Banterra Bank
Overview
SUMMARY The Loan Servicing Manager oversees the origination, booking, and maintenance of credit products, ensuring compliance with internal policies and regulatory standards. They lead the development of new credit tools and systems, manage loan documentation and payment processing, and maintain the accuracy of the Bank’s loan database. Successful candidates bring strong leadership, attention to detail, and deep knowledge of lending operations and compliance. Experience with financial systems, data integrity, and credit product development is essential. This role contributes greatly to the Bank’s operational efficiency and risk management, directly supporting sound credit practices and long-term financial stability. All employees are expected to protect the information and assets of the organization through heightened awareness of information security, cybersecurity, and risk management best practices, as well as complying with all applicable laws, regulations, and organizational policies. Essential duties
Direct daily operations and monitor performance of the Loan Servicing team. Provide consistent, constructive feedback, including written performance evaluations, coaching sessions, and any necessary disciplinary actions in compliance with company policies and legal regulations. Ensure team members are well-informed of relevant policies and procedures, fostering consistency and compliance. Support staff in resolving customer issues, including sensitive or complex cases requiring elevated attention. Respond to loan inquiries from internal and external customers, including recalculating payments and reconstructing payment histories. Stay current on applicable laws, regulations, and safety guidelines to uphold compliance standards. Serve as a resource to departmental stakeholders and provide backup support for other team leaders when needed. Partner with internal teams to design and refine processes that effectively mitigate risk. Manage the preparation of commercial and consumer loan documentation through a streamlined and efficient system. Oversee loan onboarding to the Bank’s Core system, including thorough system and file reviews. Maintain loan account files and ensure accurate payment application, including oversight of the transfer system. Reconcile loan-related accounts, assisting with general ledger account reconciliation as appropriate. Implement and monitor internal controls to safeguard departmental integrity and ensure proper segregation of duties. Contribute to new loan product development by coordinating servicing functions, addressing compliance considerations, and supporting training and rollout efforts. Manage the online loan payment system to ensure smooth operation and user accessibility. Assist with audit preparation and communication during external examinations. Maintain knowledge of core database functionality, limitations, and custom reporting tools. Collaborate with all applicable stakeholders to continuously evaluate and improve servicing processes. Assume responsibility for additional tasks and projects as assigned. Education & Certifications
Bachelor’s degree in Business Administration, a related field, or a commensurate combination of education and experience required. A minimum of five years of relevant experience in banking and/or loan servicing, or a combination of loan servicing training and experience required. Successful experience managing a team of direct reports required. Minimum Requirements
Broad and in-depth knowledge of various loan-related functions, such as loan documentation requirements and loan document types. Exceptional attention to detail and the ability to manage multiple projects simultaneously. Ability to work collaboratively with cross-functional teams and communicate effectively with internal and external customers at all levels of the organization. Confident decision-making abilities and the skill to use sound judgment about the timing of choices; particularly the ability to make informed, responsible decisions with limited information or under considerable amounts of stress. Strong critical-thinking skills and the ability to analyze potential project outcomes with the adaptability to redirect attention as needed to meet targets and deadlines. Excellent communication skills and the ability to communicate effectively, verbally and in writing, with internal and external customers at all levels. A positive and proactive approach to work, demonstrating enthusiasm, adaptability, and the ability to maintain composure and professionalism in stressful or adverse conditions. Leadership experience and the ability to manage a team of direct reports. Proficient computer literacy, including comfort with Microsoft systems and Office Suite. Intermediate typing skills to meet the needs of this position. Current driver’s license and reliable transportation with appropriate insurance coverage; additionally, the ability to drive occasionally in the course of performing assigned duties and responsibilities. The ability to work with minimal or no supervision. Physical Demands and Work Environment
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the functions. While performing the duties of this position, the employee is regularly required to talk or hear. The employee frequently is required to use hands or fingers; handle or feel objects, tools, or controls. The employee is occasionally required to stand; walk; sit; and reach with hands and arms. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this position include close vision, distance vision, and the ability to adjust focus. The noise level in the work environment is usually low to moderate. Note
Pay Range: $58,736 USD to $73,419 USD This job description in no way states or implies that these are the only duties to be performed by the employee(s) incumbent in this position. Employees will be required to follow any other job-related instructions and to perform any other job-related duties requested by any person authorized to give instructions or assignments. All duties and responsibilities are essential functions and requirements and are subject to possible modification to reasonably accommodate individuals with disabilities. To perform this job successfully, the incumbents will possess the skills, aptitudes, and abilities to perform each duty proficiently. Some requirements may exclude individuals who pose a direct threat or significant risk to the health or safety of themselves or others. The requirements listed in this document are the minimum levels of knowledge, skills, or abilities. This document does not create an employment contract, implied or otherwise, other than an “at will” relationship. The company is an Equal Opportunity Employer, drug-free workplace, and complies with ADA regulations and other laws/regulations as applicable. Qualifications
Education
Required
Bachelors or better in Business Administration or related field. Experience
Required
A minimum of five years of relevant experience in banking and/or loan servicing, or a combination of loan servicing training and experience required.Successful experience managing a team of direct reports required. Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.
