The TJX Companies, Inc.
Customer Experience Coordinator
The TJX Companies, Inc., Minneapolis, Minnesota, United States, 55447
Overview
TJ Maxx is part of The TJX Companies, a Fortune 100 company and the world’s leading off-price retailer. This role is with TJ Maxx and supports customers in our Plymouth, MN location. Opportunity
Grow Your Career. Responsible for promoting an excellent customer experience. Oversees a team of Associates at the front of store, ensuring prompt, courteous customer service and promotion of loyalty programs. Leads by example by engaging with customers and maintaining a clean and organized store. Role models outstanding customer service. Responsibilities
Creates a positive internal and external customer experience Promotes a culture of honesty and integrity; maintains confidentiality Takes an active role in training and mentoring Associates on front end principles Trains and coaches Associates on personalizing the customer experience while promoting loyalty programs Assigns registers, supports and responds to POS coverage needs, and coordinates breaks for all Associates Addresses customer concerns and issues promptly, ensuring a positive customer experience Ensures Associates execute tasks and activities according to store plan; prioritizes as needed Communicates accurately and effectively with management and Associates when setting and addressing priorities; provides progress updates Provides and accepts recognition and constructive feedback Partners with Management on Associate training needs to increase effectiveness Ensures adherence to all labor laws, policies, and procedures Promotes credit and loyalty programs Supports and participates in store shrink reduction goals and programs Promotes safety awareness and maintains a safe environment Other duties as assigned Who We’re Looking For
Available to work flexible schedule, including nights and weekends Strong understanding of merchandising techniques Capable of multi-tasking Strong communication and organizational skills with attention to detail Able to respond appropriately to changes in direction or unexpected situations Team player, working effectively with peers and supervisors Able to train others 1 year retail and 6 months of leadership experience Location and Compensation
Address: 4190 Vinewood Lane North Suite 132, Plymouth, MN Location: USA TJ Maxx Store 0727, Plymouth, MN Starting pay range: $16.00 to $16.50 per hour. Actual starting pay is determined by relevant skills, qualifications, and experience. Benefits and EEO
Benefits include: Associate discount; EAP; smoking cessation; bereavement; 401(k) Associate contributions; child care & cell phone discounts; pet & legal insurance; credit union; referral bonuses. Eligible for 401(k) match; medical/dental/vision; HSA; health care FSA; life insurance; short/long term disability; paid parental leave; paid holidays/vacation/sick; auto/home insurance discounts; scholarship program; adoption assistance. All benefits are provided in accordance with the applicable plan and may change. TJX is an equal opportunity employer and provides reasonable accommodations to qualified individuals with disabilities in accordance with applicable law. Applicants with arrest or conviction records will be considered for employment.
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TJ Maxx is part of The TJX Companies, a Fortune 100 company and the world’s leading off-price retailer. This role is with TJ Maxx and supports customers in our Plymouth, MN location. Opportunity
Grow Your Career. Responsible for promoting an excellent customer experience. Oversees a team of Associates at the front of store, ensuring prompt, courteous customer service and promotion of loyalty programs. Leads by example by engaging with customers and maintaining a clean and organized store. Role models outstanding customer service. Responsibilities
Creates a positive internal and external customer experience Promotes a culture of honesty and integrity; maintains confidentiality Takes an active role in training and mentoring Associates on front end principles Trains and coaches Associates on personalizing the customer experience while promoting loyalty programs Assigns registers, supports and responds to POS coverage needs, and coordinates breaks for all Associates Addresses customer concerns and issues promptly, ensuring a positive customer experience Ensures Associates execute tasks and activities according to store plan; prioritizes as needed Communicates accurately and effectively with management and Associates when setting and addressing priorities; provides progress updates Provides and accepts recognition and constructive feedback Partners with Management on Associate training needs to increase effectiveness Ensures adherence to all labor laws, policies, and procedures Promotes credit and loyalty programs Supports and participates in store shrink reduction goals and programs Promotes safety awareness and maintains a safe environment Other duties as assigned Who We’re Looking For
Available to work flexible schedule, including nights and weekends Strong understanding of merchandising techniques Capable of multi-tasking Strong communication and organizational skills with attention to detail Able to respond appropriately to changes in direction or unexpected situations Team player, working effectively with peers and supervisors Able to train others 1 year retail and 6 months of leadership experience Location and Compensation
Address: 4190 Vinewood Lane North Suite 132, Plymouth, MN Location: USA TJ Maxx Store 0727, Plymouth, MN Starting pay range: $16.00 to $16.50 per hour. Actual starting pay is determined by relevant skills, qualifications, and experience. Benefits and EEO
Benefits include: Associate discount; EAP; smoking cessation; bereavement; 401(k) Associate contributions; child care & cell phone discounts; pet & legal insurance; credit union; referral bonuses. Eligible for 401(k) match; medical/dental/vision; HSA; health care FSA; life insurance; short/long term disability; paid parental leave; paid holidays/vacation/sick; auto/home insurance discounts; scholarship program; adoption assistance. All benefits are provided in accordance with the applicable plan and may change. TJX is an equal opportunity employer and provides reasonable accommodations to qualified individuals with disabilities in accordance with applicable law. Applicants with arrest or conviction records will be considered for employment.
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