State of Washington
Salary:
$62,988.00 - $82,680.00 Annually Location :
Thurston County - Olympia, WA Job Type:
Full Time - Permanent Remote Employment:
Flexible/Hybrid Job Number:
2025-06901 Department:
Dept. of Licensing Division:
Information Services Opening Date:
10/06/2025 Closing Date:
10/19/2025 11:59 PM Pacific
Description "Helping every Washington resident live, work, drive, and thrive."
We are dedicated to growing a culture of belonging through our values:
Respect | Trust | Diversity | Inclusion | Equity. At the
Department of Licensing (DOL)
we recognize the importance of work life harmony and strive to create a culture where employees feel valued and respected. Our employees are trusted and encouraged to be a part of process improvements that impact their work, create value for our customers and help build trust in our government. Our Information Services Division (ISD) is currently recruiting an IT Customer Support professional to provide technical support for our DOL Driver and Vehicle Field Licensing offices
! The Department of Licensing is one of the most public facing state agencies and the second largest revenue generating agency in Washington State. We regularly interact with over 6 million Washington residents and collect nearly $3 billion in taxes and fees annually. We know our services are essential to our customers' ability to live, work, drive, and thrive and we are committed to ensuring every resident has equitable and meaningful access to our services. Are you ready to take your Tech and Customer Service talent statewide? If so, apply today!
Duties As an IT Customer Support team member, providing technical assistance for the Department of Licensing's extensive IT infrastructure and hardware statewide will be vital in this role. Sharing your expertise with the larger team, you will ensure internal customer satisfaction and understanding of our Information Services policies and procedures. Your diligent work will enable our headquarters, driver licensing offices, vehicle licensing offices, and sub-agent offices to serve the public effectively. In this team, day-to-day will consist of installing, configuring, troubleshooting, and supporting commercial and in-house software applications and other essential technology. Your technical abilities and responsiveness will help keep our operations running smoothly across the state. Some of the things you will do: Perform analysis, research, design, troubleshooting, and deployment of requests as required by team leadership. Support daily coverage and duties of the DOL Service Desk team. Provide Help Desk support. Coordinate with vendors on development, testing, and maintenance of COTS products. Support security efforts through password resets, device scans, and SAIT approval procedures. Create, review, update, sunset, and follow documentation to provide a consistent and functional work environment. Qualifications What you will bring to the role:
Four (4) years of experience in consultative, customer service, or administrative information technology analysis, system maintenance, troubleshooting, or problem resolution experience. The ability to understand and follow agency values of respect, trust, diversity, equity and inclusion through behaviors and decisions. Experience can be obtained concurrently.
Up to two (2) years of relevant education (Computer Science or related field) may substitute year for year for experience. What may set you apart:
Bachelor's degree in computer science or related field. Experience installing, maintaining, and administering various computer operating systems like Windows OS and iOS. Experience composing, sending, and responding to electronic mail. Utilizing email program functions such as calendars and meeting requests. An Ability to actively contribute to a work environment that embraces diversity and uses diverse perspectives to reach the organization's goals. Additional Requirements of Employment:
This position will operate largely remotely, but will require visits to the Olympia, WA office at times as business needs require. At least a 24-hour notice would be provided should the need arise. Prior to a new hire, a pre-employment screening, including criminal record history, will be conducted. Information from the pre-employment check will not necessarily preclude employment but will be considered in determining the applicant's suitability and competence to perform in the position.
DOL is committed to the full inclusion of all qualified individuals. In keeping with our commitment, we will take steps to assure that people with disabilities are provided reasonable accommodation.
For additional information about this position, available accommodations or the interview process, contact Supplemental Information Come join us in changing the way government delivers services and help build a legacy of commitment to and excellence in diversity, equity, and inclusion!
How to Apply:
Select the button at the top of this job announcement. Attach:
A cover letter explaining your experience as it relates to this position and why you are interested in this opportunity.
A resume will not substitute for the "work experience" section of the application or vice versa. Applications with blank fields, or supplemental question responses with comments such as "see attachments" may be considered incomplete. You are welcome to include the name and pronoun you would like to be referred to in your materials and we will honor this as you interact with our award-winning diverse and inclusive organization .
