OpenGov Inc.
Implementation Consultant (Utility Billing SME)
OpenGov Inc., Chicago, Illinois, United States, 60290
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Implementation Consultant
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OpenGov Inc. OpenGov is the leader in AI and ERP solutions for local and state governments in the U.S. More than 2,000 cities, counties, state agencies, school districts, and special districts rely on the OpenGov Public Service Platform to operate efficiently, adapt to change, and strengthen the public trust. Job Summary The Implementation Consultant, Utility Billing will drive value to the OpenGov customer and deliver a complete, quick and smooth implementation by utilizing their product knowledge, expertise and making solution recommendations. This role will be responsible for driving a successful customer implementation from start to finish, setting the underlying foundation of their OpenGov platform, while promoting maximum value for their investment in OpenGov. Responsibilities Drive and manage new customer implementations from start to finish. Be the primary technical point of contact for new customers deploying OpenGov, or those expanding to implement additional functionality. Validate data conversions are accurate and meet project scope requirements. Provide instruction and guidance to clients for proper data review and validation. Create training agendas, client specific process documentation, and other required project documents. Interact directly with government leaders daily, guide them through the process, and empower them to become our advocates and successful administrators of their OpenGov software platform. Understand customer pain points and partner with cross-functional teams to simplify, enhance and automate existing processes that will improve customer workflow. Leverage and continually develop best practices for each data environment and customer vertical to assist in future implementation efficiencies. Compliment key product discussions by gathering and communicating customer feedback and feature requests to ensure OpenGov is a “must-have solution.” Requirements And Preferred Experience 3+ years of professional experience in Municipal Utility Billing, Tax Billing, or related field preferred. Professional experience working in implementation consulting or transferrable work with external clients and/or residents required. Knowledge and experience of ERP software in a local government setting preferred. Ability to provide clear and effective phone support, assistance, and recommendations to build positive relationships with customers. Strong Excel skills, including using Functions/ Formulas to format data such as v-lookup, pivot tables, error- checking, and developing properly formatted reports. Track record of working in a fast-paced environment while balancing internal procedures and process improvements, all while collaborating with team members. Ability to adapt to a rapidly changing product and respond strategically to customer needs. Excellent interpersonal skills including verbal and written communication skill, teamwork, and customer service skills. Occasional travel required (up to 20%). Key Competencies Advanced problem-solving skills with the ability to evaluate variable factors and adapt new techniques to obtain results. Collaborative approach with team members and a willingness to continuously develop new solutions and processes to ensure our customers’ success. Strong attention to detail in ensuring that system configuration and data conversions are accurate and are completed in a timely manner. Proactive and results-oriented, ensuring successful delivery of customer projects and organizational goals. Commitment to exceptional customer service and continuous improvement. Compensation range: $90k - $120k. Benefits include comprehensive healthcare options, flexible vacation policy, 401(k) with company match, and more. Why OpenGov? A Mission That Matters. At OpenGov, public service is personal. We are passionate about our mission to power more effective and accountable government. Equal Employment Opportunity OpenGov is an equal opportunity employer and welcomes applications from diverse candidates.
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Implementation Consultant
role at
OpenGov Inc. OpenGov is the leader in AI and ERP solutions for local and state governments in the U.S. More than 2,000 cities, counties, state agencies, school districts, and special districts rely on the OpenGov Public Service Platform to operate efficiently, adapt to change, and strengthen the public trust. Job Summary The Implementation Consultant, Utility Billing will drive value to the OpenGov customer and deliver a complete, quick and smooth implementation by utilizing their product knowledge, expertise and making solution recommendations. This role will be responsible for driving a successful customer implementation from start to finish, setting the underlying foundation of their OpenGov platform, while promoting maximum value for their investment in OpenGov. Responsibilities Drive and manage new customer implementations from start to finish. Be the primary technical point of contact for new customers deploying OpenGov, or those expanding to implement additional functionality. Validate data conversions are accurate and meet project scope requirements. Provide instruction and guidance to clients for proper data review and validation. Create training agendas, client specific process documentation, and other required project documents. Interact directly with government leaders daily, guide them through the process, and empower them to become our advocates and successful administrators of their OpenGov software platform. Understand customer pain points and partner with cross-functional teams to simplify, enhance and automate existing processes that will improve customer workflow. Leverage and continually develop best practices for each data environment and customer vertical to assist in future implementation efficiencies. Compliment key product discussions by gathering and communicating customer feedback and feature requests to ensure OpenGov is a “must-have solution.” Requirements And Preferred Experience 3+ years of professional experience in Municipal Utility Billing, Tax Billing, or related field preferred. Professional experience working in implementation consulting or transferrable work with external clients and/or residents required. Knowledge and experience of ERP software in a local government setting preferred. Ability to provide clear and effective phone support, assistance, and recommendations to build positive relationships with customers. Strong Excel skills, including using Functions/ Formulas to format data such as v-lookup, pivot tables, error- checking, and developing properly formatted reports. Track record of working in a fast-paced environment while balancing internal procedures and process improvements, all while collaborating with team members. Ability to adapt to a rapidly changing product and respond strategically to customer needs. Excellent interpersonal skills including verbal and written communication skill, teamwork, and customer service skills. Occasional travel required (up to 20%). Key Competencies Advanced problem-solving skills with the ability to evaluate variable factors and adapt new techniques to obtain results. Collaborative approach with team members and a willingness to continuously develop new solutions and processes to ensure our customers’ success. Strong attention to detail in ensuring that system configuration and data conversions are accurate and are completed in a timely manner. Proactive and results-oriented, ensuring successful delivery of customer projects and organizational goals. Commitment to exceptional customer service and continuous improvement. Compensation range: $90k - $120k. Benefits include comprehensive healthcare options, flexible vacation policy, 401(k) with company match, and more. Why OpenGov? A Mission That Matters. At OpenGov, public service is personal. We are passionate about our mission to power more effective and accountable government. Equal Employment Opportunity OpenGov is an equal opportunity employer and welcomes applications from diverse candidates.
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