Call Center Representative Job at Four Seasons Heating, Air Conditioning, Plumbi

Join to apply for the Call Center Representative role at Four Seasons Heating, Air Conditioning, Plumbing, & Electric 5 months ago Be among the first 25 applicants Join to apply for the Call Center Representative role at Four Seasons Heating, Air Conditioning, Plumbing, & Electric The ideal applicant should have 1-2 years of experience and be able to perform a variety of tasks within a very busy atmosphere, make quick/accurate decisions, and have the flexibility to provide adequate coverage including some evenings and weekends, especially during peak weather. If you are someone who adds value through flexibility and the ability to perform well under pressure, then we look forward to meeting you! Pay & Benefits: $13 per hour starting pay, plus incentives. Hourly rate assigned based on experience. Health insurance - Blue Cross, Blue Shield 401K with minimum 3% match Free life insurance - 25K Free vision insurance Free dental insurance Paid vacation and holidays Opportunity for advancement! Requirements: Ability and willingness to learn and multi-task Experience and knowledge in Microsoft Excel, Access, and Word Excellent organizational and documentation skills Excellent communication skills both verbal and written Excellent and confident customer support skills and positive disposition Flexibility for On-Call responsibilities Ability to handle high call volume Tasks Include, But Not Limited To : Identify, research, and resolve customer questions Complete call logs and reports Recognize, document, and alert supervisor of trends in customer calls Recommend process improvements Transfer calls correctly to the appropriate staff when necessary Provide customers with basic information regarding the nature of our business "Other duties as required." Reasonable Accommodation: Four Seasons is an affirmative action and equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, disability, age, sexual orientation, gender identity, national origin, veteran status, or genetic information. Four Seasons is committed to providing access, equal opportunity and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities. To request reasonable accommodation, contact Human Resources at 773-284-6161 Ext 5010. Covid-19/Coronavirus update: Four Seasons will remain open as an essential business to service the Chicagoland area. Through continuous and careful planning, we continue to adapt to the quickly changing landscape of the world today to maintain the safest work environment for our employees. We have hand sanitizer at all work stations and we provide Personal Protective Equipment (PPE) which include face masks and gloves to all employees to help insure their health & safety in these uncertain times. Seniority level Seniority level Entry level Employment type Employment type Full-time Job function Job function Other Industries Consumer Services Referrals increase your chances of interviewing at Four Seasons Heating, Air Conditioning, Plumbing, & Electric by 2x Resolution Center - Remote Call Center Specialist Call Center Senior Representative (100% remote) Chicago, IL $44,846.29 - $47,088.60 3 weeks ago Customer Service Associate - 7am - 3:30pm Call Center Senior Representative (100% remote) Chicago, IL $25,000.00 - $50,000.00 1 day ago Call Center Customer Service Representative- Sales Call Center Representative - Onsite in Chicago Health & Benefits - Customer Service Representative / Call Center Agent (Remote) (General Consideration) Entry Level Claims Call Center Specialist Retirement & Wealth - Call Center Agent (Remote) We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI. #J-18808-Ljbffr