ZipRecruiter
MHI Talent Solutions | Technical Product Manager, Returns
ZipRecruiter, Los Angeles, California, United States, 90079
Role:
Technical Product Manager, Returns
Location:
Los Angeles, California
Status:
MHI is a successful managed services partner and now assisting with their key direct hire needs
Overview This pivotal position resides with one of our Talent Solutions client where we have established a strong partnership. The TPM will be responsible for return workflows spanning Narvar, Shopify, OMS, and NetSuite, with a strong emphasis on building and maintaining robust system integrations. This role will partner closely with the Digital Commerce Product Manager, who owns customer-facing experiences, while this role ensures the supporting back-end infrastructure and integrations with OMS, NetSuite, and logistics providers are reliable and scalable.
Responsibilities Returns Experience & Integration Ownership
Optimize internal workflows for return initiation, RMA creation, inventory disposition, and refund processing.
Manage integrations between Narvar, Shopify, OMS, NetSuite, and 3PL partners to support automated returns.
Ensure accurate, real-time flows of data for RMAs, refunds, inventory adjustments, and financial reconciliation.
Partner with engineering and integration teams to modernize return workflows and reduce manual overhead.
Reverse Logistics Strategy
Collaborate with Operations, Logistics, and 3PLs to design scalable return processing, routing, and restocking workflows.
Identify opportunities for cost reduction, automation, and sustainability improvements (e.g., consolidation, donation, etc).
Technical Product Leadership
Translate complex return requirements into technical specifications, user stories, and data flow diagrams.
Partner with engineering to scope, prioritize, and deliver return system enhancements using Agile practices.
Monitor and troubleshoot back-end integrations with OMS, ERP, and 3PL systems.
Cross-Functional Collaboration
Partner with Digital Commerce PM on end-to-end return initiatives to ensure alignment between customer-facing and operational systems.
Work with CX, Finance, and Accounting to ensure accurate refund/credit processing and reconciliation.
Lead pilots and process improvements in collaboration with warehouse and operations teams.
Quality Assurance & Training
Support UAT and QA for return-related features and integrations.
Implement dashboards and reporting for return volumes, costs, and customer impact.
Maintain detailed documentation of return flows, integrations, and policies.
Provide training and onboarding materials for CX and Ops teams.
Qualifications Desired Experience
5–7 years of product management experience, ideally in ecommerce, retail systems, or reverse logistics.
Hands-on experience with Narvar (or Happy Returns or similar), Shopify, OMS, and NetSuite ERP.
Strong understanding of return workflows: RMA creation, shipping labels, restocking, refurb/disposition, refund processing.
Experience with integration platforms (e.g., Celigo) and API-based workflows.
Familiarity with 3PL integrations, warehouse systems, and reverse logistics strategies.
Strong analytical skills with ability to balance CX, operational efficiency, and financial impact.
Requirements
Bachelor's degree in Product, Engineering, Business, Supply Chain, or related field.
Proven ability to design and deliver complex return solutions at scale.
Excellent communication and stakeholder management skills.
Comfortable working in a fast-paced environment with evolving priorities
Benefits & Salary Company Benefits
include 100% paid healthcare (medical, dental, vision); Kind Body Fertility Benefits, 401 (k) savings plan with up to 4% match, Unlimited PTO, Employee Discounts, Full Access to LinkedIn learning.
Salary range:
$160-170k
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Technical Product Manager, Returns
Location:
Los Angeles, California
Status:
MHI is a successful managed services partner and now assisting with their key direct hire needs
Overview This pivotal position resides with one of our Talent Solutions client where we have established a strong partnership. The TPM will be responsible for return workflows spanning Narvar, Shopify, OMS, and NetSuite, with a strong emphasis on building and maintaining robust system integrations. This role will partner closely with the Digital Commerce Product Manager, who owns customer-facing experiences, while this role ensures the supporting back-end infrastructure and integrations with OMS, NetSuite, and logistics providers are reliable and scalable.
Responsibilities Returns Experience & Integration Ownership
Optimize internal workflows for return initiation, RMA creation, inventory disposition, and refund processing.
Manage integrations between Narvar, Shopify, OMS, NetSuite, and 3PL partners to support automated returns.
Ensure accurate, real-time flows of data for RMAs, refunds, inventory adjustments, and financial reconciliation.
Partner with engineering and integration teams to modernize return workflows and reduce manual overhead.
Reverse Logistics Strategy
Collaborate with Operations, Logistics, and 3PLs to design scalable return processing, routing, and restocking workflows.
Identify opportunities for cost reduction, automation, and sustainability improvements (e.g., consolidation, donation, etc).
Technical Product Leadership
Translate complex return requirements into technical specifications, user stories, and data flow diagrams.
Partner with engineering to scope, prioritize, and deliver return system enhancements using Agile practices.
Monitor and troubleshoot back-end integrations with OMS, ERP, and 3PL systems.
Cross-Functional Collaboration
Partner with Digital Commerce PM on end-to-end return initiatives to ensure alignment between customer-facing and operational systems.
Work with CX, Finance, and Accounting to ensure accurate refund/credit processing and reconciliation.
Lead pilots and process improvements in collaboration with warehouse and operations teams.
Quality Assurance & Training
Support UAT and QA for return-related features and integrations.
Implement dashboards and reporting for return volumes, costs, and customer impact.
Maintain detailed documentation of return flows, integrations, and policies.
Provide training and onboarding materials for CX and Ops teams.
Qualifications Desired Experience
5–7 years of product management experience, ideally in ecommerce, retail systems, or reverse logistics.
Hands-on experience with Narvar (or Happy Returns or similar), Shopify, OMS, and NetSuite ERP.
Strong understanding of return workflows: RMA creation, shipping labels, restocking, refurb/disposition, refund processing.
Experience with integration platforms (e.g., Celigo) and API-based workflows.
Familiarity with 3PL integrations, warehouse systems, and reverse logistics strategies.
Strong analytical skills with ability to balance CX, operational efficiency, and financial impact.
Requirements
Bachelor's degree in Product, Engineering, Business, Supply Chain, or related field.
Proven ability to design and deliver complex return solutions at scale.
Excellent communication and stakeholder management skills.
Comfortable working in a fast-paced environment with evolving priorities
Benefits & Salary Company Benefits
include 100% paid healthcare (medical, dental, vision); Kind Body Fertility Benefits, 401 (k) savings plan with up to 4% match, Unlimited PTO, Employee Discounts, Full Access to LinkedIn learning.
Salary range:
$160-170k
#J-18808-Ljbffr