AEROCONTACT
Senior Program Support Services Manager (H/F) - SAFRAN CABIN INC.
AEROCONTACT, Garden Grove, California, United States, 92641
Overview
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Senior Program Support Services Manager (H/F) - SAFRAN CABIN INC.
role at
AEROCONTACT . Safran Cabin is a world leader in aircraft interiors and systems. We provide innovative, smart and sustainable cabin interiors, as well as advanced air, water and waste management equipment to enhance user experience. Our 11,000 employees worldwide support OEMs, airlines, lessors and VIP clients with configurable interiors for various platforms. Here, there is no single career path. At Safran, collaboration is essential, and we create cutting edge solutions together. Your mission? Making the journey the most enjoyable part of the trip. The Senior Program Support and Services Manager is responsible for the leadership of the Program Support and Services Management (PSSM) Team and the overall customer satisfaction and financial performance of one or more programs. The Program Support and Services Manager takes the initiative, arbitrate, and drive the success of the programs. This role will also serve as the customer point of contact for aftermarket support. Responsibilities
Ensure contractual requirements and company goals are met in all areas, including customer satisfaction, on-time delivery, quality, and closure of technical issues. Assess program strengths and identify areas for improvement; drive, formulate, organize, and monitor improvement plans to closure. Develop and manage budget for the program; guarantee profitability through daily pricing, catalogue issuance, and negotiate changes to improve financial performance. Define, establish and implement the product & services activities roadmap in relation to program objectives. Oversee entry into service plans for new products or new major customer contracts. Deliver on performance KPIs and ensure high efficiency of the program support teams in daily work. Organize and conduct internal and external PRM (Program Review Meetings). Capture and communicate lessons learned and ensure they are incorporated into program planning and control. Manage and control risks & opportunities with assigned owners and mitigation/capture plans; drive execution of risk/opportunity plans. Qualifications
Education: Bachelor’s degree required. Experience: Typically requires 10 years of project manager or project engineer experience in a commercial aerospace environment, and 5 years of supervisory/team manager experience. Computer Skills: Proficient with MS Project; basic knowledge of Microsoft Office (Word, Excel, PowerPoint). Other Skills: Strong knowledge of program management methodologies; ability to manage complex projects; excellent verbal and written communication; ability to build relationships; leadership, organizational, analytical, and financial acumen; ability to handle multiple projects with attention to detail; strong problem solving and organizational skills. Additional Preferred Skills (not required): Experience in Product Support and Aftermarket Services; degree in engineering; project management certification (PMI, PMP, etc.); experience with LEAN and continuous improvement; 25% business travel likely. Employment details
Employment type: Full-time Job function: Information Technology Industries: Staffing and Recruiting Equal Employment Opportunity
At Safran Cabin, we provide equal employment opportunity to all individuals regardless of race, color, religion, sex/gender, sexual orientation, gender identity/gender expression, marital status, pregnancy, age, national origin, ancestry, disability/medical condition, military or veteran status, citizenship status, genetic characteristics or information, or any other characteristic protected by applicable federal, state, and local laws.
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Join to apply for the
Senior Program Support Services Manager (H/F) - SAFRAN CABIN INC.
role at
AEROCONTACT . Safran Cabin is a world leader in aircraft interiors and systems. We provide innovative, smart and sustainable cabin interiors, as well as advanced air, water and waste management equipment to enhance user experience. Our 11,000 employees worldwide support OEMs, airlines, lessors and VIP clients with configurable interiors for various platforms. Here, there is no single career path. At Safran, collaboration is essential, and we create cutting edge solutions together. Your mission? Making the journey the most enjoyable part of the trip. The Senior Program Support and Services Manager is responsible for the leadership of the Program Support and Services Management (PSSM) Team and the overall customer satisfaction and financial performance of one or more programs. The Program Support and Services Manager takes the initiative, arbitrate, and drive the success of the programs. This role will also serve as the customer point of contact for aftermarket support. Responsibilities
Ensure contractual requirements and company goals are met in all areas, including customer satisfaction, on-time delivery, quality, and closure of technical issues. Assess program strengths and identify areas for improvement; drive, formulate, organize, and monitor improvement plans to closure. Develop and manage budget for the program; guarantee profitability through daily pricing, catalogue issuance, and negotiate changes to improve financial performance. Define, establish and implement the product & services activities roadmap in relation to program objectives. Oversee entry into service plans for new products or new major customer contracts. Deliver on performance KPIs and ensure high efficiency of the program support teams in daily work. Organize and conduct internal and external PRM (Program Review Meetings). Capture and communicate lessons learned and ensure they are incorporated into program planning and control. Manage and control risks & opportunities with assigned owners and mitigation/capture plans; drive execution of risk/opportunity plans. Qualifications
Education: Bachelor’s degree required. Experience: Typically requires 10 years of project manager or project engineer experience in a commercial aerospace environment, and 5 years of supervisory/team manager experience. Computer Skills: Proficient with MS Project; basic knowledge of Microsoft Office (Word, Excel, PowerPoint). Other Skills: Strong knowledge of program management methodologies; ability to manage complex projects; excellent verbal and written communication; ability to build relationships; leadership, organizational, analytical, and financial acumen; ability to handle multiple projects with attention to detail; strong problem solving and organizational skills. Additional Preferred Skills (not required): Experience in Product Support and Aftermarket Services; degree in engineering; project management certification (PMI, PMP, etc.); experience with LEAN and continuous improvement; 25% business travel likely. Employment details
Employment type: Full-time Job function: Information Technology Industries: Staffing and Recruiting Equal Employment Opportunity
At Safran Cabin, we provide equal employment opportunity to all individuals regardless of race, color, religion, sex/gender, sexual orientation, gender identity/gender expression, marital status, pregnancy, age, national origin, ancestry, disability/medical condition, military or veteran status, citizenship status, genetic characteristics or information, or any other characteristic protected by applicable federal, state, and local laws.
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