleshooting. Work with various departments at Sullair to address concerns from the field to drive issues to a timely closure. Document service visits and generate reports with action items. Support Sullair Training Department for customers, distributors, and employees. Position reports directly to the Technical Service Manager. Duties and responsibilities
Provide technical assistance related to Sullair products via phone and email queues
Travel to field jobsites to assist in commissioning, troubleshooting, repair, and service of Sullair compressors
Follow standard work for pre and post service preparation (submit expense reports, develop service reports, making travel arrangements)
Follow all Environmental Health and Safety policies and procedures
Communicate distributor feedback to Sullair management as Voice Of Customer
Drive field concerns to closure in a timely manner
Support goal of service within the Service Department of 95%
Assist in writing technical service bulletins
Education
High School Diploma required
Associate’s degree a plus
Technical Trade School a plus
Professional experience
5+ years of air compressor commissioning and service experience
5+ years of experience installing, and troubleshooting compressed air dryer systems
Experience with rotary screw Oil Free Compressors a plus
Demonstrated success in technical training of compressed air systems
Experience with industrial product manufacturing and processes
Strong verbal and written communication skills
Must be able to engage and communicate effectively with all levels of the organization
Strong grasp of Microsoft office required
Ability to read and understand schematics
Ability to work independently or on a team
Key behaviors
On time to all meetings / appointments / and scheduled engagements
Diligent to work habits
Dedicated to completion of responsibilities
Willing to accept responsibilities within a team environment
Direct reports
N/A
The successful candidate is responsible for complying with Hitachi’s Code of Ethics and related policies.In performing the job, the incumbent shall take all steps necessary to comply with our safety rules and requirements and must actively support the organization's efforts to meet and exceed its goals of creating and maintaining a safe workplace. This description is to serve as a guide.It is intended to be flexible and will continue to evolve over time with business needs and demands and may be updated periodically and at the Company's discretion. Sullair is an equal opportunity employer and will not discriminate based on race, religion, color, age, gender, sexual orientation, national origin, genetic information, veteran status, physical or mental disability, or other protected categories under applicable law, whether in recruitment, employment, promotion, transfer, compensation, or other conditions of employment.
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Job title:
Field Service Technician Reports to:
Field Service Manager Summary of the position: Responsible for technical support of Sullair products including installations, maintenance, repairs and troubleshooting. Work with various departments at Sullair to address concerns from the field to drive issues to a timely closure. Document service visits and generate reports with action items. Support Sullair Training Department for customers, distributors, and employees. Position reports directly to the Technical Service Manager. Duties and responsibilities
Provide technical assistance related to Sullair products via phone and email queues
Travel to field jobsites to assist in commissioning, troubleshooting, repair, and service of Sullair compressors
Follow standard work for pre and post service preparation (submit expense reports, develop service reports, making travel arrangements)
Follow all Environmental Health and Safety policies and procedures
Communicate distributor feedback to Sullair management as Voice Of Customer
Drive field concerns to closure in a timely manner
Support goal of service within the Service Department of 95%
Assist in writing technical service bulletins
Education
High School Diploma required
Associate’s degree a plus
Technical Trade School a plus
Professional experience
5+ years of air compressor commissioning and service experience
5+ years of experience installing, and troubleshooting compressed air dryer systems
Experience with rotary screw Oil Free Compressors a plus
Demonstrated success in technical training of compressed air systems
Experience with industrial product manufacturing and processes
Strong verbal and written communication skills
Must be able to engage and communicate effectively with all levels of the organization
Strong grasp of Microsoft office required
Ability to read and understand schematics
Ability to work independently or on a team
Key behaviors
On time to all meetings / appointments / and scheduled engagements
Diligent to work habits
Dedicated to completion of responsibilities
Willing to accept responsibilities within a team environment
Direct reports
N/A
The successful candidate is responsible for complying with Hitachi’s Code of Ethics and related policies.In performing the job, the incumbent shall take all steps necessary to comply with our safety rules and requirements and must actively support the organization's efforts to meet and exceed its goals of creating and maintaining a safe workplace. This description is to serve as a guide.It is intended to be flexible and will continue to evolve over time with business needs and demands and may be updated periodically and at the Company's discretion. Sullair is an equal opportunity employer and will not discriminate based on race, religion, color, age, gender, sexual orientation, national origin, genetic information, veteran status, physical or mental disability, or other protected categories under applicable law, whether in recruitment, employment, promotion, transfer, compensation, or other conditions of employment.
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