The TJX Companies, Inc.
Customer Experience Coordinator/ Front End
The TJX Companies, Inc., New York, New York, us, 10261
Customer Experience Coordinator/ Front End
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Customer Experience Coordinator/ Front End
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The TJX Companies, Inc. Overview TJ Maxx is part of The TJX Companies, a Fortune 100 company and the world’s leading off-price retailer. TJX offers growth, opportunities to learn, and development across our global network of Home Offices, Distribution Centers, and Retail Stores including TJ Maxx, Marshalls, HomeGoods, Homesense, Sierra, Winners, and TK Maxx. Job Description Opportunity: Grow Your Career Responsibilities include promoting an excellent customer experience, leading a front-end team to deliver prompt, courteous service, and promoting loyalty programs. The role models outstanding customer service by engaging with customers, maintaining a clean and organized store, and supporting store goals. Creates a positive internal and external customer experience Promotes a culture of honesty and integrity; maintains confidentiality Takes an active role in training and mentoring Associates on front-end principles Trains and coaches Associates on personalizing the customer experience while promoting loyalty programs Assigns registers, supports and responds to POS coverage needs, and coordinates breaks for all Associates Addresses customer concerns and issues promptly, ensuring a positive customer experience Ensures Associates execute tasks and activities according to store plan; prioritizes as needed Communicates accurately and effectively with management and Associates when setting and addressing priorities; provides progress updates Provides and accepts recognition and constructive feedback Partners with Management on Associate training needs to increase effectiveness Ensures adherence to all labor laws, policies, and procedures Promotes credit and loyalty programs Supports and participates in store shrink reduction goals and programs Promotes safety awareness and maintains a safe environment Other duties as assigned Who We’re Looking For: You. Available to work flexible schedule, including nights and weekends Strong understanding of merchandising techniques Capable of multi-tasking Strong communication and organizational skills with attention to detail Able to respond appropriately to changes in direction or unexpected situations Team player, working effectively with peers and supervisors Able to train others 1 year retail and 6 months of leadership experience Benefits include: associate discount; EAP; smoking cessation; bereavement; 401(k) associate contributions; child care & cell phone discounts; pet & legal insurance; credit union; referral bonuses. Those who meet service or hours requirements are also eligible for additional benefits including: 401(k) match; medical/dental/vision; HSA; health care FSA; life insurance; short/long term disability; paid parental leave; paid holidays/vacation/sick; auto/home insurance discounts; scholarship program; adoption assistance. All benefits are provided in accordance with and subject to the terms of the applicable plan or program and may change from time to time. Contact your TJX representative for more information. In addition to our open door policy and supportive work environment, we strive to provide a competitive salary and benefits package. TJX considers all applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, gender identity and expression, marital or military status, or based on any individual’s status in any group or class protected by applicable federal, state, or local law. TJX also provides reasonable accommodations to qualified individuals with disabilities in accordance with the Americans with Disabilities Act and applicable state and local law. Applicants with arrest or conviction records will be considered for employment. Location 483 Broadway, USA TJ Maxx Store 1569, New York, NY Compensation This position has a starting pay range of $17.50 to $18.00 per hour. Actual starting pay is determined by factors including relevant skills, qualifications, and experience. Seniority level Mid-Senior level Employment type Part-time Job function Other Retail
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Join to apply for the
Customer Experience Coordinator/ Front End
role at
The TJX Companies, Inc. Overview TJ Maxx is part of The TJX Companies, a Fortune 100 company and the world’s leading off-price retailer. TJX offers growth, opportunities to learn, and development across our global network of Home Offices, Distribution Centers, and Retail Stores including TJ Maxx, Marshalls, HomeGoods, Homesense, Sierra, Winners, and TK Maxx. Job Description Opportunity: Grow Your Career Responsibilities include promoting an excellent customer experience, leading a front-end team to deliver prompt, courteous service, and promoting loyalty programs. The role models outstanding customer service by engaging with customers, maintaining a clean and organized store, and supporting store goals. Creates a positive internal and external customer experience Promotes a culture of honesty and integrity; maintains confidentiality Takes an active role in training and mentoring Associates on front-end principles Trains and coaches Associates on personalizing the customer experience while promoting loyalty programs Assigns registers, supports and responds to POS coverage needs, and coordinates breaks for all Associates Addresses customer concerns and issues promptly, ensuring a positive customer experience Ensures Associates execute tasks and activities according to store plan; prioritizes as needed Communicates accurately and effectively with management and Associates when setting and addressing priorities; provides progress updates Provides and accepts recognition and constructive feedback Partners with Management on Associate training needs to increase effectiveness Ensures adherence to all labor laws, policies, and procedures Promotes credit and loyalty programs Supports and participates in store shrink reduction goals and programs Promotes safety awareness and maintains a safe environment Other duties as assigned Who We’re Looking For: You. Available to work flexible schedule, including nights and weekends Strong understanding of merchandising techniques Capable of multi-tasking Strong communication and organizational skills with attention to detail Able to respond appropriately to changes in direction or unexpected situations Team player, working effectively with peers and supervisors Able to train others 1 year retail and 6 months of leadership experience Benefits include: associate discount; EAP; smoking cessation; bereavement; 401(k) associate contributions; child care & cell phone discounts; pet & legal insurance; credit union; referral bonuses. Those who meet service or hours requirements are also eligible for additional benefits including: 401(k) match; medical/dental/vision; HSA; health care FSA; life insurance; short/long term disability; paid parental leave; paid holidays/vacation/sick; auto/home insurance discounts; scholarship program; adoption assistance. All benefits are provided in accordance with and subject to the terms of the applicable plan or program and may change from time to time. Contact your TJX representative for more information. In addition to our open door policy and supportive work environment, we strive to provide a competitive salary and benefits package. TJX considers all applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, gender identity and expression, marital or military status, or based on any individual’s status in any group or class protected by applicable federal, state, or local law. TJX also provides reasonable accommodations to qualified individuals with disabilities in accordance with the Americans with Disabilities Act and applicable state and local law. Applicants with arrest or conviction records will be considered for employment. Location 483 Broadway, USA TJ Maxx Store 1569, New York, NY Compensation This position has a starting pay range of $17.50 to $18.00 per hour. Actual starting pay is determined by factors including relevant skills, qualifications, and experience. Seniority level Mid-Senior level Employment type Part-time Job function Other Retail
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