A paycheck is just part of a total compensation package. We offer some of the nation's best
benefits .
We value diverse perspectives and life experiences.
We employ and serve people of all backgrounds. We value the unique traits and attributes that each employee brings to the job. Through the diverse perspectives of an inclusive workforce, we will create a more respectful, productive, and unified team to better serve the public of Washington.
Veteran/Military Spouse Preference Notice To take advantage of veteran/military spouse preference, please notify the
Talent Acquisition Team
. Use a subject line that includes the title of this position.
The Washington State Department of Licensing is an equal opportunity employer and does not discriminate on the basis of age, religion, sex (including gender identity), marital status, sexual orientation, race, creed, color, national origin, honorably discharged veteran or military status, or the presence of any sensory, mental, or physical disability or the use of a trained dog guide or service animal by a person with a disability. Persons requiring accommodation in the application process, during the recruitment process, or who need this job announcement in an alternative format, may contact the Human Resources Office at 360-902-4000 or email HRRecruit@dol.wa.gov. Applicants who are deaf or hard of hearing may call our ASL interpreter via Video Phone at 360.339.7344.
The candidate pool certified from this recruitment may be used to fill future similar vacancies for up to sixty days. More than Just a Paycheck! Employee benefits are not just about the kind of services you get, they are also about how much you may have to pay out of pocket. Washington State offers one of the most competitive benefits packages in the nation.
We understand that your life revolves around more than just your career. Like everyone, your first priority is ensuring that you and your family will maintain health and financial security. That's why choice is a key component of our benefits package. We have a selection of health and retirement plans, paid leave, staff training and other compensation benefits that you can mix and match to meet your current and future needs.
Read about our benefits: The following information describes typical benefits available for full-time employees who are expected to work more than six months. Actual benefits may vary by appointment type or be prorated for other than full-time work (e.g. part-time); view the job posting for benefits details for job types other than full-time.
Note:
If the position offers benefits which differ from the following, the job posting should include the specific benefits.
Insurance Benefits Employees and their families are covered by medical (including vision), dental and basic life insurance. There are multiple medical plans with affordable monthly premiums that offer coverage throughout the state.
Staff are eligible to enroll each year in a medical flexible spending account which enables them to use tax-deferred dollars toward their health care expenses. Employees are also covered by basic life and long-term disability insurance, with the option to purchase additional coverage amounts.
To view premium rates, coverage choice in your area and how to enroll, please visit the Public Employees Benefits Board (PEBB) website. The Washington Wellness program from the Health Care Authority works with PEBB to support our workplace wellness programs.
Dependent care assistance allows the employee to save pre-tax dollars for a child or elder care expenses.
Other insurance coverage for auto, boat, home, and renter insurance is available through payroll deduction.
The Washington State Employee Assistance Program promotes the health and well-being of employees.
Retirement and Deferred Compensation State Employees are members of the Washington Public Employees' Retirement System (PERS). New employees have the option of two employer contributed retirement programs. For additional information, check out the Department of Retirement Systems' web site.
Employees also have the ability to participate in the Deferred Compensation Program (DCP). This is a supplemental retirement savings program (similar to an IRA) that allows you control over the amount of pre-tax salary dollars you defer as well as the flexibility to choose between multiple investment options.
Social Security All state employees are covered by the federal Social Security and Medicare systems. The state and the employee pay an equal amount into the system.
Public Service Loan Forgiveness If you are employed by a government or not-for-profit organization, and meet the qualifying criteria, you may be eligible to receive student loan forgiveness under the Public Service Loan Forgiveness Program.
Holidays Full-time and part-time employees are entitled to paid holidays and one paid personal holiday per calendar year.
Note:
Employees who are members of certain Unions may be entitled to additional personal leave day(s), please refer to position specific Collective Bargaining Agreements for more information.
Full-time employees who work full monthly schedules qualify for holiday compensation if they are employed before the holiday and are in pay status for at least 80 nonovertime hours during the month of the holiday; or for the entire work shift preceding the holiday.
