OneSource Virtual
EMEA Payroll Administrator (Hybrid - Northern Ireland) Evergreen
OneSource Virtual, Evergreen, Colorado, United States, 80439
EMEA Payroll Administrator (Hybrid - Northern Ireland) Evergreen page is loaded **EMEA Payroll Administrator (Hybrid - Northern Ireland) Evergreen****EMEA Payroll Administrator (Hybrid - Northern Ireland) Evergreen**time typeFull time
posted onPosted Yesterday
job requisition idREQ-2025-39
OneSource Virtual (OSV) has helped more than 1,000 Workday customers take their teams from transactional to transformational with innovative technology and services for HR, payroll, and finance. Founded in 2008, OSV is the leading exclusive provider of Business-Process-as-a-Service
(BPaaS) solutions for Workday, delivering services with unparalleled choice, unwavering commitment, and uncompromising support. OneSource Virtual’s global headquarters is located in Dallas, Texas, with additional locations across North America and Europe. Find your company’s solution at
. **Summary**The Managed Payroll Specialist's primary responsibilities include full-service payroll processing for high-level managed payroll customers, customer interaction to solve and/or triage customer-initiated inquiries via the OneSource ticketing system, roles, and final settlement activities in an outsourcing environment. The Managed Payroll Specialist must be a payroll expert and a client advocate with an ability to think “outside the box” to problem solve for the client. This role is for a skilled payroll professional who is dedicated to providing a superior customer-facing experience.**Responsibilities*** Provides outstanding payroll services support* Monitor tickets daily to ensure Service Level Agreements and high-class client satisfaction levels are being met* Manage the timely resolution of customer issues including handling customer escalations, performing and documenting Root Cause Analysis and implementing remedial procedures to close gaps identified* Frequent direct customer contact – initiate and maintain client relationships* Create and maintain standard operating procedures for the managed payroll clients* Attend scheduled weekly, monthly, and quarterly client calls and new client transition introduction meetings* Provide training to newly implemented clients on Workday and OSV Payroll Processing* Assist with configuration of pay components and reports necessary for use by the client* Assist with testing as applicable with newly implemented clients* Interfaces directly with clients to identify/resolve all payroll processing issues* Leads/supports special projects as assigned by Management* Act asthe main point of contact through payroll deployments and cut over to managed services**Competencies*** TBC – Based on the establishment of an OSV EMEA Competency Framework**Education/Certification
Requirements*** Associate's degree**Required*** CIPP Certified Payroll Professional certification required (at the time of hire or within 6 months)* 3 Years + payroll experience**Preferred*** Strong customer service skills* Ability to maintain professionalism when dealing with challenging customers* Detail-oriented with strong analytical skills* Able to work independently in a team environment* Strong written and verbal communication skills* Able to build effective working relationships with team members from different functional areas* Expert in MS Word & Excel.You are encouraged to learn and share ideas when you join the OneSource Virtual team. We reward innovative thinking, fresh perspectives, creative collaboration ,
and hard work. As an organization experienc ing
routine strategic growth, we are always on the lookout for intelligent, talented ,
and forward-thinking professionals to join our team. OSV employees enjoy a values-based culture, upward mobility ,
and professional development with opportunities of all kinds. OneSource Virtual (OSV) delivers in-tenant technology and expert services to automate the administrative, transactional tasks of payroll, taxes, payments, and benefits within Workday. Our Workday-exclusive solutions are fueled by a services team that averages 10 years of Workday experience and 20 years of industry experience. With over 1,100 customers, 95% retention, and $185+ billion in treasury movement annually, OSV helps organizations take their teams from transactional to transformational. #J-18808-Ljbffr
posted onPosted Yesterday
job requisition idREQ-2025-39
OneSource Virtual (OSV) has helped more than 1,000 Workday customers take their teams from transactional to transformational with innovative technology and services for HR, payroll, and finance. Founded in 2008, OSV is the leading exclusive provider of Business-Process-as-a-Service
(BPaaS) solutions for Workday, delivering services with unparalleled choice, unwavering commitment, and uncompromising support. OneSource Virtual’s global headquarters is located in Dallas, Texas, with additional locations across North America and Europe. Find your company’s solution at
. **Summary**The Managed Payroll Specialist's primary responsibilities include full-service payroll processing for high-level managed payroll customers, customer interaction to solve and/or triage customer-initiated inquiries via the OneSource ticketing system, roles, and final settlement activities in an outsourcing environment. The Managed Payroll Specialist must be a payroll expert and a client advocate with an ability to think “outside the box” to problem solve for the client. This role is for a skilled payroll professional who is dedicated to providing a superior customer-facing experience.**Responsibilities*** Provides outstanding payroll services support* Monitor tickets daily to ensure Service Level Agreements and high-class client satisfaction levels are being met* Manage the timely resolution of customer issues including handling customer escalations, performing and documenting Root Cause Analysis and implementing remedial procedures to close gaps identified* Frequent direct customer contact – initiate and maintain client relationships* Create and maintain standard operating procedures for the managed payroll clients* Attend scheduled weekly, monthly, and quarterly client calls and new client transition introduction meetings* Provide training to newly implemented clients on Workday and OSV Payroll Processing* Assist with configuration of pay components and reports necessary for use by the client* Assist with testing as applicable with newly implemented clients* Interfaces directly with clients to identify/resolve all payroll processing issues* Leads/supports special projects as assigned by Management* Act asthe main point of contact through payroll deployments and cut over to managed services**Competencies*** TBC – Based on the establishment of an OSV EMEA Competency Framework**Education/Certification
Requirements*** Associate's degree**Required*** CIPP Certified Payroll Professional certification required (at the time of hire or within 6 months)* 3 Years + payroll experience**Preferred*** Strong customer service skills* Ability to maintain professionalism when dealing with challenging customers* Detail-oriented with strong analytical skills* Able to work independently in a team environment* Strong written and verbal communication skills* Able to build effective working relationships with team members from different functional areas* Expert in MS Word & Excel.You are encouraged to learn and share ideas when you join the OneSource Virtual team. We reward innovative thinking, fresh perspectives, creative collaboration ,
and hard work. As an organization experienc ing
routine strategic growth, we are always on the lookout for intelligent, talented ,
and forward-thinking professionals to join our team. OSV employees enjoy a values-based culture, upward mobility ,
and professional development with opportunities of all kinds. OneSource Virtual (OSV) delivers in-tenant technology and expert services to automate the administrative, transactional tasks of payroll, taxes, payments, and benefits within Workday. Our Workday-exclusive solutions are fueled by a services team that averages 10 years of Workday experience and 20 years of industry experience. With over 1,100 customers, 95% retention, and $185+ billion in treasury movement annually, OSV helps organizations take their teams from transactional to transformational. #J-18808-Ljbffr