Macy's
Retail Merchandising Support Associate, Old Orchard - Full Time
Macy's, Skokie, Illinois, United States, 60077
Overview
Macy's is more than just a store. We're a story. One that's captured the hearts and minds of America for more than 160 years. A story about innovations and traditions...about inspiring stores and irresistible products...about the excitement of the Macy's 4th of July Fireworks, and the wonder of the Thanksgiving Day Parade. We've been part of memorable moments and milestones for countless customers and colleagues. Those stories are part of what makes this such a special place to work. Job Overview As a Merchandising Colleague - also known as a Front of House Colleague - you'll play a critical role in delivering a seamless, inspiring in-store experience. You will be responsible for executing merchandise movement and placement strategies, enhancing the visual appeal of the sales floor, maintaining well-organized and shoppable displays, and ensuring that pricing and promotional signage is accurate and up to date. Your attention to detail and commitment to operational excellence will directly impact our customers' experience. You'll be a visible and welcoming presence on the floor, greeting customers with genuine hospitality and offering assistance to ensure they feel seen, supported, and valued. Collaboration is key to this role. You'll work closely with colleagues across departments to meet shared goals, support sales, and contribute to a culture of hospitality, positivity and making every customer feel welcome by greeting them with a smile and offering your help whenever needed. Responsibilities
Support visual merchandising by updating mannequins, resetting floor layouts, and aligning presentation with company directives to set an impactful shopping experience. Focus on the customer on the floor—offer a warm welcome, make eye contact, and create friendly, personal conversations; actively listen to customer needs and provide thoughtful assistance to build relationships. Maintain a shoppable space by recovering the floor and fitting rooms, updating signs and pricing, replenishing merchandise, and supporting merchandise moves as needed. Finish Strong by sharing Loyalty program benefits, ensuring customers have what they need, and ending with a sincere thank-you; collaborate with the team to reorganize the department and prepare the space for tomorrow. Support one another with honesty, care, and collaboration to better serve customers and communities. Who You Are
Flexible availability, including days, evenings, weekends and holidays with regular, dependable attendance and punctuality Understand and communicate effectively with customers, co-workers, and supervisors; read and understand employment policies and safety rules/procedures in English Able to create connections with customers, help the store achieve sales goals, and participate in sales-boosting events Create a welcoming, friendly environment for customers and colleagues, fostering meaningful conversations and connections Able to learn about products in the store and provide expert guidance based on customer wants, features, and choices Responsible for acquiring new customers by opening credit accounts and sharing loyalty benefits Effectively use point-of-sale technology and digital tools to streamline transactions and enhance the shopping experience Work seamlessly with colleagues at all levels and across departments to drive sales and elevate the customer experience Meet daily sales goal challenges Essential Physical Requirements
Talking, lifting, constant moving, standing, and reaching with arms and hands Standing for at least two consecutive hours, lifting up to 50 lbs, stooping, kneeling, crouching, and climbing ladders, reaching including above eye level Requires close vision, color vision, depth perception, and focus adjustment Frequent use of computers and other technology, including handheld equipment and cash register operations What We Can Offer You
Join a team where work is rewarding and fun. We offer a dynamic, inclusive environment with competitive pay and benefits, comprehensive health and wellness coverage, and a 401(k) match. Paid time off and eight paid holidays, opportunities for continuous learning and leadership development, and community involvement through Colleague Resource Groups and volunteer opportunities. Some additional benefits we offer include: Performance-based incentives Annual merit review Employee Assistance Program with mental health counseling and legal/financial advice Access the full menu of benefits offerings here. About Us
This is a great time to join Macy's! Whether you're helping a customer find the perfect gift, streamlining operations in distribution, enhancing online shopping, buying in-style merchandise, or designing a balloon for the Thanksgiving Day Parade, we offer unique opportunities to be part of memorable moments in people’s lives. Join us and help write the next chapter in our story - Apply Today! This job description is not all-inclusive and may not apply to colleagues covered by a collective bargaining agreement. Macy's Inc. reserves the right to amend this job description at any time. Macy's Inc. is an Equal Opportunity Employer, committed to an inclusive work environment. We are committed to helping all candidates find great careers. The information you provide is secure and confidential. Please apply directly for this job at the employer’s website.
