UDR, Inc.
Overview
UDR, Inc. and its affiliated companies are seeking a
Resident Service Manager
to join our team at Elements, our exclusive apartment community (441 homes) located in Bellevue, WA. Do you thrive on crafting an amazing customer experience and providing satisfying solutions to customers? Do you want to be a "Care Hero" and it's your job to save the customer's day? As a
Resident Services Manager , each day you to build a sense of community and strive to achieve the community's resident retention and customer service goals.
Responsibilities
Asset Quality
— Ensure the community is ready for business and meets established physical standards daily, including walking the community, opening/closing showing units, monitoring offices, restrooms, amenity areas, parking, and show apartments to ensure quality, cleanliness, and presentation standards; proactively monitor battery upkeep of smart locks.
Refresh community signage and write/distribute collateral to support occupancy and community image.
Customer Service
— Provide the highest standard of quality and service through resident relations: answer questions professionally and timely; implement strategies to improve quality of service.
Launch self-guided tours or provide guided tours for prospects; assist with short-term rentals, corporate housing, and guest suite rentals.
Conduct move-in orientation sessions for new residents and assist with annual renewal conversations as needed.
Oversee the Customer Survey Program with immediate follow-up to residents after service requests via email or text, including follow-up calls to gather more information on service quality and satisfaction.
Oversee and ensure maintenance matters are addressed or escalated; follow up until resolved.
Financial
— Complete various accounting and financial functions to support community operations; work with the Business Manager to complete required financial responsibilities; reconcile Purchase Card (P-card) transactions for the community.
Personnel
— Lead a high-performing team; host daily/weekly huddles; hire and train staff; monitor performance and address issues; approve time records and time-off requests.
Vendor Management
— Manage vendor keys, source new vendors to maintain community appearance, and maintain telecom/computer equipment; partner with IT to troubleshoot systems.
Administrative
— Manage tasks related to driving and supporting operations: prepare and deliver resident communications; manage move-in process; review and sign leases; enforce policies; manage events; maintain website and social media campaigns; manage Reputation Management; utilize Sugar CRM for resident relations; manage packages; investigate and resolve issues; assist with court appearances as needed; manage key policy; oversee office supplies; develop emergency procedures; coordinate with Centralized Admin/Sales/Renewal teams; promote a productive, engaged team; comply with policies; uphold UDR values; perform other duties as assigned.
Experience, Knowledge and Skills
Minimum 2 to 5 years property management experience in onsite office operations, leasing, administration, and customer service; experience in special events, marketing, and website management preferred.
Minimum of two years' management or supervisory experience required.
Experience in customer service roles in hotels, rental operations, or related upscale service business is preferred.
Education
Bachelor's Degree in Business or related field, preferred. In lieu of degree, equivalent experience in residential properties, marketing, and website development, or related business operations is required.
Career Development and Benefits We offer ongoing education opportunities and a culture of growth and advancement. We provide a comprehensive benefits package, including a company-matched 401(k), vacation and personal time, holidays, housing discounts, tuition reimbursement, company events, community service days, and a President's Club event in Las Vegas for exceptional service and operational excellence.
Benefits Offered
Medical, Dental, Vision Plans
Medical Flexible Spending Account
Dependent Care Spending Account
Lifestyle Spending Account
Supplemental Term Life Insurance
Voluntary Cancer Insurance
Supplemental Short-Term Disability Insurance / AD&D Insurance
Voluntary Long Term Care Insurance
401(k) Plan with company match
Compensation Hourly Range: $80,000/yr. - $93,000/yr., depends on experience
About UDR, Inc. UDR, Inc., an S&P 500 company, is one of the nation's largest owners and managers of residential apartment communities. UDR is an Equal Employment Opportunity Employer.
UDR is proud to provide equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training. UDR is committed to providing and maintaining a diverse workforce and an inclusive work environment with equitable access and opportunity for associates to participate, grow, and reach their full potential.
Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.