Part-time employees who are in pay status during the month of the holiday qualify for the holiday on a pro-rata basis. Compensation for holidays (including personal holiday) will be proportionate to the number of hours in pay status in the month to that required for full-time employment, excluding all holiday hours. Pay status includes hours worked and time on paid leave.
Sick Leave Full-time employees earn eight hours of sick leave per month. Overtime eligible employees who are in pay status for less than 80 hours per month, earn a monthly proportionate to the number of hours in pay status, in the month to that required for full-time employment. Overtime exempt employees who are in pay status for less than 80 hours per month do not earn a monthly accrual of sick leave.
Sick leave accruals for part-time employees will be proportionate to the number of hours in pay status, in the month to that required for full-time employment. Pay status includes hours worked, time on paid leave and paid holiday.
Vacation (Annual Leave) Full-time employees accrue vacation leave at the rates specified in (1) or the applicable collective bargaining agreement (CBA). Full-time employees who are in pay status for less than 80 nonovertime hours in a month do not earn a monthly accrual of vacation leave.
Part-time employees accrue vacation leave hours in accordance with (1) or the applicable collective bargaining agreement (CBA) on a pro rata basis. Vacation leave accrual will be proportionate to the number of hours in pay status, in the month to that required for full-time employment.
Pay status includes hours worked, time on paid leave and paid holiday.
As provided in , an employer may authorize a lump-sum accrual of vacation leave or accelerate the vacation leave accrual rate to support the recruitment and/or retention of a candidate or employee for a Washington Management Service position. Vacation leave accrual rates may only be accelerated using the rates established WAC 357-31-165.
Note:
Most agencies follow the civil service rules covering leave and holidays for
exempt
employees even though there is no requirement for them to do so. However, agencies are required to adhere to the applicable RCWs pertaining holidays and leave.
Military Leave Washington State supports members of the armed forces with 21 days paid military leave per year.
Bereavement Leave Most employees whose family member or household member dies, or for loss of pregnancy, are entitled to five (5) days of paid bereavement leave. In addition, the employer may approve other available leave types for the purpose of bereavement leave.
Additional Leave Leave Sharing
Family and Medical Leave Act (FMLA) Leave Without Pay
Please visit the State HR Website for more detailed information regarding benefits.
Updated 07-21-2025 01
In this role you will have the privilege to serve diverse teammates, customers, and partners. How will you apply your understanding of cultural differences to create an environment where everyone feels valued and has the opportunity to be successful? 02
Do you have the ability to travel statewide, to include overnight stays?
Yes No
03
Do you have the ability to move 40lbs?
Yes No
04
How many years of experience do you have in consultative, customer service, or administrative information technology analysis, system maintenance, troubleshooting, or problem resolution experience?
I have less than 1 year of this type of experience. I have 1 or more years of this type of experience. I have 2 or more years of this type of experience. I have 3 or more years of this type of experience. I have 4 or more years of this type of experience. I do not have this type of experience.
05
Which of the following describes your highest level of education?
1 year of college (30 semester or 45 quarter credits). Associate degree OR 2 years of college (60 semester or 90 quarter credits) 3 years of college (90 semester/135 quarter credits) Bachelor's degree or higher. None of these apply.
06
Do you have the ability to understand and follow agency values of respect, trust, diversity, equity and inclusion through behaviors and decisions?
Yes No
07
Do you have the following experience?Please select all that apply.
Installing, maintaining, and administering various computer operating systems like Windows OS and iOS. Composing, sending, and responding to electronic mail. Utilizing email program functions such as calendars and meeting requests. Actively contribute to a work environment that embraces diversity and uses diverse perspectives to reach the organization's goals. Bachelor's degree in computer science or related field. None of these apply.
08
Do you have the ability to actively contribute to a work environment that embraces diversity and uses diverse perspectives to reach the organization's goals?
Yes No
09
Where did you learn of this vacancy?
Facebook Twitter LinkedIn DOL jobs pages Hiring event/workshop careers.wa.gov Indeed.com Word of mouth Other
10
If you answered "other" to the preceding question, please indicate where you learned of the vacancy in the space below. 11
Do you acknowledge that you must include a current cover letter and complete all supplemental questions fully in order to be considered for this position?
