Commonwealth of Massachusetts
An Official website of the Commonwealth of Massachusetts
Job Description - ADMINISTRATIVE ASSISTANT (2500076J)
Overview
Attorney General Andrea Joy Campbell is looking for a highly motivated Administrative Assistant to join her Health Care Division (HCD). HCD enforces consumer protection laws to protect the rights of health care consumers, partners with agencies and market participants to improve the affordability and accessibility of the Commonwealth’s health care system, operates a public-facing helpline, and mediates consumer complaints about health care payers and providers. Primary Duties
Provide direct support to the Division Chief and Division Assistant Attorneys General, including preparing reports and correspondence, managing calendars, and responding to phone calls. Process complaint intakes and make internal and external referrals. Review all other external correspondence received by HCD for appropriate action. Track cases and compile records, ensuring accuracy. Respond to inquiries from the public in a professional and timely manner. Assist in the development, implementation, and presentation of HCD priorities. Collaborate with HCD’s Public Records Officer to respond to requests for records. Serve as the division’s contact for other bureaus and divisions within the Attorney General’s Office. Position Details
Position Type: Full-Time/ Non-Exempt Our current hybrid model includes some remote workdays for most positions. On in-office days, employees are required to report to one of our designated office locations, either in Boston or at a regional office. To apply for this position: visit the Employment and Recruitment Portal of the Attorney General’s Office at BambooHR and apply directly. Applications submitted via MassCareers website are not received. You will be asked to submit a cover letter and resume when applying for this position. The application deadline is October 30, 2025, at 5:00 PM (ET). Qualified individuals with disabilities are encouraged to apply. We will gladly assist applicants in need of an accommodation. For assistance, contact the Human Resources Division at (617) 963-2932. Do not select MassCareers “apply online” option to apply for this position. Applications submitted via this MassCareers website are not received by our Office. Inquiries regarding position & status may be made to: Alex Western, Health Care Division, (617) 963-2936 Qualifications
Position Requirements: Bachelor’s degree or related experience. Excellent interpersonal, verbal, and written communication skills. Effective organizational, time management, and keen attention to detail. Candidates must be able to work independently and as part of a team. Ability to efficiently and astutely assess complex situations. Experience and comfort with interacting with members of the public is preferred, particularly on the phone. Knowledge of and interest and experience in health care and health insurance are preferred. The successful candidate will be able to demonstrate a connection to the people and communities we serve and an interest in supporting a respectful, diverse, equitable, and inclusive work environment. The Attorney General’s Office is an Equal Opportunity Employer. The Office encourages applicants from a broad spectrum of backgrounds to apply for positions. Legal and Application Notes
Do not select MassCareers “apply online” option. Any automated message generated by the Commonwealth of Massachusetts MassCareers website does not apply to posted positions at the Attorney General’s Office. You must apply directly at: www.mass.gov/ago/employment Job Posting Details
Primary Location Job: Unclassified Agency: Office of the Attorney General Schedule: Full-time Shift: Day Job Posting: Oct 9, 2025, 6:31:57 PM Number of Openings: 1 Yearly If you have Diversity, Affirmative Action or Equal Employment Opportunity questions or need a Reasonable Accommodation, please contact Diversity Officer / ADA Coordinator: Non-Executive Branch Agency - 0000000000
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Attorney General Andrea Joy Campbell is looking for a highly motivated Administrative Assistant to join her Health Care Division (HCD). HCD enforces consumer protection laws to protect the rights of health care consumers, partners with agencies and market participants to improve the affordability and accessibility of the Commonwealth’s health care system, operates a public-facing helpline, and mediates consumer complaints about health care payers and providers. Primary Duties
Provide direct support to the Division Chief and Division Assistant Attorneys General, including preparing reports and correspondence, managing calendars, and responding to phone calls. Process complaint intakes and make internal and external referrals. Review all other external correspondence received by HCD for appropriate action. Track cases and compile records, ensuring accuracy. Respond to inquiries from the public in a professional and timely manner. Assist in the development, implementation, and presentation of HCD priorities. Collaborate with HCD’s Public Records Officer to respond to requests for records. Serve as the division’s contact for other bureaus and divisions within the Attorney General’s Office. Position Details
Position Type: Full-Time/ Non-Exempt Our current hybrid model includes some remote workdays for most positions. On in-office days, employees are required to report to one of our designated office locations, either in Boston or at a regional office. To apply for this position: visit the Employment and Recruitment Portal of the Attorney General’s Office at BambooHR and apply directly. Applications submitted via MassCareers website are not received. You will be asked to submit a cover letter and resume when applying for this position. The application deadline is October 30, 2025, at 5:00 PM (ET). Qualified individuals with disabilities are encouraged to apply. We will gladly assist applicants in need of an accommodation. For assistance, contact the Human Resources Division at (617) 963-2932. Do not select MassCareers “apply online” option to apply for this position. Applications submitted via this MassCareers website are not received by our Office. Inquiries regarding position & status may be made to: Alex Western, Health Care Division, (617) 963-2936 Qualifications
Position Requirements: Bachelor’s degree or related experience. Excellent interpersonal, verbal, and written communication skills. Effective organizational, time management, and keen attention to detail. Candidates must be able to work independently and as part of a team. Ability to efficiently and astutely assess complex situations. Experience and comfort with interacting with members of the public is preferred, particularly on the phone. Knowledge of and interest and experience in health care and health insurance are preferred. The successful candidate will be able to demonstrate a connection to the people and communities we serve and an interest in supporting a respectful, diverse, equitable, and inclusive work environment. The Attorney General’s Office is an Equal Opportunity Employer. The Office encourages applicants from a broad spectrum of backgrounds to apply for positions. Legal and Application Notes
Do not select MassCareers “apply online” option. Any automated message generated by the Commonwealth of Massachusetts MassCareers website does not apply to posted positions at the Attorney General’s Office. You must apply directly at: www.mass.gov/ago/employment Job Posting Details
Primary Location Job: Unclassified Agency: Office of the Attorney General Schedule: Full-time Shift: Day Job Posting: Oct 9, 2025, 6:31:57 PM Number of Openings: 1 Yearly If you have Diversity, Affirmative Action or Equal Employment Opportunity questions or need a Reasonable Accommodation, please contact Diversity Officer / ADA Coordinator: Non-Executive Branch Agency - 0000000000
#J-18808-Ljbffr