mcrhotels.com
TWA Hotel, Jamaica, New York, United States of America
Job Description
Posted Wednesday, April 16, 2025 at 4:00 AM | Expires Sunday, June 1, 2025 at 3:59 AM The Assistant Director of Sales at the TWA Hotel is responsible for directing, coordinating, training, and supervising the Group Sales Managers and support staff in all sales-related activities. Responsible for assisting in the creation of strategies and the direct oversight of the execution of plans and tactics used to focus on increasing direct revenue for the property, with direct responsibility over the Corporate segment vertically (Group and Business Travel). Responsible for growing existing accounts and generating new business to ensure that revenues meet or exceed budget in order to maximize revenue and profits, and to improve the hotel’s performance in the marketplace. Primary Responsibilities Direct and manage all group sales activities to maximize revenue for the hotel. Oversee proactive and reactive initiatives in the Corporate segment - including account acquisition, share-shifting, and retention of corporate accounts. Develop sales plans and strategies to meet or exceed established revenue and room night goals, and other reports as directed/required. Collaborate with the Director of Hotel Sales to develop rates, group ceilings, and deployment strategies through review of competitive data, demand analysis, and mix management. Recruit, direct, manage, train, and counsel sales staff. Participate in sales presentations, property tours and customer meetings. Conduct and attend business review meetings, strategic sales meetings, management meetings and other meetings as required/requested. Supervise, administer, and ensure timely completion of all activities of the Sales Department. Develop a complete knowledge of company sales policies, and ensure knowledge of and adherence to those policies by the group sales team. Evaluate new and incremental business opportunities/promotions to maximize revenue for the hotels. Respond to sales inquiries, initiate new sales, prospect and qualify leads and solicit potential clients, conduct site visits and answer questions, determine rates, prepare proposals, negotiate contracts, service accounts and analyze lost business for the hotel. Ensure group sales team is held accountable for those accounts within their respective markets. Ensure MCR Sales standard operating procedures are followed and completed accurately. Generate quarterly SMART plans and aid with the preparation of sales reports for sales team on a weekly basis. Identify and act on business opportunities through a constant pursuit of knowledge about top accounts, market trends, competition and customers. Develop key relationships within the community to strengthen and expand the customer base. Exemplify customer service by interacting with guests before, during and after all sales phases in a professional, courteous and ethical manner to obtain feedback on product quality and service levels. Collaborate with the MCR Execution team to develop and implement cutting-edge, comprehensive plans for groups and events. Display leadership by managing all sales efforts for the hotel: leading by example and mentoring team members to effectively implement smart strategies. Must be able to communicate accurately and effectively in verbal and written form with guests and associates so as to respond accurately and completely to people to give directions, instructions, information, answer questions and provide service as required. Work to continuously improve customer service by integrating obtained feedback and personal judgment into action plans for hotel sales and event managers. Other duties as assigned by manager. Qualifications Minimum of five years’ experience in the hotel industry in group or catering sales. Three years as a Senior Sales Manager, Assistant Director of Sales, or Director of Group Sales preferred. Strong computer skills and familiarity with industry-specific systems, such as Delphi.fdc, along with proficiency in Microsoft Office and Google Apps. Extensive background in hotel sales and hospitality. Excellent time management, organizational and problem-solving skills. Strong communication skills and customer service experience. An aptitude for self-motivation. A can-do attitude and a hands-on approach to client management. A flexible schedule that allows you to be available days, nights, holidays and weekends based on the demands of the hotel and clients. The ability and desire to attend travel trade shows and hotel industry-related events. Our Company MCR is the
3rd-largest hotel owner-operator
in the United States. Founded in 2006, our company has offices in New York City, Dallas, Chicago, and Richmond, Virginia. MCR has a
$5.0 billion portfolio
of
148 premium-branded hotels
containing more than 22,000 guestrooms across
37 states and 106 cities . MCR has more than 7,000 team members across the country and operates hotels under 9 Marriott brands, 8 Hilton brands and a number of unflagged independent hotels. MCR was named
one of
Fast Company ’s 10 Most Innovative Travel Companies of 2020 . MCR is a three-time recipient of the
Marriott Partnership Circle Award , the highest honor Marriott presents to its owner and franchise partners, and a recipient of the
Hilton Legacy Award for Top Performer . For the TWA Hotel at New York’s JFK Airport, MCR won the
Development of the Year (Full Service) Award at The Americas Lodging Investment Summit (ALIS) , the Urban Land Institute New York Excellence in Hotel Development Award and the American Institute of Architects national Architecture Award, the highest honor given by the AIA. What we offer/What’s in it for you? Weekly Pay Paid Time Off Retirement Options Health, Dental, Vision Insurance- available after 30 days of employment for full-time team members.
