Kiln
Join to apply for the
Community Manager
role at
Kiln 1 week ago Be among the first 25 applicants Join to apply for the
Community Manager
role at
Kiln Get AI-powered advice on this job and more exclusive features. About You
A Connector: You are the go-to person in your community, effortlessly building meaningful relationships. Whether it’s introducing members to each other or organizing events, you have a natural ability to create an environment where everyone feels they belong. About You
A Connector: You are the go-to person in your community, effortlessly building meaningful relationships. Whether it’s introducing members to each other or organizing events, you have a natural ability to create an environment where everyone feels they belong.
A Master of Operations: You see the big picture and manage the small details. You ensure everything runs smoothly and efficiently, creating a seamless experience for members that enhances their daily work lives.
A Sales Driver: You have a knack for identifying growth opportunities. You meet financial goals and boost occupancy, all while ensuring members feel valued and supported. Your sales strategy is rooted in delivering exceptional experiences that drive results.
A Leader & Coach: You lead by example, fostering a culture of excellence and growth. You inspire your team to be their best, helping them reach their goals and work together to create an extraordinary community.
A Local Tastemaker: You are deeply connected to your city’s entrepreneurial ecosystem. You know the startups, the key players, and the businesses that make your community thrive. Need to know the best Food and Beverage joint? You happen to be the expert on local hotspots.
A Hospitality Enthusiast: With a background in hospitality, coworking, or retail, you understand how to create elevated experiences. You take pride in offering more than just a workspace—Kiln is a lifestyle, and you make sure every member feels that.
About Kiln
Kiln is a flex-office and lifestyle brand that strives to deliver an exceptional experience, elevating the performance and lifestyle of our members through an ecosystem of people, products, places, and spaces.
Kiln launched in 2018 with our first locations in Salt Lake City and Lehi, Utah. Today, we’ve grown to 18 hubs across the Mountain West, and we’re just getting started. As a leader in the flex-office movement, Kiln is shaping the future of hybrid work in the evolving landscape of commercial real estate.
Our Core Values
1: Human at the core
2: Achieve & Celebrate Together
3: Thoughtful and with Purpose
4: Always Evolving
5: Nothing short of Extraordinary
6: Scrappy & Ingenious
Role Summary
The Community Manager will be the face of the Kiln brand in Bend, Oregon. This person will lead the curation of a vibrant community, recruit and manage a first-rate team, and ensure all aspects of the Kiln site run seamlessly in order to provide a dynamic and frictionless working environment for members. This is an exciting opportunity to play a critical role in Kiln’s successful entry into the Bend market and to assist the Area Manager to establish the brand as a market leader in the region. This person will need to remain flexible to changing priorities and needs as directed by the Area Manager.
Goals And Objectives
Provide a world class experience for Kiln members and guests Drive top- and bottom-line growth for the site through P&L ownership Implement practices to ensure operational excellence for the community
Major Responsibilities
Community Building & Management
Develop community initiatives designed to create connections between members, including events, member introductions, electronic and print communications Solve member-related issues to ensure a cohesive community and manage member expectations Oversee a robust calendar of events to ensure there is a good balance of educational, member appreciation, and lead generating and sales-related events Proactively gather data on members’ business goals and identify both Kiln and member services that could help members achieve their commercial objectives Design and implement processes, guidelines, and best practices for the community to optimize member experience Resolve member complaints regarding other members through neutral fact investigation and process termination of membership where warranted Explain Kiln policies and procedures to members, including but not limited to a) membership agreement, b) house rules and c) billing procedures.
