Tufts Medical Center
Spring 2026 Northeastern Co-op: Unit Coordinator
Tufts Medical Center, Boston, Massachusetts, us, 02298
Overview
Unit Coordinator Co-op position for the Spring 2026 period (January 5, 2026 to June 26, 2026). You must be a Northeastern Student to be considered. This role provides administrative and business support to achieve operational goals within the unit. Responsibilities include general administrative duties and supporting daily business activities under supervision. Job Overview
This position coordinates the flow of patient activity and information on the unit/practice areas, based on approved policies and procedures. Under clinical leadership, it performs clerical duties, acts as a liaison to all departments, and serves as a communication link between patient care, customer service, and the unit. Job Description
Minimum Qualifications
High school diploma or equivalent. Preferred Qualifications
One (1) year of customer service experience in a healthcare or customer-facing setting. Associate’s degree. Duties and Responsibilities
Remains in constant communications with admissions on the status of all patients including transfers, admissions, discharges, bed changes, bed-cleaning requests, and possible changes through the shift. Responsible for review of bed assignments and relaying this information to clinical staff. Receives, greets and directs patients, visitors, physicians, and hospital personnel arriving on or calling a patient care unit in a manner consistent with service excellence expectations and hospital standards of behavior. Initiates, assembles and maintains patient charts on the assigned unit in appropriate, functional order according to hospital policy; files pertinent data in appropriate patient’s record; prepares charts for Medical Records upon discharge. Prepares and maintains medical records, including labeling patient names on admission forms, filing all paperwork in medical records, sorting EKGs, x-rays, pathology reports, operative notes, progress notes, consultations, etc., for current, discharged, and transferred patients. Labels patient names and updates bed boards, bedside charts, and computer information, including diet, condition, allergies, height and weight of new and current patients. Transcribes physician orders to appropriate information sites which may include Sorian, nursing kardex, MAR, intervention sheet, diet sheet and other documents utilized by the unit. Supports effective and efficient communication for the nursing unit by promptly answering phones, triaging calls, and relaying messages to staff; coordinates communications regarding outside services, transfers, discharges to another facility and/or physician changes as they occur. Utilizes hospital computer systems to enter orders, verify orders, retrieve data and generate reports; reports malfunctions to help desk. Collaborates with case management staff, social workers and nursing staff to facilitate follow-up appointments within the hospital or upon discharge. Coordinates communication during emergency situations or STAT requests or orders. Follows through with orders unable to be completed during the off-shift and weekends; coordinates unit activities during electronic downtime; facilitates timely delivery of time and attendance records; monitors inventory of supplies, equipment, and returns of rental equipment; shares information at staff meetings; assists with orientation and training of new unit coordinators as designated. Physical Requirements
Frequent sitting, occasional standing or walking, and lifting of 10-15 lbs. Requires manual dexterity for computer keyboard operation. Requires ability to see computer screens and reports. Requires ability to communicate visually, verbally and audibly with healthcare personnel. Skills & Abilities
Excellent communications skills including interpersonal, phone, and written communication. Excellent organizational skills; utilizes time effectively and prioritizes appropriately. Ability to work with detailed, confidential material and to work independently. Working knowledge of computer systems such as Microsoft Word, Excel and Outlook. Maintains sensitivity, maturity and flexibility in coping with difficult situations. Ability to work with all levels of staff in different departments, physicians, patients, vendors, and the community. Extensive knowledge of medical terminology to enable effective communication and support duties such as transcribing medication orders. Demonstrates problem solving and decision-making skills. Pay Range: $18.81 - $23.51
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Unit Coordinator Co-op position for the Spring 2026 period (January 5, 2026 to June 26, 2026). You must be a Northeastern Student to be considered. This role provides administrative and business support to achieve operational goals within the unit. Responsibilities include general administrative duties and supporting daily business activities under supervision. Job Overview
This position coordinates the flow of patient activity and information on the unit/practice areas, based on approved policies and procedures. Under clinical leadership, it performs clerical duties, acts as a liaison to all departments, and serves as a communication link between patient care, customer service, and the unit. Job Description
Minimum Qualifications
High school diploma or equivalent. Preferred Qualifications
One (1) year of customer service experience in a healthcare or customer-facing setting. Associate’s degree. Duties and Responsibilities
Remains in constant communications with admissions on the status of all patients including transfers, admissions, discharges, bed changes, bed-cleaning requests, and possible changes through the shift. Responsible for review of bed assignments and relaying this information to clinical staff. Receives, greets and directs patients, visitors, physicians, and hospital personnel arriving on or calling a patient care unit in a manner consistent with service excellence expectations and hospital standards of behavior. Initiates, assembles and maintains patient charts on the assigned unit in appropriate, functional order according to hospital policy; files pertinent data in appropriate patient’s record; prepares charts for Medical Records upon discharge. Prepares and maintains medical records, including labeling patient names on admission forms, filing all paperwork in medical records, sorting EKGs, x-rays, pathology reports, operative notes, progress notes, consultations, etc., for current, discharged, and transferred patients. Labels patient names and updates bed boards, bedside charts, and computer information, including diet, condition, allergies, height and weight of new and current patients. Transcribes physician orders to appropriate information sites which may include Sorian, nursing kardex, MAR, intervention sheet, diet sheet and other documents utilized by the unit. Supports effective and efficient communication for the nursing unit by promptly answering phones, triaging calls, and relaying messages to staff; coordinates communications regarding outside services, transfers, discharges to another facility and/or physician changes as they occur. Utilizes hospital computer systems to enter orders, verify orders, retrieve data and generate reports; reports malfunctions to help desk. Collaborates with case management staff, social workers and nursing staff to facilitate follow-up appointments within the hospital or upon discharge. Coordinates communication during emergency situations or STAT requests or orders. Follows through with orders unable to be completed during the off-shift and weekends; coordinates unit activities during electronic downtime; facilitates timely delivery of time and attendance records; monitors inventory of supplies, equipment, and returns of rental equipment; shares information at staff meetings; assists with orientation and training of new unit coordinators as designated. Physical Requirements
Frequent sitting, occasional standing or walking, and lifting of 10-15 lbs. Requires manual dexterity for computer keyboard operation. Requires ability to see computer screens and reports. Requires ability to communicate visually, verbally and audibly with healthcare personnel. Skills & Abilities
Excellent communications skills including interpersonal, phone, and written communication. Excellent organizational skills; utilizes time effectively and prioritizes appropriately. Ability to work with detailed, confidential material and to work independently. Working knowledge of computer systems such as Microsoft Word, Excel and Outlook. Maintains sensitivity, maturity and flexibility in coping with difficult situations. Ability to work with all levels of staff in different departments, physicians, patients, vendors, and the community. Extensive knowledge of medical terminology to enable effective communication and support duties such as transcribing medication orders. Demonstrates problem solving and decision-making skills. Pay Range: $18.81 - $23.51
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