Sotheby's Institute of Art
The Pre-Sale Manager is responsible for core management, people and transformation priorities as well as maintaining oversight of the pre-sale responsibilities for their team. As part of the Service Operations management team, the Pre-Sale Manager will collaborate across Service Operations globally to ensure delivery of standardization of process and the day-to-day delivery of the operation to a high standard of quality.
Responsibilities
Line manage a group of Pre Sale Coordinators and provide day-to-day support and guidance Support recruitment of Pre Sale Coordinators for roles as required Partner with Head of Client Experience as appropriate to set goals and perform annual performance reviews Oversee training programme for new Pre Sale Coordinators Manage risk and escalation appropriately Ensure adequate Pre Sale Coordinators coverage for specialist departments (holidays, sick leave) Work with key department stakeholders to ensure outputs are delivered to the highest quality Partner closely with post-sale managers to ensure appropriate handoff and completion of the client journey Work alongside Head of Client Experience and take personal accountability for the direction of transformation within the Pre-Sale function and the wider Service Operation team Collaborate as a team across Client Experience teams to manage workloads Oversee and support new Coordinators with entering complex consignment terms correctly into SAP (graduated VC, Share, Guarantees, IBs) and ensure Non-Standard Terms spreadsheet is completed and lots are blocked in SAP Assist Coordinators with complex post-sale client issues e.g. canceled sales Ensure financial transactions amongst team comply with corporate governance Assist Coordinators with movement of property via NY for other sale locations (export for sale and return shipments) Oversee coordination of post-auction transactions including post-auction sales, account adjustments and canceled sales Ideal Experience & Competencies
Bachelor’s Degree required, ideally in relevant area of study/interest Previous Pre Sale Coordinator or relevant experience within an auction house is desired Experience in managing a team is an advantage but not a pre-requisite Enthusiastic and proactive with a flexible, forward-thinking approach Good communication and client service skills Excellent organizational skills including the ability to multitask and prioritize High level of attention to detail Ability to communicate at all levels, to present information and influence behaviors/culture Energetic and persistent Working knowledge of Sotheby’s systems, procedures and sale administration is an advantage but not a prerequisite Able to maintain the highest standards of confidentiality and discretion The proposed base salary for this position is $70,000. In addition to base salary successful candidates are eligible to receive a discretionary bonus, as well as a competitive benefits package. Salary offers are based on a wide range of factors including relevant skills, training, experience, education, and, where applicable, licensure or certifications obtained. Market and organizational factors are also considered. To view our
Candidate Privacy Notice
for the US, please
click here . To view our
Candidate Privacy Notice
for the UK, Hong Kong, France and Switzerland, please
click here . The Company is an equal opportunity employer and considers all applicants for employment without regard to race, color, creed, religion, sex, sexual orientation, marital or civil partnership/union status, national origin, age, disability, pregnancy, genetic predisposition, genetic information, reproductive health decision, gender identity or expression, alienage or citizenship status, military or veteran status, or any other characteristic protected by applicable law. The Company complies with applicable state and local laws prohibiting discrimination in employment in every jurisdiction in which it operates.
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Line manage a group of Pre Sale Coordinators and provide day-to-day support and guidance Support recruitment of Pre Sale Coordinators for roles as required Partner with Head of Client Experience as appropriate to set goals and perform annual performance reviews Oversee training programme for new Pre Sale Coordinators Manage risk and escalation appropriately Ensure adequate Pre Sale Coordinators coverage for specialist departments (holidays, sick leave) Work with key department stakeholders to ensure outputs are delivered to the highest quality Partner closely with post-sale managers to ensure appropriate handoff and completion of the client journey Work alongside Head of Client Experience and take personal accountability for the direction of transformation within the Pre-Sale function and the wider Service Operation team Collaborate as a team across Client Experience teams to manage workloads Oversee and support new Coordinators with entering complex consignment terms correctly into SAP (graduated VC, Share, Guarantees, IBs) and ensure Non-Standard Terms spreadsheet is completed and lots are blocked in SAP Assist Coordinators with complex post-sale client issues e.g. canceled sales Ensure financial transactions amongst team comply with corporate governance Assist Coordinators with movement of property via NY for other sale locations (export for sale and return shipments) Oversee coordination of post-auction transactions including post-auction sales, account adjustments and canceled sales Ideal Experience & Competencies
Bachelor’s Degree required, ideally in relevant area of study/interest Previous Pre Sale Coordinator or relevant experience within an auction house is desired Experience in managing a team is an advantage but not a pre-requisite Enthusiastic and proactive with a flexible, forward-thinking approach Good communication and client service skills Excellent organizational skills including the ability to multitask and prioritize High level of attention to detail Ability to communicate at all levels, to present information and influence behaviors/culture Energetic and persistent Working knowledge of Sotheby’s systems, procedures and sale administration is an advantage but not a prerequisite Able to maintain the highest standards of confidentiality and discretion The proposed base salary for this position is $70,000. In addition to base salary successful candidates are eligible to receive a discretionary bonus, as well as a competitive benefits package. Salary offers are based on a wide range of factors including relevant skills, training, experience, education, and, where applicable, licensure or certifications obtained. Market and organizational factors are also considered. To view our
Candidate Privacy Notice
for the US, please
click here . To view our
Candidate Privacy Notice
for the UK, Hong Kong, France and Switzerland, please
click here . The Company is an equal opportunity employer and considers all applicants for employment without regard to race, color, creed, religion, sex, sexual orientation, marital or civil partnership/union status, national origin, age, disability, pregnancy, genetic predisposition, genetic information, reproductive health decision, gender identity or expression, alienage or citizenship status, military or veteran status, or any other characteristic protected by applicable law. The Company complies with applicable state and local laws prohibiting discrimination in employment in every jurisdiction in which it operates.
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