Four Seasons Hotels Limited
Front Desk Supervisor
Four Seasons Hotels Limited, New Orleans, Louisiana, United States, 70123
About Four Seasons:
Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.
At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.
About the location: Riverfront luxury in one of America's most celebrated cities. Unlocking the authentic New Orleans, Four Seasons invites you to our landmark tower - a heritage icon with a central downtown location on the banks of the Mississippi River. Dine on innovative Louisiana cuisine, relax by our resort-style pool, and plan your own private event at our 34th-floor observation deck boasting NOLA's best views.
About the role Four Seasons Hotel and Residences New Orleans is seeking a
Front Desk Supervisor
to join our dynamic Front Office team. The Front Desk Supervisor supervises a given shift at the Front Desk. Team members in this position direct staff who performs the following duties and will also perform these duties on their own: welcomes and registers hotel guests, explaining the accommodations and establishing credit or method of payment. They also check guests out of the hotel, preparing and explaining the bill, respond to a wide variety of guest requests by accurately assessing the guests' needs and requests and then adding personal recommendations and touches to achieve maximum customer satisfaction while complying with all Four Seasons' policies.
What you will do
Supervises shifts at the Front Desk Directs staff that performs the following duties and will also perform these duties on own: welcomes and registers hotel guests, explaining the accommodations and establishing credit or method of payment Responds to a wide variety of guest requests by accurately assessing the guest needs and requests and then adding personal recommendations and touches to achieve maximum customer satisfaction while complying with all Four Seasons' policies. Checks in guests in an efficient and friendly manner, using guest name whenever possible. Assures that guests are assigned type of room requested and the correct rate is charged. Arranges for luggage to be delivered to guest room. Issues correct keys to the guest. Checks out guests at end of stay. Ascertains guest satisfaction, collects keys, posts late charges and presents bill to guest. Settles bill accurately through credit card or cash transaction. Works directly with guest experience team to execute high level of service to all guest. As need, support as manager on duty for various shifts. Resolves customer complaints, handling all guest interactions with the highest level of hospitality and professionalism, accommodating special requests whenever possible; assists customers in all inquiries in connection with hotel services, hours of operations, key hotel personnel, in-house events, directions, etc. Responds to all guest requests in an accurate and timely manner. Interaction with guest will be in person and by phone Maintains a balanced bank assigned by the hotel. Makes change, cashes checks, exchanges foreign currency. Reconciles all transactions at the close of each shift Utilizes a variety of computer systems to check guests in and out, run daily reports and select and block rooms for arriving guests Works harmoniously and professionally with co-workers and supervisors Accepts reservations, changes and cancellations in the absence of Reservations Department Staff What you bring
Must have 2-3 years experience in a Front Office position (i.e. Receptionist/Agent, Night Auditor, Rooms Controller), preferably in a luxury hotel. A sincere willingness to provide service to residents and guests, staff and peers Ability to operate all computer equipment necessary to perform the job Ability to communicate clearly and effectively with colleagues and guests Good organizational skills, with the ability to work independently Ability to function under pressure, set priorities and adjust to changing conditions Requires attention to detail and accuracy Ability to read, count, and write to accurately complete all documentation and sales transaction paperwork OPERA knowledge and proficiency required What we offer:
Competitive Salary, wages, and a comprehensive benefits package Excellent Training and Development opportunities Comprehensive Time Off Package including Paid Vacation, Sick Time, and 9 Paid Holidays Discounted Accommodations at other Four Seasons Hotels and Resort Complimentary Dry Cleaning for Employee Uniforms Complimentary Employee Meals Discounted parking near the hotel Schedule & Hours:
This is a full-time position. Candidates must be able to work a minimum of 30 hour weekly and must be able to work mornings, nights, weekends, overnights, and holidays.
Four Seasons is an Equal Opportunity, Affirmative Action employer. Minorities, women, veterans, and individuals with disabilities are encouraged to apply. To access the 'EEOC is The Law' Information poster please visit this website - https://eeoc.gov/sites/default/files/migrated_files/employers/poster_screen_reader_optimized.pdf
Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.
