MJH Life Sciences®
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Membership Coordinator
role at
MJH Life Sciences .
At MJH Life Sciences our success is measured by your success. We value being Service Focused, having a Passion for Winning, Innovation, Respect, Integrity, and Teamwork. If you believe you’re right for the job, this is the place to prove it.
Position Summary The Coordinator, Membership Services, supports the Manager, Membership Services, and the rest of the membership team by maintaining accurate membership data. They monitor and update data based on daily, weekly, and monthly reports. They receive updates and requests from members and take appropriate action. A key part of the role is ensuring member and non-member engagement data is reported and recorded in the customer relationship manager (CRM/database). They assist with projects related to data cleaning, recruitment, and retention.
Duties & Responsibilities
Respond to member inquiries and provide support by answering routine questions (including general email inbox).
Maintain and update contact and account records in the CRM, including reviewing and cleaning records as they are added.
Participate in accurate and timely processing of membership data.
Support timely membership retention and recruitment payment reconciliation.
Track member and non-member engagement across activities and interest codes through a tagging/badging system. Maintain master tracking files, create workflows, and upload records as necessary.
Collaborate with Supervisor to make and recommend CRM updates.
Support Supervisor in creating CRM SOPs, ensuring proper training, and monitoring use.
Participate in data-mining efforts to increase contacts for members and nonmembers, including working with staff to identify and cultivate contacts and using external platforms.
Query the database system to generate and publish membership reports and lists.
Assist with sending items to members as needed (plaques, date plates, awards, renewal notices, and other mailings).
Educate members and prospects on the value of association membership by articulating benefits and opportunities.
Participate in member engagement activities related to recruitment and retention, including outreach to members.
Provide a high level of service to all clients and their members.
Perform special assignments and other duties as directed by Supervisor or Director, Membership.
Required Qualifications & Skills
Bachelor’s degree or equivalent experience with emphasis in marketing, communication, business, or a similar field.
Demonstrated experience delivering high-quality customer service.
Clear oral and written communication skills for correspondence with members.
Experience working with a membership database is preferred.
Location: Rockville, MD with hybrid requirement for local area. Remote option may be considered for non-local candidates, with occasional in-office visits 2–4 times per month.
Up to 5% travel.
Ability to work independently with minimal supervision and collaborate with staff and association members to achieve results.
Proficiency in Microsoft Office (Outlook, Word, Excel, PowerPoint).
Strong attention to detail, organizational skills, and customer service skills.
Analytical and strategic thinking; problem solving and solution orientation.
Professional home-office setup to accommodate a flexible work schedule.
Compensation Range $45,000 – $52,000 per year, depending on qualifications. Eligible for annual company bonus program or commission incentive based on role. The offered compensation will depend on factors including education, skills, and experience.
Benefits Overview We’re proud to offer a comprehensive benefits package, including:
Hybrid work schedule
Health insurance through Cigna (medical & dental)
Vision coverage through VSP
Pharmacy benefits through OptumRx
FSA, HSA, Dependent Care FSA, and Limited Purpose FSA options
401(k) and Roth 401(k) with company match
Pet discount program with PetAssure
Norton LifeLock identity theft protection
Employee Assistance Program (EAP) through NYLGBS
Fertility benefits through Progyny
Commuter benefits
Company-paid Short-Term and Long-Term Disability
Voluntary Term Life & AD&D Insurance, plus Universal Life Insurance options
Supplemental Aflac coverage: Accident, Critical Illness, and Hospital Indemnity
Discounts and rewards through BenefitHub
MJH Life Sciences provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics. All employees are employed “At Will.”
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Membership Coordinator
role at
MJH Life Sciences .
At MJH Life Sciences our success is measured by your success. We value being Service Focused, having a Passion for Winning, Innovation, Respect, Integrity, and Teamwork. If you believe you’re right for the job, this is the place to prove it.
Position Summary The Coordinator, Membership Services, supports the Manager, Membership Services, and the rest of the membership team by maintaining accurate membership data. They monitor and update data based on daily, weekly, and monthly reports. They receive updates and requests from members and take appropriate action. A key part of the role is ensuring member and non-member engagement data is reported and recorded in the customer relationship manager (CRM/database). They assist with projects related to data cleaning, recruitment, and retention.
Duties & Responsibilities
Respond to member inquiries and provide support by answering routine questions (including general email inbox).
Maintain and update contact and account records in the CRM, including reviewing and cleaning records as they are added.
Participate in accurate and timely processing of membership data.
Support timely membership retention and recruitment payment reconciliation.
Track member and non-member engagement across activities and interest codes through a tagging/badging system. Maintain master tracking files, create workflows, and upload records as necessary.
Collaborate with Supervisor to make and recommend CRM updates.
Support Supervisor in creating CRM SOPs, ensuring proper training, and monitoring use.
Participate in data-mining efforts to increase contacts for members and nonmembers, including working with staff to identify and cultivate contacts and using external platforms.
Query the database system to generate and publish membership reports and lists.
Assist with sending items to members as needed (plaques, date plates, awards, renewal notices, and other mailings).
Educate members and prospects on the value of association membership by articulating benefits and opportunities.
Participate in member engagement activities related to recruitment and retention, including outreach to members.
Provide a high level of service to all clients and their members.
Perform special assignments and other duties as directed by Supervisor or Director, Membership.
Required Qualifications & Skills
Bachelor’s degree or equivalent experience with emphasis in marketing, communication, business, or a similar field.
Demonstrated experience delivering high-quality customer service.
Clear oral and written communication skills for correspondence with members.
Experience working with a membership database is preferred.
Location: Rockville, MD with hybrid requirement for local area. Remote option may be considered for non-local candidates, with occasional in-office visits 2–4 times per month.
Up to 5% travel.
Ability to work independently with minimal supervision and collaborate with staff and association members to achieve results.
Proficiency in Microsoft Office (Outlook, Word, Excel, PowerPoint).
Strong attention to detail, organizational skills, and customer service skills.
Analytical and strategic thinking; problem solving and solution orientation.
Professional home-office setup to accommodate a flexible work schedule.
Compensation Range $45,000 – $52,000 per year, depending on qualifications. Eligible for annual company bonus program or commission incentive based on role. The offered compensation will depend on factors including education, skills, and experience.
Benefits Overview We’re proud to offer a comprehensive benefits package, including:
Hybrid work schedule
Health insurance through Cigna (medical & dental)
Vision coverage through VSP
Pharmacy benefits through OptumRx
FSA, HSA, Dependent Care FSA, and Limited Purpose FSA options
401(k) and Roth 401(k) with company match
Pet discount program with PetAssure
Norton LifeLock identity theft protection
Employee Assistance Program (EAP) through NYLGBS
Fertility benefits through Progyny
Commuter benefits
Company-paid Short-Term and Long-Term Disability
Voluntary Term Life & AD&D Insurance, plus Universal Life Insurance options
Supplemental Aflac coverage: Accident, Critical Illness, and Hospital Indemnity
Discounts and rewards through BenefitHub
MJH Life Sciences provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics. All employees are employed “At Will.”
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