Yes No
Required Question
$62,988.00 - $82,680.00 Annually Location :
Thurston County - Olympia, WA Job Type:
Full Time - Permanent Remote Employment:
Flexible/Hybrid Job Number:
2025-06901 Department:
Dept. of Licensing Division:
Information Services Opening Date:
10/06/2025 Closing Date:
10/19/2025 11:59 PM Pacific
Description "Helping every Washington resident live, work, drive, and thrive."
We are dedicated to growing a culture of belonging through our values:
Respect | Trust | Diversity | Inclusion | Equity. At the
Department of Licensing (DOL)
we recognize the importance of work life harmony and strive to create a culture where employees feel valued and respected. Our employees are trusted and encouraged to be a part of process improvements that impact their work, create value for our customers and help build trust in our government. Our Information Services Division (ISD) is currently recruiting an IT Customer Support professional to provide technical support for our DOL Driver and Vehicle Field Licensing offices
! The Department of Licensing is one of the most public facing state agencies and the second largest revenue generating agency in Washington State. We regularly interact with over 6 million Washington residents and collect nearly $3 billion in taxes and fees annually. We know our services are essential to our customers' ability to live, work, drive, and thrive and we are committed to ensuring every resident has equitable and meaningful access to our services. Are you ready to take your Tech and Customer Service talent statewide? If so, apply today!
Duties As an IT Customer Support team member, providing technical assistance for the Department of Licensing's extensive IT infrastructure and hardware statewide will be vital in this role. Sharing your expertise with the larger team, you will ensure internal customer satisfaction and understanding of our Information Services policies and procedures. Your diligent work will enable our headquarters, driver licensing offices, vehicle licensing offices, and sub-agent offices to serve the public effectively. In this team, day-to-day will consist of installing, configuring, troubleshooting, and supporting commercial and in-house software applications and other essential technology. Your technical abilities and responsiveness will help keep our operations running smoothly across the state. Some of the things you will do: Perform analysis, research, design, troubleshooting, and deployment of requests as required by team leadership. Support daily coverage and duties of the DOL Service Desk team. Provide Help Desk support. Coordinate with vendors on development, testing, and maintenance of COTS products. Support security efforts through password resets, device scans, and SAIT approval procedures. Create, review, update, sunset, and follow documentation to provide a consistent and functional work environment. Qualifications What you will bring to the role:
Four (4) years of experience in consultative, customer service, or administrative information technology analysis, system maintenance, troubleshooting, or problem resolution experience. The ability to understand and follow agency values of respect, trust, diversity, equity and inclusion through behaviors and decisions. Experience can be obtained concurrently.
Up to two (2) years of relevant education (Computer Science or related field) may substitute year for year for experience. What may set you apart:
Bachelor's degree in computer science or related field. Experience installing, maintaining, and administering various computer operating systems like Windows OS and iOS. Experience composing, sending, and responding to electronic mail. Utilizing email program functions such as calendars and meeting requests. An Ability to actively contribute to a work environment that embraces diversity and uses diverse perspectives to reach the organization's goals. Additional Requirements of Employment:
This position will operate largely remotely, but will require visits to the Olympia, WA office at times as business needs require. At least a 24-hour notice would be provided should the need arise. Prior to a new hire, a pre-employment screening, including criminal record history, will be conducted. Information from the pre-employment check will not necessarily preclude employment but will be considered in determining the applicant's suitability and competence to perform in the position.
DOL is committed to the full inclusion of all qualified individuals. In keeping with our commitment, we will take steps to assure that people with disabilities are provided reasonable accommodation.
For additional information about this position, available accommodations or the interview process, contact Supplemental Information Come join us in changing the way government delivers services and help build a legacy of commitment to and excellence in diversity, equity, and inclusion!
How to Apply:
Select the button at the top of this job announcement. Attach:
A cover letter explaining your experience as it relates to this position and why you are interested in this opportunity.
A resume will not substitute for the "work experience" section of the application or vice versa. Applications with blank fields, or supplemental question responses with comments such as "see attachments" may be considered incomplete. You are welcome to include the name and pronoun you would like to be referred to in your materials and we will honor this as you interact with our award-winning diverse and inclusive organization .