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SUMMARY The Loan Servicing Manager oversees the origination, booking, and maintenance of credit products, ensuring compliance with internal policies and regulatory standards. They lead the development of new credit tools and systems, manage loan documentation and payment processing, and maintain the accuracy of the Bank’s loan database. Successful candidates bring strong leadership, attention to detail, and deep knowledge of lending operations and compliance. Experience with financial systems, data integrity, and credit product development is essential. This role contributes greatly to the Bank’s operational efficiency and risk management, directly supporting sound credit practices and long-term financial stability. All employees are expected to protect the information and assets of the organization through heightened awareness of information security, cybersecurity, and risk management best practices, as well as complying with all applicable laws, regulations, and organizational policies. Essential duties
Direct daily operations and monitor performance of the Loan Servicing team. Provide consistent, constructive feedback, including written performance evaluations, coaching sessions, and any necessary disciplinary actions in compliance with company policies and legal regulations. Ensure team members are well-informed of relevant policies and procedures, fostering consistency and compliance. Support staff in resolving customer issues, including sensitive or complex cases requiring elevated attention. Respond to loan inquiries from internal and external customers, including recalculating payments and reconstructing payment histories. Stay current on applicable laws, regulations, and safety guidelines to uphold compliance standards. Serve as a resource to departmental stakeholders and provide backup support for other team leaders when needed. Partner with internal teams to design and refine processes that effectively mitigate risk. Manage the preparation of commercial and consumer loan documentation through a streamlined and efficient system. Oversee loan onboarding to the Bank’s Core system, including thorough system and file reviews. Maintain loan account files and ensure accurate payment application, including oversight of the transfer system. Reconcile loan-related accounts, assisting with general ledger account reconciliation as appropriate. Implement and monitor internal controls to safeguard departmental integrity and ensure proper segregation of duties. Contribute to new loan product development by coordinating servicing functions, addressing compliance considerations, and supporting training and rollout efforts. Manage the online loan payment system to ensure smooth operation and user accessibility. Assist with audit preparation and communication during external examinations. Maintain knowledge of core database functionality, limitations, and custom reporting tools. Collaborate with all applicable stakeholders to continuously evaluate and improve servicing processes. Assume responsibility for additional tasks and projects as assigned. Education & Certifications
Bachelor’s degree in Business Administration, a related field, or a commensurate combination of education and experience required. A minimum of five years of relevant experience in banking and/or loan servicing, or a combination of loan servicing training and experience required. Successful experience managing a team of direct reports required. Minimum Requirements
Broad and in-depth knowledge of various loan-related functions, such as loan documentation requirements and loan document types. Exceptional attention to detail and the ability to manage multiple projects simultaneously. Ability to work collaboratively with cross-functional teams and communicate effectively with internal and external customers at all levels of the organization. Confident decision-making abilities and the skill to use sound judgment about the timing of choices; particularly the ability to make informed, responsible decisions with limited information or under considerable amounts of stress. Strong critical-thinking skills and the ability to analyze potential project outcomes with the adaptability to redirect attention as needed to meet targets and deadlines. Excellent communication skills and the ability to communicate effectively, verbally and in writing, with internal and external customers at all levels. A positive and proactive approach to work, demonstrating enthusiasm, adaptability, and the ability to maintain composure and professionalism in stressful or adverse conditions. Leadership experience and the ability to manage a team of direct reports. Proficient computer literacy, including comfort with Microsoft systems and Office Suite. Intermediate typing skills to meet the needs of this position. Current driver’s license and reliable transportation with appropriate insurance coverage; additionally, the ability to drive occasionally in the course of performing assigned duties and responsibilities. The ability to work with minimal or no supervision. Physical Demands and Work Environment
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the functions. While performing the duties of this position, the employee is regularly required to talk or hear. The employee frequently is required to use hands or fingers; handle or feel objects, tools, or controls. The employee is occasionally required to stand; walk; sit; and reach with hands and arms. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this position include close vision, distance vision, and the ability to adjust focus. The noise level in the work environment is usually low to moderate. Note
Pay Range: $58,736 USD to $73,419 USD This job description in no way states or implies that these are the only duties to be performed by the employee(s) incumbent in this position. Employees will be required to follow any other job-related instructions and to perform any other job-related duties requested by any person authorized to give instructions or assignments. All duties and responsibilities are essential functions and requirements and are subject to possible modification to reasonably accommodate individuals with disabilities. To perform this job successfully, the incumbents will possess the skills, aptitudes, and abilities to perform each duty proficiently. Some requirements may exclude individuals who pose a direct threat or significant risk to the health or safety of themselves or others. The requirements listed in this document are the minimum levels of knowledge, skills, or abilities. This document does not create an employment contract, implied or otherwise, other than an “at will” relationship. The company is an Equal Opportunity Employer, drug-free workplace, and complies with ADA regulations and other laws/regulations as applicable. Qualifications
Education
Required
Bachelors or better in Business Administration or related field. Experience
Required
A minimum of five years of relevant experience in banking and/or loan servicing, or a combination of loan servicing training and experience required.Successful experience managing a team of direct reports required. Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.
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