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Posted Wednesday, April 16, 2025 at 4:00 AM | Expires Sunday, June 1, 2025 at 3:59 AM The Assistant Director of Sales at the TWA Hotel is responsible for directing, coordinating, training, and supervising the Group Sales Managers and support staff in all sales-related activities. Responsible for assisting in the creation of strategies and the direct oversight of the execution of plans and tactics used to focus on increasing direct revenue for the property, with direct responsibility over the Corporate segment vertically (Group and Business Travel). Responsible for growing existing accounts and generating new business to ensure that revenues meet or exceed budget in order to maximize revenue and profits, and to improve the hotel’s performance in the marketplace. Primary Responsibilities Direct and manage all group sales activities to maximize revenue for the hotel. Oversee proactive and reactive initiatives in the Corporate segment - including account acquisition, share-shifting, and retention of corporate accounts. Develop sales plans and strategies to meet or exceed established revenue and room night goals, and other reports as directed/required. Collaborate with the Director of Hotel Sales to develop rates, group ceilings, and deployment strategies through review of competitive data, demand analysis, and mix management. Recruit, direct, manage, train, and counsel sales staff. Participate in sales presentations, property tours and customer meetings. Conduct and attend business review meetings, strategic sales meetings, management meetings and other meetings as required/requested. Supervise, administer, and ensure timely completion of all activities of the Sales Department. Develop a complete knowledge of company sales policies, and ensure knowledge of and adherence to those policies by the group sales team. Evaluate new and incremental business opportunities/promotions to maximize revenue for the hotels. Respond to sales inquiries, initiate new sales, prospect and qualify leads and solicit potential clients, conduct site visits and answer questions, determine rates, prepare proposals, negotiate contracts, service accounts and analyze lost business for the hotel. Ensure group sales team is held accountable for those accounts within their respective markets. Ensure MCR Sales standard operating procedures are followed and completed accurately. Generate quarterly SMART plans and aid with the preparation of sales reports for sales team on a weekly basis. Identify and act on business opportunities through a constant pursuit of knowledge about top accounts, market trends, competition and customers. Develop key relationships within the community to strengthen and expand the customer base. Exemplify customer service by interacting with guests before, during and after all sales phases in a professional, courteous and ethical manner to obtain feedback on product quality and service levels. Collaborate with the MCR Execution team to develop and implement cutting-edge, comprehensive plans for groups and events. Display leadership by managing all sales efforts for the hotel: leading by example and mentoring team members to effectively implement smart strategies. Must be able to communicate accurately and effectively in verbal and written form with guests and associates so as to respond accurately and completely to people to give directions, instructions, information, answer questions and provide service as required. Work to continuously improve customer service by integrating obtained feedback and personal judgment into action plans for hotel sales and event managers. Other duties as assigned by manager. Qualifications Minimum of five years’ experience in the hotel industry in group or catering sales. Three years as a Senior Sales Manager, Assistant Director of Sales, or Director of Group Sales preferred. Strong computer skills and familiarity with industry-specific systems, such as Delphi.fdc, along with proficiency in Microsoft Office and Google Apps. Extensive background in hotel sales and hospitality. Excellent time management, organizational and problem-solving skills. Strong communication skills and customer service experience. An aptitude for self-motivation. A can-do attitude and a hands-on approach to client management. A flexible schedule that allows you to be available days, nights, holidays and weekends based on the demands of the hotel and clients. The ability and desire to attend travel trade shows and hotel industry-related events. Our Company MCR is the
3rd-largest hotel owner-operator
in the United States. Founded in 2006, our company has offices in New York City, Dallas, Chicago, and Richmond, Virginia. MCR has a
$5.0 billion portfolio
of
148 premium-branded hotels
containing more than 22,000 guestrooms across
37 states and 106 cities . MCR has more than 7,000 team members across the country and operates hotels under 9 Marriott brands, 8 Hilton brands and a number of unflagged independent hotels. MCR was named
one of
Fast Company ’s 10 Most Innovative Travel Companies of 2020 . MCR is a three-time recipient of the
Marriott Partnership Circle Award , the highest honor Marriott presents to its owner and franchise partners, and a recipient of the
Hilton Legacy Award for Top Performer . For the TWA Hotel at New York’s JFK Airport, MCR won the
Development of the Year (Full Service) Award at The Americas Lodging Investment Summit (ALIS) , the Urban Land Institute New York Excellence in Hotel Development Award and the American Institute of Architects national Architecture Award, the highest honor given by the AIA. What we offer/What’s in it for you? Weekly Pay Paid Time Off Retirement Options Health, Dental, Vision Insurance- available after 30 days of employment for full-time team members.
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