A paycheck is just part of a total compensation package. We offer some of the nation's best
benefits .
We value diverse perspectives and life experiences.
We employ and serve people of all backgrounds. We value the unique traits and attributes that each employee brings to the job. Through the diverse perspectives of an inclusive workforce, we will create a more respectful, productive, and unified team to better serve the public of Washington.
Veteran/Military Spouse Preference Notice To take advantage of veteran/military spouse preference, please notify the
Talent Acquisition Team
. Use a subject line that includes the title of this position.
The Washington State Department of Licensing is an equal opportunity employer and does not discriminate on the basis of age, religion, sex (including gender identity), marital status, sexual orientation, race, creed, color, national origin, honorably discharged veteran or military status, or the presence of any sensory, mental, or physical disability or the use of a trained dog guide or service animal by a person with a disability. Persons requiring accommodation in the application process, during the recruitment process, or who need this job announcement in an alternative format, may contact the Human Resources Office at 360-902-4000 or email HRRecruit@dol.wa.gov. Applicants who are deaf or hard of hearing may call our ASL interpreter via Video Phone at 360.339.7344.
The candidate pool certified from this recruitment may be used to fill future similar vacancies for up to sixty days. More than Just a Paycheck! Employee benefits are not just about the kind of services you get, they are also about how much you may have to pay out of pocket. Washington State offers one of the most competitive benefits packages in the nation.
We understand that your life revolves around more than just your career. Like everyone, your first priority is ensuring that you and your family will maintain health and financial security. That's why choice is a key component of our benefits package. We have a selection of health and retirement plans, paid leave, staff training and other compensation benefits that you can mix and match to meet your current and future needs.
Read about our benefits: The following information describes typical benefits available for full-time employees who are expected to work more than six months. Actual benefits may vary by appointment type or be prorated for other than full-time work (e.g. part-time); view the job posting for benefits details for job types other than full-time.
Note:
If the position offers benefits which differ from the following, the job posting should include the specific benefits.
Insurance Benefits Employees and their families are covered by medical (including vision), dental and basic life insurance. There are multiple medical plans with affordable monthly premiums that offer coverage throughout the state.
Staff are eligible to enroll each year in a medical flexible spending account which enables them to use tax-deferred dollars toward their health care expenses. Employees are also covered by basic life and long-term disability insurance, with the option to purchase additional coverage amounts.
To view premium rates, coverage choice in your area and how to enroll, please visit the Public Employees Benefits Board (PEBB) website. The Washington Wellness program from the Health Care Authority works with PEBB to support our workplace wellness programs.
Dependent care assistance allows the employee to save pre-tax dollars for a child or elder care expenses.
Other insurance coverage for auto, boat, home, and renter insurance is available through payroll deduction.
The Washington State Employee Assistance Program promotes the health and well-being of employees.
Retirement and Deferred Compensation State Employees are members of the Washington Public Employees' Retirement System (PERS). New employees have the option of two employer contributed retirement programs. For additional information, check out the Department of Retirement Systems' web site.
Employees also have the ability to participate in the Deferred Compensation Program (DCP). This is a supplemental retirement savings program (similar to an IRA) that allows you control over the amount of pre-tax salary dollars you defer as well as the flexibility to choose between multiple investment options.
Social Security All state employees are covered by the federal Social Security and Medicare systems. The state and the employee pay an equal amount into the system.
Public Service Loan Forgiveness If you are employed by a government or not-for-profit organization, and meet the qualifying criteria, you may be eligible to receive student loan forgiveness under the Public Service Loan Forgiveness Program.
Holidays Full-time and part-time employees are entitled to paid holidays and one paid personal holiday per calendar year.
Note:
Employees who are members of certain Unions may be entitled to additional personal leave day(s), please refer to position specific Collective Bargaining Agreements for more information.
Full-time employees who work full monthly schedules qualify for holiday compensation if they are employed before the holiday and are in pay status for at least 80 nonovertime hours during the month of the holiday; or for the entire work shift preceding the holiday.