Business Development
Own responsibility for sales and community dynamics Achieve quarterly financial KPI’s and revenue targets by driving membership sales/occupancy, event and meeting room revenue, and controlling operating expenses Lead tours of prospective members, including VIPs and guests of Kiln Members Engage in the broader community by attending events and networking with local start-ups, established businesses, and community organizations Create partnerships in the local community that will yield exposure, benefits for our community, and sales Manage and maintain relationships with vendors and landlords
Building Management
Manage all site operations and communicate with operations team to ensure highest level of member satisfaction Make recommendations about any repairs, maintenance, or updates required in the site Stand as primary point of contact for the site needs, including work with janitorial, property management, and landlord representatives Analyze tickets by area to identify and resolve issues presented; i.e., insufficient cleaning staff, repeated IT-related failures, malfunctioning conference room equipment, etc. Produce comprehensive quality control reports that allow all stakeholders to improve member experience Supervise move-ins and move-outs for quality experience Review and complete maintenance tickets daily, and work with team to communicate efficiently and professionally Manage community expenses Know and be able to implement member safety plans, i.e. fire and emergency plans
Personnel Management
Partner with Recruiting and Area Manager to recruit an exceptional team to manage the day-to-day running of the site and execution of programming and events Manage team members to reach sales goals and execute on their objectives as an individual and a team Develop and manage weekly work plans of direct reports Lead professional development within team, including performance reviews as outlined in company software (Bamboo HR) Conduct consistent one-on-one meetings and weekly team meetings
Ideal Experience And Skills
The ideal candidate will be an energetic, people-oriented professional with hospitality (e.g., boutique hotel management), restaurant, sales, and/or retail experience. Qualifications should include:
Must have strong verbal and written communication skills Experience managing others Exceptional organizational and multitasking skills Customer service and sales experience required Project management and business operations experience required Familiarity with the coworking and hospitality industry considered a plus College graduate with a four-year degree (preferred, but not essential) Cold-outreach experience a plus Demonstrate integrity, dependability, responsibility, accountability, self-awareness, work ethic, and empathy Passion and understanding for entrepreneurial communities Passion and understanding for Kiln’s mission and values
Seniority level
Seniority level Mid-Senior level Employment type
Employment type Other Job function
Job function Marketing and Sales Industries Hospitality Referrals increase your chances of interviewing at Kiln by 2x Get notified about new Community Manager jobs in
Bend, OR . Redmond, OR $55,000.00-$65,000.00 10 hours ago Bend, OR $125,000.00-$135,000.00 2 months ago Bend, OR $90,000.00-$120,000.00 1 month ago Assistant Manager Manufactured Housing Community
Bend, OR $55,000.00-$58,000.00 1 month ago Redmond, OR $4,124.70-$9,075.00 3 months ago PRN Interim Traveling Executive Director - Assisted Living
Clothing, Drugs, & Cosmetics Department Manager
Director of Architecture (Open to Relocation)
Electrical Distribution Project Manager *
Bend, OR $110,200.00-$188,800.00 5 days ago We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.
#J-18808-Ljbffr
Community Manager
role at
Kiln 1 week ago Be among the first 25 applicants Join to apply for the
Community Manager
role at
Kiln Get AI-powered advice on this job and more exclusive features. About You
A Connector: You are the go-to person in your community, effortlessly building meaningful relationships. Whether it’s introducing members to each other or organizing events, you have a natural ability to create an environment where everyone feels they belong. About You
A Connector: You are the go-to person in your community, effortlessly building meaningful relationships. Whether it’s introducing members to each other or organizing events, you have a natural ability to create an environment where everyone feels they belong.
A Master of Operations: You see the big picture and manage the small details. You ensure everything runs smoothly and efficiently, creating a seamless experience for members that enhances their daily work lives.
A Sales Driver: You have a knack for identifying growth opportunities. You meet financial goals and boost occupancy, all while ensuring members feel valued and supported. Your sales strategy is rooted in delivering exceptional experiences that drive results.
A Leader & Coach: You lead by example, fostering a culture of excellence and growth. You inspire your team to be their best, helping them reach their goals and work together to create an extraordinary community.
A Local Tastemaker: You are deeply connected to your city’s entrepreneurial ecosystem. You know the startups, the key players, and the businesses that make your community thrive. Need to know the best Food and Beverage joint? You happen to be the expert on local hotspots.
A Hospitality Enthusiast: With a background in hospitality, coworking, or retail, you understand how to create elevated experiences. You take pride in offering more than just a workspace—Kiln is a lifestyle, and you make sure every member feels that.
About Kiln
Kiln is a flex-office and lifestyle brand that strives to deliver an exceptional experience, elevating the performance and lifestyle of our members through an ecosystem of people, products, places, and spaces.
Kiln launched in 2018 with our first locations in Salt Lake City and Lehi, Utah. Today, we’ve grown to 18 hubs across the Mountain West, and we’re just getting started. As a leader in the flex-office movement, Kiln is shaping the future of hybrid work in the evolving landscape of commercial real estate.
