Ryder System, Inc.
ServiceNow HRSD Lead Developer (HRIS Business Partner)- REMOTE
Ryder System, Inc., Springfield, Illinois, us, 62777
Overview
ServiceNow HRSD Lead Developer (HRIS Business Partner) – REMOTE Summary: The HRIS Business Partner is responsible for managing, monitoring, maintaining, and developing the HRIS systems from a business function perspective in close partnership with Information Technology, Human Resources, HR Administration and Operations. The department provides technical expertise through software or computer languages. Under general guidance the HRIS Business Partner evaluates, analyzes, designs and maintains the company's human resources information system such as the ServiceNow HRSD module (MUST) and Workday HCM module (Preferred). Remote work from home. Responsibilities
Design, develop, configure, and customize solutions within ServiceNow to improve/streamline HR processes and workflows Collaborate with HR, IT, and business partners to gather requirements, recommend solutions, and deliver enhancements aligned with organizational goals Collaborate with HR, IT, business partners, and vendors to implement or update integrations Provide continuous support and improvement to Employee Center portal(s) as well as Now mobile app Ensure compliance with data security and privacy standards within the ServiceNow HRSD environment Develop or maintain Virtual Agent topics based on business needs Conduct thorough testing in development environment and work closely with IT to move development to production Troubleshoot and resolve technical issues ensuring optimal performance within the HRSD module Assist in system upgrades/patches through testing, reporting and analysis of changes; liaise with HR stakeholders to identify changes impacted by upgrades and help implement them Identify new HR needs and the software products to fulfill these needs; perform analysis and propose solutions to complex problems related to HR programs Act as a liaison between HRIS and internal HR departments to ensure department system needs are met Develop and maintain strong working knowledge of the HR system; provide training support to end-users and others in the department Provide end-user support by developing reports, Excel spreadsheets, or other relevant software Make modifications to existing reports as necessary Coordinate collection and preparation of routine and special reports as required Monitor system for problems and implement corrective and preventive actions Ensure all interface files are received and run successfully Qualifications
Bachelor’s degree in a related field Five or more years of experience in an HRIS or IT environment, with at least 3 years specializing in ServiceNow implementation, administration and support; ServiceNow HRSD module preferred ServiceNow Certified System Administrator (CSA) and/or Certified Implementation Specialist – HR (CIS-HR) are highly preferred Hands-on experience with ServiceNow HRSD configuration (HR Service Configuration, HR Case and Knowledge Management, Employee Center Pro) Experience with developing in ServiceNow (e.g., service catalogs, Virtual Agent, Flow Designer) Experience with integrations between ServiceNow and other HR systems (e.g., Workday) preferred Experience with scripting in ServiceNow (e.g., Business Rules, Client Scripts, UI Actions) preferred Experience with Platform Analytics, Performance Analytics preferred Proficient in Microsoft Office (Access, Excel, Word, PowerPoint, Outlook) – advanced Broad knowledge of HR function, information needs, reporting requirements, workflow and technology solutions – intermediate Working knowledge of HRIS and Payroll systems – intermediate preferred Strong knowledge of system operating environments, technologies, equipment/systems and applications – intermediate Strong skills in process analysis and design, system mapping, re-engineering, and report writing – intermediate Travel
No Job Category
HRIS Benefits
For full-time positions: Ryder offers comprehensive health and welfare benefits, PTO, and a 401(k) retirement plan. See the benefits summary for details. Ryder is an Equal Opportunity Employer and Drug Free workplace. All qualified applicants will receive consideration without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, veteran status, disability, or other protected status. Security Notice: Ryder communicates with applicants from @ryder.com email addresses and will not solicit personal information outside of the official application process. This description reflects current requirements and may be subject to change without notice.
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ServiceNow HRSD Lead Developer (HRIS Business Partner) – REMOTE Summary: The HRIS Business Partner is responsible for managing, monitoring, maintaining, and developing the HRIS systems from a business function perspective in close partnership with Information Technology, Human Resources, HR Administration and Operations. The department provides technical expertise through software or computer languages. Under general guidance the HRIS Business Partner evaluates, analyzes, designs and maintains the company's human resources information system such as the ServiceNow HRSD module (MUST) and Workday HCM module (Preferred). Remote work from home. Responsibilities
Design, develop, configure, and customize solutions within ServiceNow to improve/streamline HR processes and workflows Collaborate with HR, IT, and business partners to gather requirements, recommend solutions, and deliver enhancements aligned with organizational goals Collaborate with HR, IT, business partners, and vendors to implement or update integrations Provide continuous support and improvement to Employee Center portal(s) as well as Now mobile app Ensure compliance with data security and privacy standards within the ServiceNow HRSD environment Develop or maintain Virtual Agent topics based on business needs Conduct thorough testing in development environment and work closely with IT to move development to production Troubleshoot and resolve technical issues ensuring optimal performance within the HRSD module Assist in system upgrades/patches through testing, reporting and analysis of changes; liaise with HR stakeholders to identify changes impacted by upgrades and help implement them Identify new HR needs and the software products to fulfill these needs; perform analysis and propose solutions to complex problems related to HR programs Act as a liaison between HRIS and internal HR departments to ensure department system needs are met Develop and maintain strong working knowledge of the HR system; provide training support to end-users and others in the department Provide end-user support by developing reports, Excel spreadsheets, or other relevant software Make modifications to existing reports as necessary Coordinate collection and preparation of routine and special reports as required Monitor system for problems and implement corrective and preventive actions Ensure all interface files are received and run successfully Qualifications
Bachelor’s degree in a related field Five or more years of experience in an HRIS or IT environment, with at least 3 years specializing in ServiceNow implementation, administration and support; ServiceNow HRSD module preferred ServiceNow Certified System Administrator (CSA) and/or Certified Implementation Specialist – HR (CIS-HR) are highly preferred Hands-on experience with ServiceNow HRSD configuration (HR Service Configuration, HR Case and Knowledge Management, Employee Center Pro) Experience with developing in ServiceNow (e.g., service catalogs, Virtual Agent, Flow Designer) Experience with integrations between ServiceNow and other HR systems (e.g., Workday) preferred Experience with scripting in ServiceNow (e.g., Business Rules, Client Scripts, UI Actions) preferred Experience with Platform Analytics, Performance Analytics preferred Proficient in Microsoft Office (Access, Excel, Word, PowerPoint, Outlook) – advanced Broad knowledge of HR function, information needs, reporting requirements, workflow and technology solutions – intermediate Working knowledge of HRIS and Payroll systems – intermediate preferred Strong knowledge of system operating environments, technologies, equipment/systems and applications – intermediate Strong skills in process analysis and design, system mapping, re-engineering, and report writing – intermediate Travel
No Job Category
HRIS Benefits
For full-time positions: Ryder offers comprehensive health and welfare benefits, PTO, and a 401(k) retirement plan. See the benefits summary for details. Ryder is an Equal Opportunity Employer and Drug Free workplace. All qualified applicants will receive consideration without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, veteran status, disability, or other protected status. Security Notice: Ryder communicates with applicants from @ryder.com email addresses and will not solicit personal information outside of the official application process. This description reflects current requirements and may be subject to change without notice.
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