Part-time employees who are in pay status during the month of the holiday qualify for the holiday on a pro-rata basis. Compensation for holidays (including personal holiday) will be proportionate to the number of hours in pay status in the month to that required for full-time employment, excluding all holiday hours. Pay status includes hours worked and time on paid leave.
Sick Leave Full-time employees earn eight hours of sick leave per month. Overtime eligible employees who are in pay status for less than 80 hours per month, earn a monthly proportionate to the number of hours in pay status, in the month to that required for full-time employment. Overtime exempt employees who are in pay status for less than 80 hours per month do not earn a monthly accrual of sick leave.
Sick leave accruals for part-time employees will be proportionate to the number of hours in pay status, in the month to that required for full-time employment. Pay status includes hours worked, time on paid leave and paid holiday.
Vacation (Annual Leave) Full-time employees accrue vacation leave at the rates specified in (1) or the applicable collective bargaining agreement (CBA). Full-time employees who are in pay status for less than 80 nonovertime hours in a month do not earn a monthly accrual of vacation leave.
Part-time employees accrue vacation leave hours in accordance with (1) or the applicable collective bargaining agreement (CBA) on a pro rata basis. Vacation leave accrual will be proportionate to the number of hours in pay status, in the month to that required for full-time employment.
Pay status includes hours worked, time on paid leave and paid holiday.
As provided in , an employer may authorize a lump-sum accrual of vacation leave or accelerate the vacation leave accrual rate to support the recruitment and/or retention of a candidate or employee for a Washington Management Service position. Vacation leave accrual rates may only be accelerated using the rates established WAC 357-31-165.
Note:
Most agencies follow the civil service rules covering leave and holidays for
exempt
employees even though there is no requirement for them to do so. However, agencies are required to adhere to the applicable RCWs pertaining holidays and leave.
Military Leave Washington State supports members of the armed forces with 21 days paid military leave per year.
Bereavement Leave Most employees whose family member or household member dies, or for loss of pregnancy, are entitled to five (5) days of paid bereavement leave. In addition, the employer may approve other available leave types for the purpose of bereavement leave.
Additional Leave Leave Sharing
Family and Medical Leave Act (FMLA) Leave Without Pay
Please visit the State HR Website for more detailed information regarding benefits.
Updated 07-21-2025 01
In this role you will have the privilege to serve diverse teammates, customers, and partners. How will you apply your understanding of cultural differences to create an environment where everyone feels valued and has the opportunity to be successful? 02
Do you have the ability to travel statewide, to include overnight stays?
Yes No
03
Do you have the ability to move 40lbs?
Yes No
04
How many years of experience do you have in consultative, customer service, or administrative information technology analysis, system maintenance, troubleshooting, or problem resolution experience?
I have less than 1 year of this type of experience. I have 1 or more years of this type of experience. I have 2 or more years of this type of experience. I have 3 or more years of this type of experience. I have 4 or more years of this type of experience. I do not have this type of experience.
05
Which of the following describes your highest level of education?
1 year of college (30 semester or 45 quarter credits). Associate degree OR 2 years of college (60 semester or 90 quarter credits) 3 years of college (90 semester/135 quarter credits) Bachelor's degree or higher. None of these apply.
06
Do you have the ability to understand and follow agency values of respect, trust, diversity, equity and inclusion through behaviors and decisions?
Yes No
07
Do you have the following experience?Please select all that apply.
Installing, maintaining, and administering various computer operating systems like Windows OS and iOS. Composing, sending, and responding to electronic mail. Utilizing email program functions such as calendars and meeting requests. Actively contribute to a work environment that embraces diversity and uses diverse perspectives to reach the organization's goals. Bachelor's degree in computer science or related field. None of these apply.
08
Do you have the ability to actively contribute to a work environment that embraces diversity and uses diverse perspectives to reach the organization's goals?
Yes No
09
Where did you learn of this vacancy?
Facebook Twitter LinkedIn DOL jobs pages Hiring event/workshop careers.wa.gov Indeed.com Word of mouth Other
10
If you answered "other" to the preceding question, please indicate where you learned of the vacancy in the space below. 11
Do you acknowledge that you must include a current cover letter and complete all supplemental questions fully in order to be considered for this position?
Yes No
Required Question