Our Core Values
1: Human at the core
2: Achieve & Celebrate Together
3: Thoughtful and with Purpose
4: Always Evolving
5: Nothing short of Extraordinary
6: Scrappy & Ingenious
Role Summary
The Community Manager will be the face of the Kiln brand in Bend, Oregon. This person will lead the curation of a vibrant community, recruit and manage a first-rate team, and ensure all aspects of the Kiln site run seamlessly in order to provide a dynamic and frictionless working environment for members. This is an exciting opportunity to play a critical role in Kiln’s successful entry into the Bend market and to assist the Area Manager to establish the brand as a market leader in the region. This person will need to remain flexible to changing priorities and needs as directed by the Area Manager.
Goals And Objectives
Provide a world class experience for Kiln members and guests Drive top- and bottom-line growth for the site through P&L ownership Implement practices to ensure operational excellence for the community
Major Responsibilities
Community Building & Management
Develop community initiatives designed to create connections between members, including events, member introductions, electronic and print communications Solve member-related issues to ensure a cohesive community and manage member expectations Oversee a robust calendar of events to ensure there is a good balance of educational, member appreciation, and lead generating and sales-related events Proactively gather data on members’ business goals and identify both Kiln and member services that could help members achieve their commercial objectives Design and implement processes, guidelines, and best practices for the community to optimize member experience Resolve member complaints regarding other members through neutral fact investigation and process termination of membership where warranted Explain Kiln policies and procedures to members, including but not limited to a) membership agreement, b) house rules and c) billing procedures.
Business Development
Own responsibility for sales and community dynamics Achieve quarterly financial KPI’s and revenue targets by driving membership sales/occupancy, event and meeting room revenue, and controlling operating expenses Lead tours of prospective members, including VIPs and guests of Kiln Members Engage in the broader community by attending events and networking with local start-ups, established businesses, and community organizations Create partnerships in the local community that will yield exposure, benefits for our community, and sales Manage and maintain relationships with vendors and landlords
Building Management
Manage all site operations and communicate with operations team to ensure highest level of member satisfaction Make recommendations about any repairs, maintenance, or updates required in the site Stand as primary point of contact for the site needs, including work with janitorial, property management, and landlord representatives Analyze tickets by area to identify and resolve issues presented; i.e., insufficient cleaning staff, repeated IT-related failures, malfunctioning conference room equipment, etc. Produce comprehensive quality control reports that allow all stakeholders to improve member experience Supervise move-ins and move-outs for quality experience Review and complete maintenance tickets daily, and work with team to communicate efficiently and professionally Manage community expenses Know and be able to implement member safety plans, i.e. fire and emergency plans
Personnel Management
Partner with Recruiting and Area Manager to recruit an exceptional team to manage the day-to-day running of the site and execution of programming and events Manage team members to reach sales goals and execute on their objectives as an individual and a team Develop and manage weekly work plans of direct reports Lead professional development within team, including performance reviews as outlined in company software (Bamboo HR) Conduct consistent one-on-one meetings and weekly team meetings
Ideal Experience And Skills
The ideal candidate will be an energetic, people-oriented professional with hospitality (e.g., boutique hotel management), restaurant, sales, and/or retail experience. Qualifications should include:
Must have strong verbal and written communication skills Experience managing others Exceptional organizational and multitasking skills Customer service and sales experience required Project management and business operations experience required Familiarity with the coworking and hospitality industry considered a plus College graduate with a four-year degree (preferred, but not essential) Cold-outreach experience a plus Demonstrate integrity, dependability, responsibility, accountability, self-awareness, work ethic, and empathy Passion and understanding for entrepreneurial communities Passion and understanding for Kiln’s mission and values
Seniority level
Seniority level Mid-Senior level Employment type
Employment type Other Job function
Job function Marketing and Sales Industries Hospitality Referrals increase your chances of interviewing at Kiln by 2x Get notified about new Community Manager jobs in
Bend, OR . Redmond, OR $55,000.00-$65,000.00 10 hours ago Bend, OR $125,000.00-$135,000.00 2 months ago Bend, OR $90,000.00-$120,000.00 1 month ago Assistant Manager Manufactured Housing Community
Bend, OR $55,000.00-$58,000.00 1 month ago Redmond, OR $4,124.70-$9,075.00 3 months ago PRN Interim Traveling Executive Director - Assisted Living
Clothing, Drugs, & Cosmetics Department Manager
Director of Architecture (Open to Relocation)
Electrical Distribution Project Manager *
Bend, OR $110,200.00-$188,800.00 5 days ago We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.
#J-18808-Ljbffr