Mission Technologies, a division of HII
Customer Experience Spec 3 - 25579
Mission Technologies, a division of HII, Pocasset, Massachusetts, us, 02559
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Customer Experience Spec 3 - 25579
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Mission Technologies, a division of HII Requisition Number: 25579 Required Travel: 0 - 10% Employment Type: Full Time/Hourly/Non-Exempt Anticipated Salary Range: $46,046.00 - $65,780.00 Security Clearance: Secret Level of Experience: Mid This opportunity resides with
Uncrewed Systems (UxS) , a business group within HII’s Mission Technologies division. Uncrewed Systems comprises unmanned underwater vehicles (UUVs), unmanned surface vehicles (USVs) and autonomy software. HII creates advanced unmanned solutions for defense, marine research and commercial applications. Serving customers in more than 30 countries, HII provides design, autonomy, manufacturing, testing, operations and sustainment of unmanned systems, including unmanned underwater vehicles (UUVs) and unmanned surface vessels (USVs). About HII’s Mission Technologies Division
Our team of more than 7,000 professionals worldwide delivers all-domain expertise and advanced technologies in service of mission partners across the globe. Mission Technologies is leading the next evolution of national defense – the data evolution - by accelerating a breadth of national security solutions for government and commercial customers. The UxS Customer Support Program is seeking a Customer Service Representative to play a pivotal role in the growth of the aftermarket business space. Responsibilities
Own and manage a unique scope of the UxS customer base. Field customer inquiries technical in nature or requiring repairs, spare parts or field support and continuously communicate status with customer until matter is resolved. Provide initial technical product support to customers via inbound calls, email, chat, etc. Gather information to identify and assess nature of problem. Record incidents in a case management tracking system to maintain log of product issues for escalation and product development teams. Requirements
Associates Degree or other 2 year technical degree in related discipline and 3 years of related experience; or High School Diploma or equivalent and 5 years related experience. Customer relationship experience and ability to develop these relationships, experience in customer success metrics, presentation skills, demonstrating urgency in response, and the ability to understand and report technical details to customers. Must be able to obtain and maintain a government clearance Bonus Points for
Experience with procurement and lifecycle management a plus. Process improvement and project management experience a plus. Experience working with government customers a plus. To perform this job successfully, an individual should have strong knowledge of Microsoft Word; Microsoft Excel; Microsoft PowerPoint, Microsoft Internet Explorer. HII is more than a job - it’s an opportunity to build a new future. We offer competitive benefits such as best-in-class medical, dental and vision plan choices; wellness resources; employee assistance programs; Savings Plan Options (401(k)); financial planning tools, life insurance; employee discounts; paid holidays and paid time off; tuition reimbursement; as well as early childhood and post-secondary education scholarships. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, physical or mental disability, age, or veteran status or any other basis protected by federal, state, or local law. If you need a reasonable accommodation for any part of the employment process, please send an e-mail to
buildyourcareer@hii-co.com
and let us know the nature of your request and your contact information.
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Customer Experience Spec 3 - 25579
role at
Mission Technologies, a division of HII Requisition Number: 25579 Required Travel: 0 - 10% Employment Type: Full Time/Hourly/Non-Exempt Anticipated Salary Range: $46,046.00 - $65,780.00 Security Clearance: Secret Level of Experience: Mid This opportunity resides with
Uncrewed Systems (UxS) , a business group within HII’s Mission Technologies division. Uncrewed Systems comprises unmanned underwater vehicles (UUVs), unmanned surface vehicles (USVs) and autonomy software. HII creates advanced unmanned solutions for defense, marine research and commercial applications. Serving customers in more than 30 countries, HII provides design, autonomy, manufacturing, testing, operations and sustainment of unmanned systems, including unmanned underwater vehicles (UUVs) and unmanned surface vessels (USVs). About HII’s Mission Technologies Division
Our team of more than 7,000 professionals worldwide delivers all-domain expertise and advanced technologies in service of mission partners across the globe. Mission Technologies is leading the next evolution of national defense – the data evolution - by accelerating a breadth of national security solutions for government and commercial customers. The UxS Customer Support Program is seeking a Customer Service Representative to play a pivotal role in the growth of the aftermarket business space. Responsibilities
Own and manage a unique scope of the UxS customer base. Field customer inquiries technical in nature or requiring repairs, spare parts or field support and continuously communicate status with customer until matter is resolved. Provide initial technical product support to customers via inbound calls, email, chat, etc. Gather information to identify and assess nature of problem. Record incidents in a case management tracking system to maintain log of product issues for escalation and product development teams. Requirements
Associates Degree or other 2 year technical degree in related discipline and 3 years of related experience; or High School Diploma or equivalent and 5 years related experience. Customer relationship experience and ability to develop these relationships, experience in customer success metrics, presentation skills, demonstrating urgency in response, and the ability to understand and report technical details to customers. Must be able to obtain and maintain a government clearance Bonus Points for
Experience with procurement and lifecycle management a plus. Process improvement and project management experience a plus. Experience working with government customers a plus. To perform this job successfully, an individual should have strong knowledge of Microsoft Word; Microsoft Excel; Microsoft PowerPoint, Microsoft Internet Explorer. HII is more than a job - it’s an opportunity to build a new future. We offer competitive benefits such as best-in-class medical, dental and vision plan choices; wellness resources; employee assistance programs; Savings Plan Options (401(k)); financial planning tools, life insurance; employee discounts; paid holidays and paid time off; tuition reimbursement; as well as early childhood and post-secondary education scholarships. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, physical or mental disability, age, or veteran status or any other basis protected by federal, state, or local law. If you need a reasonable accommodation for any part of the employment process, please send an e-mail to
buildyourcareer@hii-co.com
and let us know the nature of your request and your contact information.
#J-18808-Ljbffr