At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.
About the location: Riverfront luxury in one of America's most celebrated cities. Unlocking the authentic New Orleans, Four Seasons invites you to our landmark tower - a heritage icon with a central downtown location on the banks of the Mississippi River. Dine on innovative Louisiana cuisine, relax by our resort-style pool, and plan your own private event at our 34th-floor observation deck boasting NOLA's best views.
About the role Four Seasons Hotel and Residences New Orleans is seeking a
Front Desk Supervisor
to join our dynamic Front Office team. The Front Desk Supervisor supervises a given shift at the Front Desk. Team members in this position direct staff who performs the following duties and will also perform these duties on their own: welcomes and registers hotel guests, explaining the accommodations and establishing credit or method of payment. They also check guests out of the hotel, preparing and explaining the bill, respond to a wide variety of guest requests by accurately assessing the guests' needs and requests and then adding personal recommendations and touches to achieve maximum customer satisfaction while complying with all Four Seasons' policies.
What you will do
Supervises shifts at the Front Desk Directs staff that performs the following duties and will also perform these duties on own: welcomes and registers hotel guests, explaining the accommodations and establishing credit or method of payment Responds to a wide variety of guest requests by accurately assessing the guest needs and requests and then adding personal recommendations and touches to achieve maximum customer satisfaction while complying with all Four Seasons' policies. Checks in guests in an efficient and friendly manner, using guest name whenever possible. Assures that guests are assigned type of room requested and the correct rate is charged. Arranges for luggage to be delivered to guest room. Issues correct keys to the guest. Checks out guests at end of stay. Ascertains guest satisfaction, collects keys, posts late charges and presents bill to guest. Settles bill accurately through credit card or cash transaction. Works directly with guest experience team to execute high level of service to all guest. As need, support as manager on duty for various shifts. Resolves customer complaints, handling all guest interactions with the highest level of hospitality and professionalism, accommodating special requests whenever possible; assists customers in all inquiries in connection with hotel services, hours of operations, key hotel personnel, in-house events, directions, etc. Responds to all guest requests in an accurate and timely manner. Interaction with guest will be in person and by phone Maintains a balanced bank assigned by the hotel. Makes change, cashes checks, exchanges foreign currency. Reconciles all transactions at the close of each shift Utilizes a variety of computer systems to check guests in and out, run daily reports and select and block rooms for arriving guests Works harmoniously and professionally with co-workers and supervisors Accepts reservations, changes and cancellations in the absence of Reservations Department Staff What you bring
Must have 2-3 years experience in a Front Office position (i.e. Receptionist/Agent, Night Auditor, Rooms Controller), preferably in a luxury hotel. A sincere willingness to provide service to residents and guests, staff and peers Ability to operate all computer equipment necessary to perform the job Ability to communicate clearly and effectively with colleagues and guests Good organizational skills, with the ability to work independently Ability to function under pressure, set priorities and adjust to changing conditions Requires attention to detail and accuracy Ability to read, count, and write to accurately complete all documentation and sales transaction paperwork OPERA knowledge and proficiency required What we offer:
Competitive Salary, wages, and a comprehensive benefits package Excellent Training and Development opportunities Comprehensive Time Off Package including Paid Vacation, Sick Time, and 9 Paid Holidays Discounted Accommodations at other Four Seasons Hotels and Resort Complimentary Dry Cleaning for Employee Uniforms Complimentary Employee Meals Discounted parking near the hotel Schedule & Hours:
This is a full-time position. Candidates must be able to work a minimum of 30 hour weekly and must be able to work mornings, nights, weekends, overnights, and holidays.
Four Seasons is an Equal Opportunity, Affirmative Action employer. Minorities, women, veterans, and individuals with disabilities are encouraged to apply. To access the 'EEOC is The Law' Information poster please visit this website - https://eeoc.gov/sites/default/files/migrated_files/employers/poster_screen_reader_optimized.pdf