Catholic Health
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Manager End User & Site Support
role at
Catholic Health Salary:
93,385.50-140,068.50 USD
Facility:
Administrative Regional Training Cntr
Shift:
Shift 1
Status:
Full Time
FTE:
1.000000
Bargaining Unit:
ACE Associates
Exempt from Overtime:
Exempt: Yes
Work Schedule:
Days with Call Weekend and Holiday Rotation
Hours:
8a-4p Overview
The Manager, End User and Site Support is responsible for leading the delivery of high-quality IT support services across end-user devices, applications, and on-site technology infrastructure. This role ensures that employees have reliable, secure, and efficient access to the technology tools they need to perform their work effectively. The manager oversees a team of support analysts and technicians, driving service excellence through proactive issue resolution, strong customer engagement, and effective use of IT service management practices. The manager acts as the primary escalation point for complex technical issues, coordinates with other IT teams to resolve incidents, and leads efforts to improve user experience. The incumbent will also be responsible for process documentation, asset management and scheduling/coverage. Responsibilities
Education
Bachelor's degree in Computer Science, Business, or related field required 5 years end user site support management experience in lieu of Bachelor's degree Experience
Five (5) or more years of experience supervisory or lead capacity Four (4) years of experience in technical support/customer service Experience in a healthcare setting is strongly desired Knowledge, Skill and Ability
Knowledge of PCs and related server software Strong verbal and written communication skills Strong Leadership skills Strong Project Management Skills Ability to drive improvement performance of a team Seniority level
Mid-Senior level Employment type
Other Job function
Information Technology Industries
Hospitals and Health Care Referrals increase your chances of interviewing at Catholic Health by 2x Get notified about new End User Support Manager jobs in Buffalo, NY.
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Manager End User & Site Support
role at
Catholic Health Salary:
93,385.50-140,068.50 USD
Facility:
Administrative Regional Training Cntr
Shift:
Shift 1
Status:
Full Time
FTE:
1.000000
Bargaining Unit:
ACE Associates
Exempt from Overtime:
Exempt: Yes
Work Schedule:
Days with Call Weekend and Holiday Rotation
Hours:
8a-4p Overview
The Manager, End User and Site Support is responsible for leading the delivery of high-quality IT support services across end-user devices, applications, and on-site technology infrastructure. This role ensures that employees have reliable, secure, and efficient access to the technology tools they need to perform their work effectively. The manager oversees a team of support analysts and technicians, driving service excellence through proactive issue resolution, strong customer engagement, and effective use of IT service management practices. The manager acts as the primary escalation point for complex technical issues, coordinates with other IT teams to resolve incidents, and leads efforts to improve user experience. The incumbent will also be responsible for process documentation, asset management and scheduling/coverage. Responsibilities
Education
Bachelor's degree in Computer Science, Business, or related field required 5 years end user site support management experience in lieu of Bachelor's degree Experience
Five (5) or more years of experience supervisory or lead capacity Four (4) years of experience in technical support/customer service Experience in a healthcare setting is strongly desired Knowledge, Skill and Ability
Knowledge of PCs and related server software Strong verbal and written communication skills Strong Leadership skills Strong Project Management Skills Ability to drive improvement performance of a team Seniority level
Mid-Senior level Employment type
Other Job function
Information Technology Industries
Hospitals and Health Care Referrals increase your chances of interviewing at Catholic Health by 2x Get notified about new End User Support Manager jobs in Buffalo, NY.
#J-18808-Ljbffr