The University of New Mexico
Systems/Network Analyst 2
The University of New Mexico, Albuquerque, New Mexico, United States, 87101
Overview
The University of New Mexico Information Technologies EMSS (Enterprise Managed Systems and Services) team is seeking a Systems/Network Analyst 2 to help maintain and expand a robust framework that supports current and future endpoint and identity services in a large and complex academic enterprise. The successful applicant will have expertise in identity management technologies, Microsoft Entra and M365 services, and device management tools. Exceptional communication skills with a thorough understanding of IT systems management, best practices, procedures and standards found in a higher education environment. IT provides a creative work environment with flexible work hours and a supportive team environment. UNM offers outstanding benefits including paid annual and sick leave, a retirement plan and educational benefits for employees and their families. Equal Employment Opportunity
The University of New Mexico is an Equal Opportunity Employer. We hire and retain a diverse workforce and do not discriminate in employment on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, veteran status, disability, or any other protected class.
Job Duties and Responsibilities
Provides support for mission critical services, including over 300 servers, 8000 workstations, and 85000 accounts. Uses enterprise tools to manage Windows and macOS devices and Active Directory/Entra ID accounts and groups. Strictly adheres to established endpoint and account standards. Provides technical assistance on a variety of projects with direct and positive impact to user experience and security at UNM. Manages ITSM tasks effectively and completes them by their due dates while providing outstanding customer service. Identifies and capitalizes upon opportunities for automation via scripting, job scheduling and related disciplines. Documents and publishes information and instructions on systems, services and processes. Responsible for meeting audit compliance including but not limited to FERPA, HIPAA, PCI, GLBA and Export control. Serves as backup to SMEs for critical EMSS services. Troubleshoots and resolves endpoint hardware, software, connectivity and security problems. Maintains currency of knowledge with respect to relevant technologies and systems. Provides on-call support for EMSS team’s services.
Minimum Qualifications
Bachelor's degree; at least 1 year of progressively responsible experience directly related to the duties and responsibilities specified. Completed degree(s) from an accredited institution and/or experience that is directly related to the duties and responsibilities specified may be interchangeable on a year-for-year basis.
Preferred Qualifications
Windows 11 support/troubleshooting macOS and iOS support/troubleshooting Microsoft Intune Microsoft Entra ID Windows File/Print Services Microsoft365 PowerShell Jamf Service Now SailPoint IdentityIQ (or identity Security Cloud) Microsoft Active Directory Application packaging and deployment
Conditions of Employment
Specialty licensure/certification may be required, as specified by the department. Successful candidate may be subject to a criminal background check prior to starting work.
Application Instructions
Applications must be submitted through the UNMJobs site. Include Resume/Cover Letter that briefly explains why the candidate is a good fit for this position. Applicants submitting incomplete application packages may not be considered for interview.
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The University of New Mexico Information Technologies EMSS (Enterprise Managed Systems and Services) team is seeking a Systems/Network Analyst 2 to help maintain and expand a robust framework that supports current and future endpoint and identity services in a large and complex academic enterprise. The successful applicant will have expertise in identity management technologies, Microsoft Entra and M365 services, and device management tools. Exceptional communication skills with a thorough understanding of IT systems management, best practices, procedures and standards found in a higher education environment. IT provides a creative work environment with flexible work hours and a supportive team environment. UNM offers outstanding benefits including paid annual and sick leave, a retirement plan and educational benefits for employees and their families. Equal Employment Opportunity
The University of New Mexico is an Equal Opportunity Employer. We hire and retain a diverse workforce and do not discriminate in employment on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, veteran status, disability, or any other protected class.
Job Duties and Responsibilities
Provides support for mission critical services, including over 300 servers, 8000 workstations, and 85000 accounts. Uses enterprise tools to manage Windows and macOS devices and Active Directory/Entra ID accounts and groups. Strictly adheres to established endpoint and account standards. Provides technical assistance on a variety of projects with direct and positive impact to user experience and security at UNM. Manages ITSM tasks effectively and completes them by their due dates while providing outstanding customer service. Identifies and capitalizes upon opportunities for automation via scripting, job scheduling and related disciplines. Documents and publishes information and instructions on systems, services and processes. Responsible for meeting audit compliance including but not limited to FERPA, HIPAA, PCI, GLBA and Export control. Serves as backup to SMEs for critical EMSS services. Troubleshoots and resolves endpoint hardware, software, connectivity and security problems. Maintains currency of knowledge with respect to relevant technologies and systems. Provides on-call support for EMSS team’s services.
Minimum Qualifications
Bachelor's degree; at least 1 year of progressively responsible experience directly related to the duties and responsibilities specified. Completed degree(s) from an accredited institution and/or experience that is directly related to the duties and responsibilities specified may be interchangeable on a year-for-year basis.
Preferred Qualifications
Windows 11 support/troubleshooting macOS and iOS support/troubleshooting Microsoft Intune Microsoft Entra ID Windows File/Print Services Microsoft365 PowerShell Jamf Service Now SailPoint IdentityIQ (or identity Security Cloud) Microsoft Active Directory Application packaging and deployment
Conditions of Employment
Specialty licensure/certification may be required, as specified by the department. Successful candidate may be subject to a criminal background check prior to starting work.
Application Instructions
Applications must be submitted through the UNMJobs site. Include Resume/Cover Letter that briefly explains why the candidate is a good fit for this position. Applicants submitting incomplete application packages may not be considered for interview.
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