#J-18808-Ljbffr
UDR, Inc. and its affiliated companies are seeking a
Resident Service Manager
to join our team at Elements, our exclusive apartment community (441 homes) located in Bellevue, WA. Do you thrive on crafting an amazing customer experience and providing satisfying solutions to customers? Do you want to be a "Care Hero" and it's your job to save the customer's day? As a
Resident Services Manager , each day you to build a sense of community and strive to achieve the community's resident retention and customer service goals.
Responsibilities
Asset Quality
— Ensure the community is ready for business and meets established physical standards daily, including walking the community, opening/closing showing units, monitoring offices, restrooms, amenity areas, parking, and show apartments to ensure quality, cleanliness, and presentation standards; proactively monitor battery upkeep of smart locks.
Refresh community signage and write/distribute collateral to support occupancy and community image.
Customer Service
— Provide the highest standard of quality and service through resident relations: answer questions professionally and timely; implement strategies to improve quality of service.
Launch self-guided tours or provide guided tours for prospects; assist with short-term rentals, corporate housing, and guest suite rentals.
Conduct move-in orientation sessions for new residents and assist with annual renewal conversations as needed.
Oversee the Customer Survey Program with immediate follow-up to residents after service requests via email or text, including follow-up calls to gather more information on service quality and satisfaction.
Oversee and ensure maintenance matters are addressed or escalated; follow up until resolved.
Financial
— Complete various accounting and financial functions to support community operations; work with the Business Manager to complete required financial responsibilities; reconcile Purchase Card (P-card) transactions for the community.
Personnel
— Lead a high-performing team; host daily/weekly huddles; hire and train staff; monitor performance and address issues; approve time records and time-off requests.
Vendor Management
— Manage vendor keys, source new vendors to maintain community appearance, and maintain telecom/computer equipment; partner with IT to troubleshoot systems.
Administrative
— Manage tasks related to driving and supporting operations: prepare and deliver resident communications; manage move-in process; review and sign leases; enforce policies; manage events; maintain website and social media campaigns; manage Reputation Management; utilize Sugar CRM for resident relations; manage packages; investigate and resolve issues; assist with court appearances as needed; manage key policy; oversee office supplies; develop emergency procedures; coordinate with Centralized Admin/Sales/Renewal teams; promote a productive, engaged team; comply with policies; uphold UDR values; perform other duties as assigned.
Experience, Knowledge and Skills
Minimum 2 to 5 years property management experience in onsite office operations, leasing, administration, and customer service; experience in special events, marketing, and website management preferred.
Minimum of two years' management or supervisory experience required.
Experience in customer service roles in hotels, rental operations, or related upscale service business is preferred.
Education
Bachelor's Degree in Business or related field, preferred. In lieu of degree, equivalent experience in residential properties, marketing, and website development, or related business operations is required.
Career Development and Benefits We offer ongoing education opportunities and a culture of growth and advancement. We provide a comprehensive benefits package, including a company-matched 401(k), vacation and personal time, holidays, housing discounts, tuition reimbursement, company events, community service days, and a President's Club event in Las Vegas for exceptional service and operational excellence.
Benefits Offered
Medical, Dental, Vision Plans
Medical Flexible Spending Account
Dependent Care Spending Account
Lifestyle Spending Account
Supplemental Term Life Insurance
Voluntary Cancer Insurance
Supplemental Short-Term Disability Insurance / AD&D Insurance
Voluntary Long Term Care Insurance
401(k) Plan with company match
Compensation Hourly Range: $80,000/yr. - $93,000/yr., depends on experience
About UDR, Inc. UDR, Inc., an S&P 500 company, is one of the nation's largest owners and managers of residential apartment communities. UDR is an Equal Employment Opportunity Employer.
UDR is proud to provide equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training. UDR is committed to providing and maintaining a diverse workforce and an inclusive work environment with equitable access and opportunity for associates to participate, grow, and reach their full potential.
Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.
#J-18808-Ljbffr