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Canon USA

Client Service I Representative- Mail

Canon USA, Washington, District of Columbia, us, 20022

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5 days ago Be among the first 25 applicants Get AI-powered advice on this job and more exclusive features. Pay found in job post

Retrieved from the description. Base pay range

$17.20/hr - $23.37/hr Overview

Responsible for prompt delivery of various on-site work assignments, providing customer service and ultimately, customer satisfaction. Responsibilities

Promptly informs supervisor of potential problems or customer concerns. Promptly reviews and responds to management and client requests via emails, phone calls, text messages and verbal. Strong focus on providing good customer service. Contributes to the creation of the Site Procedure Guide to ensure all account processes are properly recorded. Responsibilities may include Copy/Print Production/Copy Center, Copier Maintenance, Mail/Courier Services, Reception/Office Services, Shipping/Receiving, Inventory Services, Warehouse, File Room/Records File Services based on assigned location. Attends cross-functional trainings to ensure ability to provide coverage when short-staffed. Site responsibility and location of coverage may change based on client and/or division needs. Mail/Courier Services

Prompt and accurate receiving, sorting, delivery, pick up, and processing of all courier items, interoffice mail, newspapers, magazines and all classes of United States Postal Services mail. Tracks courier and accountable items (FedEx, UPS, Certified Mail, etc). Researches and routes unidentified and generic mail. Receives, logs, delivers and tracks messenger items. Responds to customer requests. Performs routine upkeep of equipment. Records and tracks customer inquiries and fulfillment of requests. Shipping/Receiving

Shipping and receiving incoming and outgoing packages, materials, parts, or products and verifying and maintaining records of all shipments. Receives shipments and counts pieces, retains shipment paperwork, follows delivery schedule for incoming shipments, and secures customer signatures. Operates shipping/receiving equipment, responds to customer requests, performs data entry, and maintains inventory. About You: The Skills & Expertise You Bring

Please note: this is a customer-facing role, and requires compliance with customer policies and protocols, which may include COVID-19 vaccination and other measures relating to COVID-19. HS Diploma, GED, or equivalent experience required, plus less than one year of related experience. Basic computer skills/technical knowledge. Ability to multitask and prioritize in order to meet deadlines. Good customer service and communication skills. Ability to work with minimal supervision. Ability to work OT as needed. Required to take all necessary steps to obtain security and/or other clearances required by customers to enter the customers' premises. May require driving between multiple client locations, may also require a personal vehicle (valid driver's license and acceptable driving record necessary). Ability to lift up to 50lbs. Ability to spend extended periods of time standing, bending, walking, reaching, and pulling while performing duties. What We Offer

Competitive compensation package and benefits. Employee referral bonus Employee discounts Dress for Your Day attire program (casual is welcome, based on job function) Volunteer opportunities to give back to our local community Canon welcome kit and official merch All referenced product names and other marks are trademarks of their respective owners. Canon U.S.A., Inc. offers comprehensive benefits including medical, dental, vision, 401(k), and more. A more comprehensive list of benefits is available at the Canon careers site. You must be legally authorized to work in the United States. The Company will not pursue or support visa sponsorship. All applicants must reside in the United States at the time of hire. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. Posting tags: #PM19

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