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Macy's is more than just a store. We're a story. One that's captured the hearts and minds of America for more than 160 years. A story about innovations and traditions...about inspiring stores and irresistible products...about the excitement of the Macy's 4th of July Fireworks, and the wonder of the Thanksgiving Day Parade. We've been part of memorable moments and milestones for countless customers and colleagues. Those stories are part of what makes this such a special place to work. Job Overview As a Merchandising Colleague - also known as a Front of House Colleague - you'll play a critical role in delivering a seamless, inspiring in-store experience. You will be responsible for executing merchandise movement and placement strategies, enhancing the visual appeal of the sales floor, maintaining well-organized and shoppable displays, and ensuring that pricing and promotional signage is accurate and up to date. Your attention to detail and commitment to operational excellence will directly impact our customers' experience. You'll be a visible and welcoming presence on the floor, greeting customers with genuine hospitality and offering assistance to ensure they feel seen, supported, and valued. Collaboration is key to this role. You'll work closely with colleagues across departments to meet shared goals, support sales, and contribute to a culture of hospitality, positivity and making every customer feel welcome by greeting them with a smile and offering your help whenever needed. Responsibilities
Support visual merchandising by updating mannequins, resetting floor layouts, and aligning presentation with company directives to set an impactful shopping experience. Focus on the customer on the floor—offer a warm welcome, make eye contact, and create friendly, personal conversations; actively listen to customer needs and provide thoughtful assistance to build relationships. Maintain a shoppable space by recovering the floor and fitting rooms, updating signs and pricing, replenishing merchandise, and supporting merchandise moves as needed. Finish Strong by sharing Loyalty program benefits, ensuring customers have what they need, and ending with a sincere thank-you; collaborate with the team to reorganize the department and prepare the space for tomorrow. Support one another with honesty, care, and collaboration to better serve customers and communities. Who You Are
Flexible availability, including days, evenings, weekends and holidays with regular, dependable attendance and punctuality Understand and communicate effectively with customers, co-workers, and supervisors; read and understand employment policies and safety rules/procedures in English Able to create connections with customers, help the store achieve sales goals, and participate in sales-boosting events Create a welcoming, friendly environment for customers and colleagues, fostering meaningful conversations and connections Able to learn about products in the store and provide expert guidance based on customer wants, features, and choices Responsible for acquiring new customers by opening credit accounts and sharing loyalty benefits Effectively use point-of-sale technology and digital tools to streamline transactions and enhance the shopping experience Work seamlessly with colleagues at all levels and across departments to drive sales and elevate the customer experience Meet daily sales goal challenges Essential Physical Requirements
Talking, lifting, constant moving, standing, and reaching with arms and hands Standing for at least two consecutive hours, lifting up to 50 lbs, stooping, kneeling, crouching, and climbing ladders, reaching including above eye level Requires close vision, color vision, depth perception, and focus adjustment Frequent use of computers and other technology, including handheld equipment and cash register operations What We Can Offer You
Join a team where work is rewarding and fun. We offer a dynamic, inclusive environment with competitive pay and benefits, comprehensive health and wellness coverage, and a 401(k) match. Paid time off and eight paid holidays, opportunities for continuous learning and leadership development, and community involvement through Colleague Resource Groups and volunteer opportunities. Some additional benefits we offer include: Performance-based incentives Annual merit review Employee Assistance Program with mental health counseling and legal/financial advice Access the full menu of benefits offerings here. About Us
This is a great time to join Macy's! Whether you're helping a customer find the perfect gift, streamlining operations in distribution, enhancing online shopping, buying in-style merchandise, or designing a balloon for the Thanksgiving Day Parade, we offer unique opportunities to be part of memorable moments in people’s lives. Join us and help write the next chapter in our story - Apply Today! This job description is not all-inclusive and may not apply to colleagues covered by a collective bargaining agreement. Macy's Inc. reserves the right to amend this job description at any time. Macy's Inc. is an Equal Opportunity Employer, committed to an inclusive work environment. We are committed to helping all candidates find great careers. The information you provide is secure and confidential. Please apply directly for this job at the employer’s website.
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