Equinix
Customer Support Data Center Technician - Cohort Hiring Q1' 2026 - Military Tale
Equinix, El Segundo, California, United States, 90245
Overview
Equinix is the world’s digital infrastructure company, operating over 260 data centers across the globe. Equinix enables organizations to access the right places, partners and possibilities to scale with agility and deliver digital services at software speed. Joining our operations team means maintaining critical facilities infrastructure to deliver best-in-class service to data center customers. Position Summary Equinix Emerging Talent, Military Program provides service members with transition assistance to the civilian workforce. This is part of the DoD SkillBridge Program, offering transitioning service members hands-on experience in Equinix’s data center operations. Interns will support routine and semi-routine tasks related to customer installations, infrastructure maintenance, and service delivery within the IBX data centers. Eligibility This program is exclusively for Military Spouse Fellows or Active-duty U.S. military personnel transitioning out of the military to civilian workforce. Key Responsibilities
Ticketing & Troubleshooting
Manage and resolve customer support requests and service tickets Accurately track tasks using the ticketing system Troubleshoot network and equipment issues; escalate when necessary Collaborate with cross-functional teams to resolve technical challenges
Hardware Installations
Perform “rack and stack” installations of customer equipment Follow detailed installation plans and wiring diagrams Install structured cabling (fiber and copper), cable trays, cages, and cabinets Identify and report infrastructure capacity or cabling concerns
Testing & Quality Checks
Conduct layer 1–3 connectivity tests (e.g., network cables, fiber optics) Perform quality checks on own and team installations Maintain detailed documentation of all work performed
Customer Interaction
Provide professional, helpful on-site customer support Communicate clear timelines and progress updates Escort customers and vendors for access and safety compliance
Team & Project Support
Contribute to team projects and installations Coordinate with vendors and internal teams to ensure timely execution Support dispatching, inventory checks, and alarm escalations as needed
Learning Objectives
Deepen technical expertise in data center infrastructure and operations Gain experience in structured cabling, network testing, and troubleshooting Enhance customer service and communication skills in a technical environment Understand project coordination and cross-functional collaboration
Qualifications
Active-duty military member or Military Spouse approved for SkillBridge or MSCAP participation Technical or Non-Technical MOS, NEC, or AFSC High school diploma or equivalent 2–4 years of experience in technical support, IT, telecom, or data center operations Ability to read wiring schematics and installation plans Experience with fiber and coaxial terminations preferred Strong attention to detail and documentation skills Comfortable working in a physical, hands-on environment Training & Evaluation
Interns will follow a customized Education/Training Plan Monthly evaluations will be conducted by the supervisor Final evaluation will assess learning outcomes and program effectiveness Compensation & Benefits
The targeted pay ranges for the program location are listed below. Pay ranges reflect the minimum and maximum target for new hire pay for the full-time position determined by role, level, and location. The pay range shown is based on our compensation structure at posting and may be updated. Individual pay is based on job-related skills, experience and training. The base pay listed does not include bonus, equity, or benefits; bonus and equity may be offered depending on the position. United States - DA11 Dallas: 53,000 - 79,000 USD / Annual United States - AT1 Atlanta: 53,000 - 79,000 USD / Annual United States - MI1 Miami: 53,000 - 79,000 USD / Annual United States - SV12 Silicon Valley: 64,000 - 96,000 USD / Annual United States - LA4 Los Angeles: 58,000 - 88,000 USD / Annual United States - CH4 Chicago: 58,000 - 88,000 USD / Annual United States - NY3 New York City: 58,000 - 88,000 USD / Annual United States - DE2 Denver: 53,000 - 79,000 USD / Annual United States - SE3 Seattle: 58,000 - 88,000 USD / Annual United States - DC12 Washington DC: 58,000 - 88,000 USD / Annual Our pay ranges reflect the minimum and maximum target for new hire pay for the full-time position determined by role, level, and location. The pay range shown is based on our compensation structure in place at the time of posting and may be updated periodically based on business needs. Individual pay is based on job-related skills, experience, and relevant education and/or training. The targeted pay range listed reflects the base pay only and does not include bonus, equity, or benefits. Employees are eligible for bonus, and equity may be offered depending on the position. Equinix Benefits & Equal Opportunity
Equinix Benefits As an employee, you become important to Equinix’s success. We ensure all your benefits are aligned with our core values: competitive, inclusive, sustainable, connected and efficient. Benefits are competitive within the current marketplace and may include health, retirement, PTO and holidays. Eligibility requirements apply; benefits are subject to change. Employee Assistance Program : An Employee Assistance program is available to all employees. Equinix is an Equal Employment Opportunity and, in the U.S., an Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, creed, national or ethnic origin, ancestry, place of birth, citizenship, sex, pregnancy or related medical conditions, sexual orientation, gender identity or expression, marital or domestic partnership status, age, veteran or military status, disability, or any other status protected by applicable law.
#J-18808-Ljbffr
Equinix is the world’s digital infrastructure company, operating over 260 data centers across the globe. Equinix enables organizations to access the right places, partners and possibilities to scale with agility and deliver digital services at software speed. Joining our operations team means maintaining critical facilities infrastructure to deliver best-in-class service to data center customers. Position Summary Equinix Emerging Talent, Military Program provides service members with transition assistance to the civilian workforce. This is part of the DoD SkillBridge Program, offering transitioning service members hands-on experience in Equinix’s data center operations. Interns will support routine and semi-routine tasks related to customer installations, infrastructure maintenance, and service delivery within the IBX data centers. Eligibility This program is exclusively for Military Spouse Fellows or Active-duty U.S. military personnel transitioning out of the military to civilian workforce. Key Responsibilities
Ticketing & Troubleshooting
Manage and resolve customer support requests and service tickets Accurately track tasks using the ticketing system Troubleshoot network and equipment issues; escalate when necessary Collaborate with cross-functional teams to resolve technical challenges
Hardware Installations
Perform “rack and stack” installations of customer equipment Follow detailed installation plans and wiring diagrams Install structured cabling (fiber and copper), cable trays, cages, and cabinets Identify and report infrastructure capacity or cabling concerns
Testing & Quality Checks
Conduct layer 1–3 connectivity tests (e.g., network cables, fiber optics) Perform quality checks on own and team installations Maintain detailed documentation of all work performed
Customer Interaction
Provide professional, helpful on-site customer support Communicate clear timelines and progress updates Escort customers and vendors for access and safety compliance
Team & Project Support
Contribute to team projects and installations Coordinate with vendors and internal teams to ensure timely execution Support dispatching, inventory checks, and alarm escalations as needed
Learning Objectives
Deepen technical expertise in data center infrastructure and operations Gain experience in structured cabling, network testing, and troubleshooting Enhance customer service and communication skills in a technical environment Understand project coordination and cross-functional collaboration
Qualifications
Active-duty military member or Military Spouse approved for SkillBridge or MSCAP participation Technical or Non-Technical MOS, NEC, or AFSC High school diploma or equivalent 2–4 years of experience in technical support, IT, telecom, or data center operations Ability to read wiring schematics and installation plans Experience with fiber and coaxial terminations preferred Strong attention to detail and documentation skills Comfortable working in a physical, hands-on environment Training & Evaluation
Interns will follow a customized Education/Training Plan Monthly evaluations will be conducted by the supervisor Final evaluation will assess learning outcomes and program effectiveness Compensation & Benefits
The targeted pay ranges for the program location are listed below. Pay ranges reflect the minimum and maximum target for new hire pay for the full-time position determined by role, level, and location. The pay range shown is based on our compensation structure at posting and may be updated. Individual pay is based on job-related skills, experience and training. The base pay listed does not include bonus, equity, or benefits; bonus and equity may be offered depending on the position. United States - DA11 Dallas: 53,000 - 79,000 USD / Annual United States - AT1 Atlanta: 53,000 - 79,000 USD / Annual United States - MI1 Miami: 53,000 - 79,000 USD / Annual United States - SV12 Silicon Valley: 64,000 - 96,000 USD / Annual United States - LA4 Los Angeles: 58,000 - 88,000 USD / Annual United States - CH4 Chicago: 58,000 - 88,000 USD / Annual United States - NY3 New York City: 58,000 - 88,000 USD / Annual United States - DE2 Denver: 53,000 - 79,000 USD / Annual United States - SE3 Seattle: 58,000 - 88,000 USD / Annual United States - DC12 Washington DC: 58,000 - 88,000 USD / Annual Our pay ranges reflect the minimum and maximum target for new hire pay for the full-time position determined by role, level, and location. The pay range shown is based on our compensation structure in place at the time of posting and may be updated periodically based on business needs. Individual pay is based on job-related skills, experience, and relevant education and/or training. The targeted pay range listed reflects the base pay only and does not include bonus, equity, or benefits. Employees are eligible for bonus, and equity may be offered depending on the position. Equinix Benefits & Equal Opportunity
Equinix Benefits As an employee, you become important to Equinix’s success. We ensure all your benefits are aligned with our core values: competitive, inclusive, sustainable, connected and efficient. Benefits are competitive within the current marketplace and may include health, retirement, PTO and holidays. Eligibility requirements apply; benefits are subject to change. Employee Assistance Program : An Employee Assistance program is available to all employees. Equinix is an Equal Employment Opportunity and, in the U.S., an Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, creed, national or ethnic origin, ancestry, place of birth, citizenship, sex, pregnancy or related medical conditions, sexual orientation, gender identity or expression, marital or domestic partnership status, age, veteran or military status, disability, or any other status protected by applicable law.
#J-18808-Ljbffr